Theroosevelthotel Reviews

We visited this hotel last week and I

We visited this hotel last week and I have to say it is the most underwhelming experience but to be fair I wasn t going to place my first ever review about the hotel until a really horrible experience And if anyone asked my about the hotel I would suggest they spend more and avoid it at all costs We checked in to what we had booked as a deluxe room It certainly was not deluxe In fact I have had more enjoyable stays at Ibis Hotels At least I get what I am paying for The room was basic dark and out of date The walls were thin and we could hear people talking clearly No amount of papering over the cracks would solve that No tea and coffee facilities etc A bathroom that really was old and a shower that leaked a dribble of water But us being us decided that as we would be seeing the sights it wasn t worth bothering about I always know it is a bad sign when on check out you aren t asked about your stay but heyho The thing that tipped me over the edge though were the insults from the Bellboy and the unbelievably aggressive way they operate We got the train from York to London the tube to Heathrow flew to Cancun got the ferry from Playa del Carmen and walked to our apartment 500 metres As I was doing the Ironman I also had a bike bag Then we went to the mainland had a holiday before flying to JFK on the way back We left the bike at the airport and got the Metro to Grand Central and walked about 500 metres to the Roosevelt Had our stay in the rubbish room and took our luggage to the luggage room actually to the door of it it was placed in the room Two hours later we returned to the door and asked a bell boy to get our luggage He moved it 3 metres or so Then stated Luggage is stored for free tips are appreciated I said thanks and took my case He then shouted to one of his colleagues Can you believe this guy before continuing mini tirade of abuse Having spent time in the Army and the Police I let it slide but we watched as the very same man literally accosted his next victim and the man looked so shocked that he went to his wallet visibly distressed I did email the hotel and sent the above stated message just wanting some form of apology but have had no response so decided that this may grab their attention

They don t care about their guests experience - enough to return a call

I reached out to the Roosevelt Hotel to talk to someone about helping me help create a special experience for one of their upcoming guests who is ill I could not get the attention of anyone I was trying to pay and add experiences to their stay ie strawberries in the room pay for hotel dinning etc but based on their lack of customer service it couldn t be done I could not get a return call from a manager They are clearly not interested in the individual needs of their guests which would help make their stay special I will never stay there or recommend them

Bedbug Infestation

During my September 2024 stay at the Roosevelt my bed was infested with bedbugs I was bit along my leg in a dozen areas Large red itchy seeping and incredibly painful After changing rooms I showed the bites to the on-duty manager who displayed no empathy or concern After I respectfully asked -- several times -- what should be done next he reluctantly agreed to have the room checked for bedbugs but said it wouldn t be done until the room s new residents checked out in a couple of days I suggested he should A conduct the testing immediately for proper containment and B relocate the new guests to a different hotel room since they were at immediate risk of bedbug exposure He dismissed this idea which is a severe health code violation Despite the fact that I -- and all the belongings I brought to the hotel -- had been exposed to these bedbugs the manager surprisingly did not provide any containment suggestions or recommendations for me to follow for the duration of my stay Out of respect to the hotel and its patrons I took it upon myself to spend the majority of my remaining stay in my room to mitigate the chance of an outbreak A couple of days later I needed to extend my stay The same manager told me I could no longer remain in my current room because they were gearing up to inspect it for bedbugs along with the original room I stayed in I asked him to simply wait until the day I checked out He refused Additionally he said I wouldn t be allowed into a new room since I could potentially spread the bedbugs there To recap after contaminating me -- and possibly my belongings -- the Hollywood Roosevelt was now attempting to evict me from the hotel because of a bedbug issue they themselves caused I was dumbfounded The manager also refused to test my bag and belongings for bedbugs or treat them I couldn t take them home because my wife is immunocompromised so I had no choice but to throw them out Hundreds of dollars worth of items Note that after the tests were allegedly conducted the manager refused to show me the results which I found incredibly suspicious I was a quiet and respectful guest for my entire stay at the Roosevelt I was polite and friendly to all staff I told no other patron about the bedbugs even with more than one person asking Oh my God what happened to your leg Despite doing my best to act professionally with the manager it s upsetting to see this was not reciprocated He made no effort to make my stay more comfortable in light of what I had been going through Not even a simple We sent some bug bite cream to your room A random Holiday Inn would have done more in this scenario Since my stay I emailed several people at the Roosevelt managers the general info line to seek a resolution to this issue I reached out on their Facebook page as well It s been weeks of emails and yet nobody has ever returned my messages After giving them so many chances to address this issue I m finally sharing my story here

We had a fantastic experience with The

We had a fantastic experience with The Roosevelt Location was fab and the staff were polite and friendlyWe were upgraded due to getting married and the manager staff couldn t have been more helpful and supportive We d def stay there again and hope they will make more use of the lobby area which is truly stunning Thank you Roosevelt - you made our time with you very special

Good sarvc Good food Good room Good

Good sarvc Good food Good room Good chair Good looking Good sarvc