Vispronet Reviews

Horrible customer service

Can t speak about the quality because I never got the product What I can say is that they have a horrible customer service I ordered a very important material for an event and called on the same day to make sure they had received my order The event was going to be 10 days after the day I placed the order I had an issue with approving the art right away maybe my internet connection was the problem as I doentia their website using my mobile while in the car But I only noticed that a couple of days later to see the status of the order and it said that I still needed to approve the art It was midnight so I freaked out then I approved a second time The next morning I called desperately to ask if we would still have time to receive it by my event and they told me the material was going to be shipped out that same day Monday in a 3 day shipping So I made sure to ask if I would get in by my event and even mentioned thAt if there was a risk of not being shipped out that day I could pay a fee for a faster shipping they told me I would get it on time A couple of days passed and tracking said they only shipped on Thursday 3 days later then what I was told I called UPS to try to chance the address of pick up so I can actually get it at ups but they didn t have that option available under my request I would have to call the shipper and and them for this favor I did that and they weren t not really interested on helping me out or at least apologized for the wrong information they gave me over the phone about my package being shipped out on Monday If I ever knew my package would be shipped out on Thursday I would have cancelled it he order right away But guess what 2 of the customer services representatives hung up on me What Who does that to a customer Of course I want to be heard and tell them that they customer service suck and gave me a complete wrong info I call ups once again since they were not really into help me to see if there s anything I could do to speed the delivery UPS said they could ship out by 2pm on Saturday right before my event Then out of a sudden I get the info that my package was sent back to the sender I could t believe they did that without calling me they emailed me but I didn t see until later I am soooo pissed This is the very first review I ve ever sent in my life They really pissed me off by hanging up on me So this review is very well deserved Who hungs up the phone on a client and twice by two different people This is absurd I really really wish the owner of this company see this review and talk with their employees

Not surprised by the negative review

I am not surprised at the negative reviews I was referred to this company by a friend and spent decent time designing a pop up tent for my school s track team I knew there was a 20 sale on Super Tuesday so attempted to make the purchase That evening I realized I needed to add the bag but had a hard time adding it to my cart so I contacted customer service via chat Turns out they close at 5 or so EST but I noted in my message that I was still hoping to get the discount I had my cc loaded up and ready to buy but had to clear this up first Reasonable right The next day I contacted them again on chat and by phone and they refused to extend the discount blaming me for not completing the purchase before they d closed again there was no indication that they closed Called a few times messaged a few times and the customer service was appallingly bad I finally chatted with a manager of some sort who still refused to extend the sale Incredible All I wanted was to give them money but I was working on a school budget and really needed that discount to fit in my budget They called me unreasonable even though I ve got screenshots of all of our conversations At this point even if the offer was extended I would absolutely not order from this company I m sure their products are nice but the customer service is so so bad they don t deserve a dime of my or your money

Poor Product

Terrible I just purchased a plastic 10X10 Tent roller case to protect my tent during shipment I sent out to a trade show and one wheel broke off sent back back to office the other wheel broke off

Do not ever order from this company

Do not ever order from this company First of all the customer service rep is extremely rude and she has an I m right your wrong attitude Who would keep someone there who talked to their customers like that That s the complete OPPOSITE of someone you would want working for your company Obviously this company doesn t want to succeed and doesn t believe in Best Practices I ordered 2 mini- retractable banners and when I received the proofs online they looked like the picture that I sent in but when I received them in the mail they were completely DARK and unrecognizable They were totallly useless When I called she said I had to send her pictures well of course your iPhone makes it look lighter but still looked DARK and she wrote back and said We noticed no difference and will not be able to assist you Are you kidding me I have now paid for 2 banners that I can t use and will sit in the corner of my office This is completely UNACCEPTABLE and no way to run a business Very disappointed in Vispronet I will certainly be spreading the message about my experience

Do not order from this company

Do not order from this company We own 4 brick and mortars 3 brands and 3 online stores In the 15 years we have been in business I have never experienced such horrific customer service Kiersten hung up on me was argumentative and I even had to call her back and beg her to calm down Not only did our order arrived a week late after paying forced to pay double for shipping costs but it arrived to the wrong address in a different state it was supposed to be shipped to IL and arrived in TX Kiersten their rude and inept customer service manager required me to physically return the item to receive a refund but being I am across the country it was not possible I am no alerting anyone who is considering doing business with this company to stay away In addition they use fraudulent review services Site Jabber and Shopper Approved to make it look like they offer quality customer service

I m not even sure where to start

I m not even sure where to start The customer service here is SO horrible you will wish you went somewhere else and spent TWICE as much That s how I regret buying from here The product was broken upon delivery and they refuse to fix it or even let us return it to be fixed The DO NOT CARE about you - trust me Also NONE of the review options on their site work This place is an absolute SCAM

One of the worst customer service ever

One of the worst customer service ever seen keep away they do not care about your business at all they one staff she change her name to fit more postions

Unsatisfied customer

I have used Vispronet several times The last time I used them the colors were way off on the finished image They would not accept any responsibility or do anything to compensate other than to say they would give me 20 off of a reprint If you didn t print it right the first time I am not going to spend more money for to not print it right the next time The proof that I was sent and approved looked like it was supposed to look I will be taking them off of my list of vendors

I had a designer create the design I

I had a designer create the design I wanted using Vispronet s template After much back and forth getting trying to get the system to accept it I ended up emailing it to their customer service Their customer uploaded it for me One of their departments must have edited it because it came completely wrong Completely Their response even though I have emails and time stamps of what I sent is we can offer 50 off a reorder Seriously mind blown that I spent over 1 000 for a custom tent and it came late and wrong Buy somewhere else and save yourself a horrible experience