Taylormorriseyewear Reviews

Taylor made like the golf club

Quality made glasses I lost my glass case got in touch with Taylor Morris so helpful they sent me a new case

My new favorite sunglasses brand

Bought 3 pairs so far and I loved them

Won t refund items

Ordered 2 pairs of glasses on 4th April they didn t suit me so returned them Taylor Morris have now had the glasses back in perfect condition since 19th April and will not process my refund After multiple emails to the customer services team who have repeatedly said the refund is processing and should be with me soon I still haven t received my refund of 324

AWFUL CUSTOMER SERVICE

I purchased several pairs of Taylor Morris sunglasses after discovering them while on a Caribbean vacation I kept one and returned the other two with their return label which came with the glasses The carrier had a problem and TM never came to my aide They left me holding the bag on this return of 142 My mailroom was caught in the middle suggested a fedex return and chargeback but TM is not assisting me here either They changed their return policy and are not addressing my concerns to escalate this with their consumer affairs division I have no choice but to publish my experience after multiple attempts to resolve

Unacceptable refund delay

I have been waiting over 2 weeks for a refund I know their website states a possible 30 day return wait but I really can t understand why a refund cannot be processed within 2 weeks I can only assume it s a delay tactic to keep monies in their account to boost their figures and it s not acceptable regarding the reply from Taylor Morris it states my refund had already been processed before my review which is not true I posted this review and sent an email before I was eventually refunded

Takes 3 weeks to send sunglasses and poor customer service

Takes 3 weeks to send out a prescription pair of sunglasses shame as glasses are good quality Customer service is awful and seems it s been an issue for a long time based on the below reviews yet haven t sorted No apology Will not buy any further pairs

Gone downhill

Having been a loyal customer for 9 years I have had enough of Taylor Morris The glasses are great but the customer service is atrocious I ordered a pair of glasses on 22nd June I chased the order on 12th July to be told they had been shipped on 27th June but the tracking was not working and they can t locate them I have now asked to cancel the order and disappointingly I am not getting any responses to my request I now have to inform my credit card company to dispute this transaction to get my refund Sincerely disappointing Shop with caution

I don t recommend buying from this

I wouldn t recommend buying from this website I ordered glasses that arrived faulty understandable as these things happen but the return process was a nightmare DPD provided a photo showing someone receiving the parcel and yet it was marked undelivered on the same day When I contacted customer support I was told it would take 30 days to process the refund I m certain that s not standard practice or within legal guidelines but this company doesn t seem to mind