Specsavers Reviews

Bought sunglasses with dots on glass still waiting for usable ones

I bought 3 pairs of glasses including a pair of sunglasses 14 days later I went to pick them up as agreed upon At pickup it turned out 1 of the glasses the sunglasses had dots on the glass that could not be removed so they needed to get me new ones While far from ideal I accept mistakes can happen But here I am 18 days later and I still haven t got sunglasses So I decided to enquire where my sunglasses are and called them The answer was The package in the mail now it has taken longer because of holiday As I am writing this I still haven t got them and this being friday it will take Specsavers 35 days minimum from me ordering the sunglasses to delivery of a useable pair That is assuming they don t have sircular dots on the glass this time The really annoying part is that it takes longer to have a pair of brand new glasses replaced than the time they have taken to produce 3 pairs I m also annoyed that there is absolutely no information about this taking unreasonably long as I only found out when I contacted them myself That is not prioritizing the customer at all and certainly not a recipe for generating repeat customers I will not be using this company in the future

Super Specsavers

Tipp topp service fr n start

Excellent 5 star customer service and followup

Delivery is always on time customer service helpful and understanding and the information provided is reliable

Takk til flinke specsavers Jessheim for

I recently visited SpecSavers in Stavanger with my son for an eye test appointment and contact lens test I then subscribed to a contact lens subscription offer for my son believing we were receiving a great subscription offer I was initially disappointed that the offer was not quite as advertised and felt that I had been misled by the offer on the internet The SpecSavers staff in the Stavanger store were very apologetic and extremely professional I was advised to follow up my complaint with their Scandinavian management team I did just that and was very surprised at how well my complaint was received and how honest and open they were to deal with I was then put in touch directly with the Norway management team and they followed up my concerns with their legal team and immediately changed the advertising on their website to ensure that it could not be construed as misleading Throughout the entire process all of the staff were extremely apologetic and very honest and straight forward to deal with The communications were excellent and I was also rewarded with a kind good will gift gesture for informing them and taking the time to follow up I was actually so impressed with the honesty and integrity of everyone I dealt with at SpecSavers that I actually went a step further and attended an eye test appointment myself and purchased two pairs of glasses and signed up for a contact lens trial Since then my younger daughter has also attended an eye test appointment and my wife is planning to attend an appointment too Making this a true family affair We really were that impressed at the way we were treated and the excellent level of service we have received Previously we had been with other similar high street brands but without a doubt SpecSavers exceeded the others by far In my opinion they are very worthy of the accolade of 5 Star service and excellent customer satisfaction Well done SpecSavers Norge

God service

Takk til flinke specsavers Jessheim for supre briller ynene mine jubler over perfekt tilpasset styrke og glass

Excellent handling

Nice and hospitable staff quick fix for everything Effective communication

Supert and well taken care of

Supert and well taken care of

Lots of help available if you needed it

Lots of help available if you needed it and the service was very thorough

Very fast appointment

Very fast appointment very nice worker s they have and offers and they tell you all you need to know