Tenthousand Reviews

Shipping is way to slow I cannot remember when I had to wait that long

I ve purchased over 3 100 in shorts shirts and sweatpants from this company I own multiple pairs of set shorts interval shorts tactical shorts and their interval session and foundation pants and their versatile durable and lightweight shirts Pullover hoodies and socks To say I m a fan boy is an understatement Their material fit-and-finish is top notch in my opinion and I love wearing their clothes Keep in mind that most of their sizes seem a bit tight If you wear a medium on most other brands you may want to go with a large on this company for shorts and sweats Why am I starting to look elsewhere Their customer service SUCKS I ve had frequent long order delays with the 25 orders returns that I ve done over the last 18 months Enough that I have no confidence that I ll get any products soon after I order During a recent move I listed the wrong shipping address and contacted customer service immediately and it took them over 2 days to get back to me Yeah my fault I get it But good customer service would have solved this Needless to say on that particular order it shipped to wrong address Other times they just don t ship in stock items as quickly as you would expect in modern e-commerce expectations 1 to 2 days after placing order This has happened multiple times to me Last week I contacted the company after not getting a ship notification after 3 days for 2 new pairs of interval pants I ordered They emailed 24 hours later that was unexpected and they said good news it was in preparing for shipment status It has now been 9 business days after ordering the in stock items and no info on if when I ll get the pants I m also a DECEM MILIA status member with a special VIP email account and still they act like I don t exist Most orders go smoothly and on a few occasions they stepped up and helped when needed But there are enough delays over time that I m really frustrated with this company and have lost confidence in their service I personally believe they over-sell products that are listed as in stock either by accident or planned delay waiting for it to come in on the boat My joke now is it will be Ten Thousand Hours to get any real help or product from this company I ve never tried to get replacement ties or to have them honor a warranty for poor workmanship good but I have no trust they will honor it or make it easy bad based on other reviews I ll probably start looking now back at northface Arc teryx lululemon Vuori Nobull brands Lots to choose from and probably need to back off a bit with this company FYI I tried to post a similar 3-star review on their website yesterday but shorter and I noticed it is not uploaded even after clicking their verify email that I wrote it Hmmmm

I m really conflicted here Love the gear but nearly all of my shorts have come apart due to whatever press seal is being used This leaves my shorts frayed and coming apart Everything else is clearly built to last and I hope this gets resolved

Shorts fit well and true They are well made and comfortable Three stars because the elastic in one pair in the waist band is not fixed and it has turned into a rope within the fabric

I like the shorts but the sizing is not the same with each order Some xlarge are smaller than others I think they are mislabeled I bought a pair with a liner in the same size as my other shorts They should fit right Nope they are at least 1 full size too small Company would not return because i cut the liner out Frustrating Onto another brand

Customer Service is top notch I ordered 6 pairs of interval shorts in the summer of 2021 The shirts were great but the waistbands quickly became crumpled and had no structure with the drawstrings we crumpled as well I only ended up wearing the shorts for a few months and then couldn t stand them any longer I had chalked it up to buyers remorse and searched for a new athletic wear company It occurs ti me the following summer when cleaning out my drawers that I should attempt to reach out to Ten Thousand and explain my issues and see if there was anything they were willing to do After submitting a few pictures to illustrate the problems they approved an exchange over a year from the original purchase They replaced the pairs I had issue with and I again love wearing these shorts The waistbands seem to be a bit more robust than the original pairs I had purchased so I am hoping that these new shorts hold up

Liked the product itself tactical shorts but a clothes company seeking to expand should have a telephone number for customer service which they don t Had an issue with a lost item and could only have email exchanges regarding the issue It seems the customer service person only works one day a week to answer concerns