Thehertfordcarcompany Reviews

Used cars for sale in Hertford Hertfordshire The Hertford Car Company

4.82
22 reviews
Excellent Rating
Based on 22 user experiences

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AI Review Summary Based on 22 reviews

The majority of reviews for The Hertford Car Company are extremely positive, with 21 out of 22 customers awarding five stars. Customers consistently praise the friendly, attentive, and efficient service from staff members such as Ray, Wes, and Nick. Many highlight a relaxed, no-pressure sales approach and the ability to source specific vehicles, including low-mileage examples. The company accommodates distant buyers by providing private videos, picking customers up from train stations, and arranging drive-away insurance. Part-exchange values are frequently described as fair and better than competitors. Product quality is generally commended, with cars described as clean, well-presented, and in superb condition. However, one review reports a serious problem: a car purchased developed hidden issues that required a large repair bill after a Tesla inspection, and the reviewer received an aggressive phone call when raising the issue. The same review advises potential buyers to obtain an independent AA check. Another review mentions a car being dirty and unprepared on arrival, though the customer still rated the experience five stars. Overall, while service and satisfaction are overwhelmingly high, isolated concerns about vehicle condition and complaint handling exist.

What customers love
  • Great selection of vehicles with ability
  • No-pressure, relaxed sales approach that makes
  • Seamless transactions including fair part-exchange values
Common concerns
  • One customer faced a huge unexpected
  • Car presented dirty and unprepared for
  • Location can be out of the
  • Potential need for independent inspections (e.g.,

Last updated 4 months ago

J

Great selection of all types of

Great selection of all types of vehicles even sourced the specific car we wanted low milage and clean Took out old car in part exchange and gave us more than we buy any car
J

Great to deal with car company

Great to deal with Very friendly and efficientReplaced missing jack with no quibble Car well presented Would deal agai
J

be very careful get an AA check done

I have revised this review as having taken the vehicle into Tesla I now faced with a huge bill I have raised this in a reasonable manner and in the 1st instance received an aggressive phone call back from Westley of which was not really the way to conduct a call in any manner the issue was the car was meant to have been inspected before delivery but the fault list is as follows 1x Key malfunctioning even though I pointed this out prior to collection 3x seat belts have intermittent faultsfront brakes discs and pads scored and worn mmm a bit of a safety issue here 4 x rear lights heavily condensating I accepted responsibility for 1 but not all 4 this is simply too much Front Frunk bonnet release not working so far all they have done is deny responsibility blaming me or the MOT garage for invoicing me a few days late or Tesla for the you know how bad Tesla s build quality is i e bad workmanship and poor quality build I would hazard a guess that this business is a one time purchase company that places very little value on recommendations or repeat clientele If you are looking to buy a nice safe reliable car then for me I would avoid them as their after sales really is poor if only they took some ownership of their failings this review could have been very positive as it originally was until the true picture arose so glad I do not run my businesses in this way epic fail guys shame on you for the very poor quality you deliver
R

Superb

I rated them 5 star because of the amazing experience and support I had with them Check them out
J

5 customer service

Superb friendly service from Ray and Wes Car is excellent and received a fair price on part exchange Seamless transaction and a pleasure to deal with Recommended
M

Ford Ranger

Came a long way from south wales to pick up my new mini cooper s Excellent customer service Special mention to Ray who went the extra mile with helping me decide Provided private videos of the car as I couldn t come and view and was overall very honest Can definitely recommend
I

Thanks Ray and the guys at Hertford Car

Ray was a pleasure to deal with and was very attentive Would highly recommend to anyone
D

I d been looking for a new reliable car

Thanks Ray and the guys at Hertford Car Comp The car is awesome Ray s communication was prompt and sent a video on request Came up from the South Coast They picked me up in the car from the station Car was as in pictures and description Helped with drive-away insurance and change of ownership
S

Great service

Had been looking for my next car for a while as existing was 20 yrs old but still reliable Found what seemed a good deal at Hertford Car Company on Autotrader It s a bit out of the way A very clean looking car with a very low mileage had me wondering if it was ok Did quite a bit of research and spoke to Ray who gave me good clear information on the phone Booked to view and went with my old car I was given plenty of time to have a good look all over the new car and took it for quick test drive All the staff were very pleasant business like and easy to deal with Agreed P X price for old car and purchased new Citroen the same day with confidence Seems to be a good clean low mileage car and drove well on the way home Very pleased with my deal Thanks Ray and staff
K

Straightforward purchase

Ray and the team are just what you need when buying a car Nothing is too much trouble prompt communication and turn around Probably the most chilled experience I ve had when buying a car I received better service with Hertford Car Company than when we bought a brand new car off a main dealer less than a year ago Thank you
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