Tfl Reviews

Today 29 09 19

Today 29 09 19 I lost my jacket with my oyster card in the pocket at Walthamstow station and I managed to retrieve my jacket from the cleaner but only to find my oyster card missing I spoke to a lovely gentleman with long blond light brown hair informing him what had happened His name is Simeon He was so efficient and went beyond to assist me I m truly grateful to him I now have a new oyster card and have my weekly payment transferred Thank you so much

Terry is amazing

Terry is amazing She was so helpful especially in this current situation which I m sure they are short of staff She helped me with the refund process as I havent used it since the isolation weeks She was so friendly on the phone we even chatted about our favourite video games Terry is a credited to your company

This morning at Watford Met Underground

This morning at Watford Met Underground Station I was helped by an official named Elvis My Oyster card would not read and I needed to get a train to London ASAP Elvis was courteous respectful and professional He was servicing a machine at the time but stopped straight away and sorted my problem quickly and efficiently We are all very quick to criticise but a big shout out to Elvis today

Outstanding Service

I used the 315 bus route Saturday 5th June arriving in Balham approx 3 20 pmBus no 8162Buses were on diversion through Streatham and I was somewhat dis oriented and surprised to see a 315 on the road I ended up onThe driver took time to assure me I was heading the right way that I could board safely in an unusual location for me and make sure I was dis embarking in the right placeHe was most pleasant and professional A real credit to your service and companyIf my thanks could be passed on to him I would be most grateful Thank youJim Quinn

Good service

Good service I always meet friendly and professional staff there Especially Simmi I meet her sometimes at Gidea Park station Simmi made my day on Friday 13 03 2020 She is always smiling open and friendly She helped me to plan my journey for today with a replacement buses and gave me a leaflet I was at work on time because Simmi is very professional TFL employee Thank you for your professional and well trained staff Yana Ovchinikova

THANK YOU U10 BUS DRIVER Ruislip-Uxbridge route

Had the unfortunate occasion of forgetting my daughter s school bag in the U10 BUS The driver has literally saved my life by calling the school and them letting me know where the bag could be collected I am most grateful to the driver for being extremely kind by taking care of the matter as quickly as possible May you have a lovely day Many thanks from me and my daughter

I get the 492 regularly from Princes

I get the 492 regularly from Princes Rd Dartford A driver named Mark has really made an impression He is always welcoming and happy Always professional Never had a bad journey on his care I hope this review will get to him personally Wrote on behalf of elderly parent

I had been charged twice for one bus

I had been charged twice for one bus trip once for the trip and at the same time an unknown transaction Thank you to Cameron who not only solved the problem and refunded me for the extra charge but was also very friendly and professional you re a legend mate

Recently I lost my travel card and easy

Recently I lost my travel card and I was going through huge hassle to transfer balance to my new Oyster card The customer service agent Ibrahim help me and I think he is fantastic and professional I wanted to give a big special thanks to him