Skytv Reviews

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skytv.co.uk
3.36
107 reviews
Average Rating
Based on 107 user experiences

Rated 3.36 out of 5 by 107 Happy Customers

40.2%
11.2%
11.2%
18.7%
18.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
L

Haggle

Never had a problem Because I m hard of hearing a dedicated phone line helps Sky encourages you to haggle You always get a deal Never had a problem Best customer service I ve seen If your nice They re nice
M

GIID SUNDAY SERVICE

I phoned late on Sunday evening aafter being unable to resolve my problem using the on line help tools I phoned as although I thought the problem was the remote control rather than the sky Q box I didnt want to buy a new remote if it was an engineer I needed The wait time was short and within the time frame quoted at the start of the call I spoke to a pleasant advisor who may well have liked to be watching the football who checked a few things before confirming it was indeed the remote control and ordered one for me and told me how I could use the Q box in the interim All worked d out cheaper than me not contacting Sky and buying a new remote good news I can now watch Tv until the new remote arrives
A

Faulty sky box

Rang up as we had a problem trying to watch recordings on Sky A man called Derek talked me through a number of tasks and was very patient and precise in how he dealt with the problem As it turned out we did need a new Sky box which was promptly ordered What a lovely helpful man
A

Prompt and Efficient Service

Have been a Sky customer for 22 years and have never had reason to complain about their service Recently had several issues with our Sky Q box and we are pleased to state that as usual there was a prompt response from Sky Hannah the engineer was courteous friendly and knowledgeable She quickly sorted the issue and ensured that all the other mini boxes were reconnected and functioning Thanks to Hannah and Sky for efficient service On another matter my husband and I would really like to see improvements to Sky Glass As we had it but had to have it removed since it was limited in what was available to watch It did not offer the facility for being able to see local news channels possibly that has been corrected Overall my husband and I are pleased about Sky s service Thank you
J

Thank you team Scotland

Well what can I say had a massive problem signing into my account but got given a number by someone in sky told me to call them and they would sort the problem out ok took quite a few phone calls they called me back but extremely helpful so I can t remember your names but thank you Scotland you are the best One thing I would say to anyone calling these guys in Scotland is be POLITE everyone is human they will do what they can might take a bit of working out but it will get sorted hope this review gets read by someone on that team thanks again
T

Excellent service

I have been with sky for many years and never had any big issues that can t be sorted out I found my most recent contact with them to be excellent They were extremely supportive and helpful following a bereavement very sympathetic Many thanks especially to Marwa on customer services They even sent a hamper gift with sympathy something that they didn t need to do and a very welcome surprise in difficult times
J

Had left a previous none too

Had left a previous none too complimentary review after having trouble getting an engineer out was without a TV for a few days However after a phone call to the complaints dept a lovely girl sorted everything out for me this morning I received a little lovely flower arrangement a box an afternoon tea collection It was a lovely gesture on behalf of Sky So all in all a happy ending a satisfied customer once more
G

EXCELLENT CUSTOMER SERVICES from Richard at Sky Customer Support Team

EXCELLENT CUSTOMER SERVICES from Richard at Sky Customer Support Team This review is from two weeks ago to commend an advisor for his professionalism and knowledge Richard was very polite helpful and clear in his explanation of details He helped to review and add any discounts and then repeated all information thoroughly In fact if the changes were made online I am sure the cost would be more Anyway thanks Richard Great job
T

Resolved query and reduced subscription

Spoke with Sarah who was friendly and helpful She resolved my billing query and arranged for a review of my subscription where I now pay less and receive more channels could not ask for a better service from Sky
A

Packing my sky equipment to return back

Packing my sky equipment to return back as financial difficulties struck us we are so gutted as we have had so much enjoyment in our many years A huge thank you to everyone at sky for many years of happiness x

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