Vibrantdoors Reviews

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chris christoforou

1 year ago

Good quality doors

Good quality doors timely 1st delivery but 1 door damaged and another wrong type altogether Both doors replaced within a week though doors look great once fitted

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Nim

1 year ago

Incorrect product delivered

We received our doors as scheduled no issues with delivery When we started fitting we found that we had been sent white primed doors but an oak veneered frame so they did not match

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Mr mike rampling

1 year ago

If it wasn t for my honesty you would

If it wasn t for my honesty you would have sent me a door that was going to be sent and it was classed to have paid for I told delivery company that the second door had already been delivered I note NO response to this do you regard this as acceptable I don t Regards Mike Rampling Ps hiding mistakes is no part of quality control

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Peter Matthews

1 year ago

Doors Good Delivery Awful

Doors actually very good Delivery period slightly disappointing around a week but not too bad really The delivery itself however was awful Driver called offering 7-9am I explained no one would be on site until just before 8 but he made it clear that it would actually be 7am He kept calling me threatening that this would require me to request a different delivery that would then cost me more He eventually relented and delivered at 7 40am claiming that the person before had no problem taking delivery at 6 30am Despite trying to he friendly and even offering them a tea he was belligerent I m not going through this again so will try buying elsewhere for the remaining doors

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Cyril Prince

1 year ago

The doors are fantastic but the after sales service needs a bit of work

The doors are fantastic I had an issues with the sizes as some were ordered incorrectly There is no easy mechanism to return them I Had to hire a van and drive from london to return them to ensure I met the returns policy in the timeframe

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Michael Mcnally

1 year ago

Easy to purchase but difficult to return

Purchased 7 doors in total and no problem with purchase or delivery However found one door frame is an unusual size so I ve tried to return one door but am finding return service unhelpful I emailed the company to ask how I should go about returning the door they emailed a couple of days later to say I had to sort the return and should send pics I sent pics and asked if I needed a reference number to return I also asked if they could recommend a courier I ve not had any response I find it very off putting when a company is unhelpful with returns I need to buy three more doors next year but I probably won t use the company again due to my experience with the returns process

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L BISHOP

1 year ago

Ordering online was easy but there was

Ordering online was easy but there was a delay on the initial expected delivery I heard nothing and had to chase up my order by phone two weeks after the date There was a further delay but no date given The door has now arrived but I feel customer service should have updated me sooner without the customer having to chase

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UserX

1 year ago

Unfortunate doors

Ordered two doors from the LPD oak range Doors delivered on time and delivery driver and experience of purchasing them was brilliant Three stars is due to the quality of the Downham oak door Issue with door but issues resolved by vibrant doors customer services expertly 5Stars for vibrant doors but the 3 stars given are for the quality of the oak doors supplied by LPD I would use vibrant doors again

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Paul Penhey

1 year ago

Poor experience

Wrong door delivered and then blamed their third party XL joinery It may well have been their fault but seeing as I bought the door from Vibrant doors an apology would have been appreciated However I have since received an apology which I accept and the person I immediately spoke to was helpful to be fair

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Catherine Bertolone

1 year ago

I ordered Amsterdam Black 3 Panel

I ordered Amsterdam Black 3 Panel Internal Doors which are beautiful doors to look at but they are quite cheaply made Easily chipped and scratched really easily upon installation We are going to have to sand down and paint which won t give the same look

Rated 3.57 out of 5 by 140 Happy Customers

Good quality doors

Incorrect product delivered

If it wasn t for my honesty you would

Doors Good Delivery Awful

The doors are fantastic but the after sales service needs a bit of work

Easy to purchase but difficult to return

Ordering online was easy but there was

Unfortunate doors

Poor experience

I ordered Amsterdam Black 3 Panel

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