Towerrecords Reviews

Claim

Bought most of my vinyl here over the

Bought most of my vinyl here over the last few years and always enjoyed the Dawson st store Very disappointed when buying vinyl and gifts at Christmas to be told they were not stamping loyalty cards for December Very short sighted and penny pinching especially as the cash spend is quite substantial compared with the discount earned Will be shopping in Golden Discs in future

Process of returning a WARPED record

Process of returning a WARPED record has been incredibly difficult They make you prove the record is warped by taking a video and sending it which is difficult in email because the video has to be a certain size Why not just send back the record see that it is warped or damaged then send a new one or give a full refund How did a warped record end up in the package to begin with Careless and not a great customer service rep They offer 0 options in the ways of help and returns

I ordered a vinyl record which was

I ordered a vinyl record which was about to sell out - they delivered a CD I returned immediately sealed CD through the Postal Service Update Finally received refund

Terrible experience

Terrible experience Sent me the wrong album They made me take a video showing them for proof Once they did see I was telling the truth it took a month for me to get the replacement and guess what WRONG ALBUM AGAIN I emailed them and was told to send other video to prove it I just gave up since this was a birthday gift that was extremely late at this point Poor service and I will never buy from them again

The experience of order fulfillment was AWFUL

The experience of order fulfillment from Tower Records is AWFUL In an age where a company is trying to gain customers and make the user experience good Tower Records fails miserably On 11 29 I orders James Taylors greatest hits On 12 2 I received a confirmation that the album shipped I thought I would have it in time for Christmas Not receiving any other updates on afternoon of 12 23 I placed a second order since I thought the record was lost On the 12 24 7 30 am EST I tried to cancelled the order placed on the 23rd as I learned my original order was on the way I received the original order on 12 27 Over a month late and too late for the holiday I was told on 12 29 to ship the second order back when I receive it for a full refund I was also told that it was too late to cancel the order and I would have to send it back for a full refund On 2 3 I received the second record only to learn that Tower Records would not take any responsibility for the very long shipping times and I would be responsible for shipping charges I dont understand Tower Records lack of concern with such poor customer service Maybe they need to hire some people from Amazon who appreciate customer service

Excellent service from Cory

Excellent service from Cory I m based in UK with family in Dublin Attempted to purchase vouchers via web for delivery to their address For some reason internet decided that my English card wasn t acceptable Quick call to their department dealing with websales allowed me to purchase vouchers over the phone also giving me the chance to send a personal message to the recipient Also allowed me to pay in Sterling so no worries about exchange rate changing Thoroughly recommend

Store in Dublin is just awesome

Store in Dublin is just awesome The vinyl selection they have is second to none Great band t shirts and cool stocking filler items as well

Excellent Customer Service

I ordered 2 LPs from Tower Records on a Thursday evening and one arrived on Saturday I was delighted with the fast delivery service I realised then that the second LP would not be available until May I had not read the information properly on the website I called them asking if I could change my order as I didn t want to wait until May Somebody sent me an email telling me they had done the exchange and refunded the price difference I received the second album in 2 working days there was no charge for the extra delivery and the refund is in my account So thank you Tower records for excellent customer service

No Problems

I had a question about two versions of the same album Tower Records responded the next day I Ordered five CD s I had no issues and they arrived in a reasonable amount of time They meet my expectations I will deal with them in the future

Great online service and selection

Great online service and selection Received in good time and efficiently packed and cared for vinyls A great Irish alternative to multinational sellers Look forward to my next order and would recommend to anyone considering buying from Tower Records Dublin