Store Reviews

Don t order anything from here

Don t order anything from here They cancel orders don t honor promotions and have a sloppy horrible support team Most of the product you can find elsewhere and you should

This review is for the retail part of

This review is for the retail part of the MOMA MOMAStore I purchased a lot of merchandise from them online and have found the business to be among the most disorganized of any I have dealt with Right now I am on endless hold with customer service because the website won t allow me to print a prepaid return label because their order system has not updated for a week and my order which I have had in hand for a week is still listed as in transit In the past I have been shipped multiples of items I ve ordered many times and the store has no record of the extras I have received poorly packaged expensive items that arrived broken I ve received appliances that do not work It is never easy dealing with customer service to correct these errors But what annoys me no end is that the store exists to support a nonprofit museum Yet they throw away money every day by running the business in such a sloppy way I shop here to support the museum I am a member but I have doubts about whether my shopping expenditures really benefit that institution

Christmas is over and still it is the

Christmas is over and still it is the longest wait time 25 min to get service if you have a problem Idea how about hiring one other person They promise action Sherry David Luce etc then renege It boggles my mind that a seemingly Triple A company can offer such a beautiful catalogue enticing you to order important gifts for loved ones and then their back of the house support staff TOTALLY falls down on the job How does this happen Does upper management at MOMA know this I am sure not

Customer service virtually nonexistent

Customer service virtually nonexistent Will not answer email 800 number hold times very long answers incorrect An order placed over 6 weeks ago has not been received and they clearly don t care

great museum but bad customer service

I have been a long time member with MoMa but it surprises me when an organization this large does not have a number for member services clearly published I had to call the MoMa shop customer service to direct me to membership and then only for the line to get cut off several times over Contacting them via email doesn t seem to reach anyone since I have not gotten an email back from them after several emails I guess I should really spend my hard earned money with another museum that actually cares about their members

As a member

As a member I visited twice a month Today I tripped on a statue outside the door An illegal peddler has set up there for over 8 months His goods are on the ground in front of the door Security does nothing about him and doesn t respond to complaints TUNJI ADAJI head of security wants to advance his own agenda-support African art Anyone else he would make move

One of the best art museums I have ever

One of the best art museums I have ever had the pleasure to visit they have an extensive art gallery and fine collections of artists