Old car and missing fuel
Old car and missing fuel thus agreement shows it was full
Mindaugas Jakstas
N/A
Warning Avoid Renting a Car in TopRent Our Deposit Was Never Returned
We recently went on vacation to Lithuania and rented a car for a few days We paid a deposit and upon returning the car in perfect condition we were assured that the deposit would be refunded within a week However despite numerous follow-ups over the past few months we have yet to receive the refund Unfortunately this has left us feeling disappointed with the experience Based on our situation we would advise not to rent from this scam company
Dennis Roudnev
N/A
Another scammy rental company
They never bother to return the deposit After the inspection the charge for the deposit should be returned It never is unless it expires after a month That means your money is frozen for a month But don t worry if you get a fine they will charge you immediately They WILL NOT respond to your complaints Also there is a myriad of upcharges Either pay for all the extras up front or get charged after your reservation
Viktoras Pavalkis
N/A
Rip off
First seems very cheap rent after all insurance BS comes very expensive basically you have no choice to take full package because cars are damaged and all logos on the cars share car com Be aware before signing the agreement most probably will charge you from your deposit 200 euros for smoking inside the car Never again after many years using their service Greed and neglect will lead to bankruptcy I wish them to Reform or go busted Also be aware of deposits because they are never paid back unless you remains them after many months later There are solid trusted car rental companies with high reputation and no rip offs Top rent it s a scam and hope will not last long
Brigita
N/A
Money makers
Rented a car for couple days added some extras as unlimited mileage and cleaning fee Paid 100 deposit Car been looked after these days and returned in good condition however next day received invoice with 99 99 cleaning fee as they said vehicle needs a deep valet as a car mat had a tiny spillage on it which i never bothered to clean as i had paid for cleaning fee already Customer service was horrible I just been ignored I received reply only after my complaint in english and once my bank been involved Luckily my bank opened dispute against them and reversed my payment deposit back Avoid them if possible or contact your bank straight after if you have any issues
Mikas Arlauskas
N/A
Keeps you card details forever
I ve rented a car from them in November 2024 ant they charged my credit card 50Eu in April 2025 for a supposed parking violation
Reda
N/A
Reservation canceled after you to late
Reservation canceled after you to late to pick up car 30-60 min Who find this rules I pay for something i never get imagine you buy a burger in Mcd and some one tell you you are late to pick up go away Not so much help from so called manager in the ofice only word that manager now is do you read terms Awoid this company P S After returning car from another company this manager overtaking me at airport way with insane speed a teast 80 when i think restriction is 40-50 km h How this company get so many stars here its the qwestion Maybe bqs only local people leaving good comments here
Mikas Arlauskas
N/A
Only Enterprise i can trust
Rented a car from them this month They didn t sent me a report of of any damages the car already had upon collection but I took pictures myself and sent to them They did acknowledged it and didn t had any surprises after that
Edvin Lukasevic
N/A
Great first time experience
Only Enterprise i can trust They always return deposit with no extra charges if you follow requirements My advise - buy washing car option it s cheap and stress-free Exceptional Service and Reliable Vehicles The reservation process was straightforward and the team went above and beyond to accommodate my needs Upon arrival I was greeted by friendly and professional staff who ensured a smooth check-in process The vehicle provided was clean well-maintained and exactly what I needed for my trip It s clear that Enterprise takes pride in their fleet and customer service What stood out most was the flexibility and responsiveness of the team Their transparency about pricing and policies made the entire experience stress-free I highly recommend Enterprise for anyone seeking a dependable and customer-oriented car rental company I will definitely choose them again for future travel needs
Evelina Barta i nait
N/A
Quick and easy
Great first time experience We were not sure where to go to collect a car in Kaunas Lovely gentleman on the phone explained Met a girl in the office She didn t seem very enthusiastic but it was chilly in the office and I think customers before us were a bit annoying Still she explained everything we got the keys collected a car that we had requested We chose to take a full insurance so was told that should make life easy After 2 days driving we realised we also should have paid for car valet Rang the ofhice paid over the phone Car was nice clean and full of fuel Drop off was also simple only thing I accidentally dropped it into wrong box but emailed them and also left a note in a correct drop off box Received email with appreciation I did notify them and assuring no big deal and they will be able to get keys 100 deposit was released about a week to 10 days after the end of contract even though we were told it will take 30 days Total cost with full insurance and car valeting was still lower than other cheap company we were considering before we found TopRent Very pleasant first experience Hopefully it will continue that way Thank you for everything
