Based on authentic user experiences
Mikey
6782 reviews
N/A
5 months ago
The Wave
Please don t make the mistake I made avoid this awful place This business is just after your money they don t care about there customers especially those who are disabled Some of the staff are extremely abusive mistreating vulnerable customers they are judgemental have a uncaring attitude Walking into the gym is like a refrigerator it s ridiculously cold so dangerous I exercise from home where it s much safer I get better results
Paul Chappell
6782 reviews
N/A
5 months ago
Horrible experience in October 2022
Horrible experience in October 2022 left waiting around with young children for 65mins while they sorted their lockers which were faulty Once changed we had to walk past faeces that was on the walkway to the pool Complained to the staff and manager who promised it would be cleaned but it was still there when we came out Left our names and contact details and was promised a response to our complaints 8 weeks later we had to hammer them on social media and make numerous phone calls to even get a reply Eventually replied via Messanger asking saying front of house were dealing on the 13th Dec then replied on the 15th asking for details on the 16th they were sent to the duty manager on the 21st they asked for contact details for the third time and sent it again to the front of house and manager they said on the 22nd they had all the details and would reply promptly Nothing for the following Taking Xmas into consideration they still managed to post numerous social media posts between the 22nd and the 29th December but apparently dealing with a complaint about their being human excrement on their walkways and broken lockers is too much Disgraceful service
Paulina
6782 reviews
N/A
5 months ago
Lifestyles fitness does not care about their gym members
I have been a gym member for a few years now and recently got particularly disappointed with the customer service of management and their clear inability to listen I wonder why they are supported with public funds if they don t even serve the public They have recently made a fabulous yoga instructor redundant and despite many emails from many disappointed gym members there has been no acknowledgement nor any steps taken Instead they re employing new inexperienced instructors whose classes no one wants to attend If you value your money and like to be respected as a customer I strongly discourage you from joining this gym
Roger
6782 reviews
N/A
5 months ago
I have been to this gym since 2019
I have been to this gym since 2019 I became a member last year as otherwise I could not continue to attend the yoga classes which I loved Then they ended the employment of my excellent yoga instructor James Bando When I found out about his dismissal I wrote and sent my message to the people in the administration and only one person answered me just thanked me for the good feedback about James as an instructor I don t understand why the administration exists if they don t try to solve the problems that have arisen They exist on our money and we have the right to decide which training we want to go to I am very dissatisfied with the work of the administration in this center If you value your money and like to be respected as as a customer I don t recommend to join this gym
Jeff
6782 reviews
N/A
5 months ago
The Wave - scam afterservice
First of all you can only book a 2 hour slot but due to the long waiting lines for the slide you will never be able to enjoy all slide But the day we went family of 4 we get to do 1 slide and then the fire alarm went off We had to evacuate the building ofcourse but that was the end of our visit Asked for a full refund they initially said management will get in contact with us They did call me before i could pick up they already hang up One ring with an excuse mail they couldn t reach me by phone Bullsh Called back but supposedly you are transferred to another company and they tell you to contact the venue the same venue that told me they couldn t do anything and I needed to contact management This is by far and easily the worst aquapark experience ever Still trying to get my money back since im not from England and will never go visit Coventry ever again
rox
6782 reviews
N/A
5 months ago
Do not book the wave spa for a massage
Do not book the Wave Mana spa for a massage They are not professional Save your money and time and go elsewhere
Amanda Bradley
6782 reviews
N/A
5 months ago
Not again
So came an visited for older sons birthdayAnd brought two grand children one of which is 3 thought the splash area would be great for her but it was sooo cold it was unbearable So spent our time in lazy river and wave pool Where I sustained some really bad friction burns that are still healing When contacted the manager will he basically called me a liar and said no one else has ever got friction burns from the floor in the wave pool and also told me the splash pool was 28 degrees which it certainly wasn t It was freezing and kids hated it Not worth 130 awful customer service and wouldn t recommend we traveled an hr here not again
