Based on authentic user experiences
Ruth
6775 reviews
N/A
10 months ago
Weird payment processing
On line payment processing very weird I tried to use debit cards credit cards and finally PayPal to order a sweatshirt for my grandson Nothing worked I m now going to cancel my cards as I feel really uneasy about this site They ve got my bank details but any link to my bank PayPal failed Very suspicious
justin weily
6775 reviews
N/A
10 months ago
1 4 of issues purchased did not arrive
1 4 of issues did not arrive Against my better judgement we tried to support traditional media magazines instead of opting for FREE CONTENT and now I know why magazines are dying We subscribed to Thrasher Magazine for 12 months and received 3 magazines during that time some were sent to different countries some just never arrived The people on the help desk emails were always very polite but still no refund and no magazines I m hoping this post will change all that and we will either a get a refund b get all the issues we subsrcibed for in ONE shipment I ll keep you all posted on the outcome
Abi
6775 reviews
N/A
10 months ago
No accountability poor communication and no customer care
I have ordered twice from Thrasher website one being a years magazine subscription which was meant to come with a free T-shirt The T-shirt never arrived and they deflected all accountability and told me it s an issue to take up with DHL and it s not their problem However I am their paying customer No apology gesture of good will or anything as a new customer to them Errrors happen I understand my son is obsessed with skateboarding so I have ordered next months edition magazine for his birthday and a thrasher pin The magazine came but no pin They offered to re send or refund I asked for a refund as I have now lost all faith in their packaging postage system customer care and they have not responded for well over a week to three of my emails For their prices and and reputable brand you think they d care a bit more I strongly advise not ordering via their website and finding the brand elsewhere or avoiding altogether They care not for their customer and have no pride in their reputation Extremely disappointing
BigJolt
6775 reviews
N/A
10 months ago
1 year Subscription Only 2 magazines received No answer from Customer Service
My son was offered a 1 year subscription and during the last 10 months he only received 2 issues of Trasher magazine I have sent 4 emails to 2 different addresses to make them aware of the problem but till now i have not received any answer So to sum up Deliveries to France do not work and the orders and subscription Dpts do not answer your claims Therefore i cannot recommend to subscribe
Abi
6775 reviews
N/A
10 months ago
Really unacceptable communication and
Really unacceptable communication and customer service One initial email response only after I posted this review but almost to appease and humour me Two weeks later and the issue is not rectified and no communication or response since What a shame Speaking with the parents at Adrenaline Alley have said they ll never order via Thrasher as constant postal issues and only ever use the skate hut shop
Alex Bainbridge
6775 reviews
N/A
10 months ago
What s to say man just essential
What s to say man just essential integral part of skateboarding
