Timesandtravels Reviews

Times And Travels

timesandtravels.co.uk
3.96
27 reviews
Great Rating
Based on 27 user experiences

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Rated 3.96 out of 5 by 27 Happy Customers

74.1%
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25.9%
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AI Review Summary Based on 27 reviews

Overall customer experience with Timesandtravels is sharply divided, with many praising excellent service while others report severe failures. Positive reviews highlight highly responsive and helpful travel advisors like Trevor, Joe, and Jaxon who provide efficient, personalised booking support. Customers appreciate the quick communication, good value for money, flexible payment options, and the company's ability to handle issues like flight delays proactively. However, a significant cluster of negative reviews centres on a disastrous Disneyland Paris package involving cancelled park tickets, missing transfers, and inadequate refunds. The company's returns and refund policy is heavily criticised as untrustworthy, with customers reporting refused full refunds and unsatisfactory compensation offers like partial weekly payments and unwanted credit notes. Product quality is inconsistent, with logistics for complex group bookings failing catastrophically for some, leaving families stranded. While many report flawless, stress-free holidays and would rebook, the severe service breakdowns for others damage overall trust and satisfaction.

What customers love
  • Good value for money and competitive
  • Flexible payment options including monthly plans
  • Effective handling of travel disruptions and
Common concerns
  • Catastrophic failures with Disneyland Paris package
  • Untrustworthy and difficult refund/compensation process
  • Poor coordination and booking errors for
  • Inconsistent service quality leading to severe

Last updated 4 months ago

I

Will definitely recommend

They were always quick respond provided me with accurate holiday plan as per my needs and took care of my concerns Will definitely recommend
B

Hi took my two daughters and five

Hi took my two daughters and five grandchildren on a once in a life time trip two Disney land Paris Consisting of 3 nights hotel stay 2 days in Disney and Eurostar Got there ok and first day in the park was great Went to Disney park for second day and was told that our tickets was cancelled by times and travel two days before we left Tried to contact times and travel but they don t open until 12 o clock tried to pay to go into park but told they was full Managed to get in touch with times and travel about 1pm and was told there is nothing they could do We went back to ticket office with crying children and when the ticket lady realised we had a young baby and a disabled boy she kindly went and asked her manager if we could get in they agreed but we had to pay 650 00 to get in We have since tried to get a refund plus the original sum that we paid for entry as we lost at least 4 hours in the park and missed all the shows We have asked times and travel for a refund by phone and email but phone goes to answer phone and have stopped replying to email We are now going to small claims court These people are not honest please don use
M

AVOID Untrustworthy

We booked a trip to Disneyland Paris which included Flights Hotel Transfers and Park tickets The flight and hotel was fine But the Transfer was 20 minutes late and only one turned up knowing nothing about having the take the a total of 9 people They only had a booking for 5 finally the other transfer turned up but we didnt have any contact number or anything so had no idea how to contact anyone When we arrived at Disneyland to get into the park The reference they provided us was one that Disneyland would never use and wasn t even a proper reference number You couldn t contact times and travel and were left at the entrance until they finally answered our facebook message as thats the only way we could get hold of them and they told us that there supplier had unexpectedly cancelled We were supposed to have 2 days in the park We ended up having to pay for another 2 days of tickets direct from Disneyland costing us 1000s When we arrived home we contacted Times and Travel Via email and facebook We never received a reply to email but did receive a facebook response They stated they would provide us with a refund but its been 6 weeks and we still havent received a refund They have told us a change in management has caused the delay We ve now had to take the complaint higher and have contacted citizens advice AVOID
B

What a joke

What a jokeTimes and travel have replied on trustpilot to a previous review So just want to reply to this 1 they did refuse to deal with the refund They said this was only 1 day of the trip which was only a two day ticket so 50 of the trip We was left outside Disney in 31 degree heat with a baby and 4 other kids on of which is disabled My daughter managed to contact them and they insisted they had made an offer which is a complete lie They then made an offer of 450 00 to be paid at 100Pounds per week only if we take down reviews This was refused because we paid an extra 650 on top of what we had already paid this was because they had cancelled the entry tickets 2 days before we left These people are at worst dishonest or at best incompetant This derisory offer seem to hint at a cash flow problem So would recommend they can t be trusted with anyone s money Avoid at all costs
D

Even bigger joke

Even bigger jokeTimes and travel uk have now contacted trustpilot to say the previous reviews are not about them even though they replied to the first one saying they are sorry about their mistake and blaming lack of staff How stupid and untrusworthty can they be So I must say all reviews are about them are true and honest account of the circumstances that occurred So please please please don use this extremely dodgy company
M

My mother spent her savings on a

My mother spent her savings on a magical holiday to Disneyland Park Paris The holiday cost just over 3k which included The Eurostar hotel and two days in the park This was for 3 adults and 5 children which included a sen child and a one year old The holiday was all well and good until we arrived at the Disney studios for our second day of fun When we scanned out tickets they did not work We tried to contact the times and travel but they wasnt answering the phone We rang an emergency phone number and was told that the tickets had been cancelled by the travel agents as there was an outstanding balance of 497 After standing outside in 31degrees heat for fours hours from 10-2 we finally managed to get a response from the travel agents who said there was a technical issue and our tickets had been cancelled They advised us to buy tickets on the gate that they would reimburse The park was full for the day so we had to beg for them to let s us in they eventually agreed after charging 743 650 We had 5 hours in the park 2pm-7pm so were unable to watch any shows or ride all the rides After returning home the company are refusing to pay the refund After we contacted them continuously they ignored all correspondence On the 11th of July they finally answered on Facebook messenger saying they had sent an offer which was a complete lie They then went on to say that they would complete a refund of 459 to be paid 100 per week which we refuse to accept they then suggested that they would make up the rest of the money in credit notes we were not happy with this as we wouldn t be using that company again we have all correspondence from them to with lots of evidence They basically they wasn t offering any other offers and this was fair and manageable not really sure who to they asked on numerous occasions for bad reviews to be taken off trust pilot and basically said if I don t then we won t get a refund They are now refusing to pay back any moneys Totally untrustwortht company I have looked on trust pilot and the same thing as happened to another family
B

Want to reply

Want to replyHi just had a response to my previous review even bigger joke My daughter received an offer of 450 to be paid weekly and a 200 credit note Why would we want a credit note from such a crap company that can t be trusted I saved a long time to save the 3100 to pay for this trip of a life time for my grandchildren They was supposed to have 2 full days in euro Disney but on the second day was told that times and travel uk had cancelled the tickets two days before we had even left Stuck outside Disney in 31 degrees heat with a baby and four kids eventually got through to times and travel uk had They said that if we paid to get in they would refund the money which is 648 50 but now they want accept the above offer only if I remove bad reviews
I

Still no refund

Still no refund You owe us 743 50 plus interest You have refused a full refund as promised on 29th may We have evidence and no we do not accept your last offer of 459 paid weekly and the rest made up of credit notes we wouldn t use this awful company again All correspondence has been ignored since the last offer 2 weeks ago Appalling way to treat a pensioner
D

The travel advisor under the name of

I started the booking process a few days before i confirmed the holiday Was given lots of alternative hotels prices etc very helpful efficient everything booked and sorted working a very short period of time would definitely book through this company again
S

Trip to Disneyland Paris

The travel advisor under the name of Trevor Walker provided excellent and professional service I will definitely contact him again for next travel Highly recommended to everyone

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About Timesandtravels

Times and Travel UK: Premium UK Travel Planning

Times and Travel UKis a premium UK travel agency specializing in tailored luxury escapes. The agency offers modern travel planning that blends rich destination storytelling with curated packages and a booking-ready frontend. Designed to scale into a full travel commerce platform, Times and Travel UK provides flexible holiday options that can flex between discovery and direct booking. The website, timesandtravels.co.uk, features a clear deposit structure and curated hotel selection guided by trust-led planning principles.

Destination Guides and Flexible Packages

Visitors can explore destination guides and browse booking-ready escapes through a structured package model. The platform highlights featured inspiration such as theBali Soul and Shore Escape, which combines Ubud calm with Seminyak sunsets. Destinations are organized into clear categories, including Bali, Dubai, and the Maldives, allowing travelers to choose a destination and view associated packages quickly.

  • Bali:A balance of beach clubs, jungle retreats, temple culture, and wellness-led stays, suitable for honeymoons and group escapes.
  • Dubai:A fast-selling mix of city glamour, family resorts, desert experiences, and short-haul convenience from the UK market.
  • Maldives:Overwater stays, island transfers, and clear value framing around meal plans, villas, and seaplane logistics.

Signature Packages and Booking Experience

Times and Travel UK offers flexible catalogue content with booking-ready itineraries. Packages include detailed itineraries, hotel information, and FAQs. Examples include the Bali honeymoon package, the Dubai family break, and luxury Maldives resort experiences. Many packages are available for instant booking, while others follow an enquiry-led process. The platform emphasizes clear pricing, deposit-supported options, and friction-light booking paths tailored to different traveler needs.

Travel Guidance and Customer Trust

The site includes travel guides designed to feed discovery and support SEO, AEO, and GEO from the start. Topics include why Bali split-stays convert better for premium travelers and how to plan Dubai school-holiday trips without losing margin. Recent traveler feedback is presented through reusable social-proof blocks, highlighting a polished experience with transparent pricing and clear inclusions. The platform also features short-form FAQ previews to support AI-answer surfaces and reduce friction before checkout.

Company Information and Contact

Times and Travel UK operates with a focus on luxury-first, detail-focused planning. The company provides multiple contact options, including WhatsApp and email, with support available before booking. Key details such as terms, privacy, and legal pages are linked at the bottom of the site. The platform is prepared for future admin control, including ATOL-aware planning and configurable price-lock offers managed through CMS settings.