Walkeredison Reviews

I wish I could give zero stars

I wish I could give zero stars I ordered a set of two end tables advertised as solid wood Well part was solid wood but other parts were particle board which was not mentioned in the description of the item Once put together the back of the table did not line up with the sides of the table They agreed to let me return the items but were going to deduct a 50 return fee from the refund due to buyer s remorse Even though I explained that the tables were both not as advertised and also defective they would not budge Fine At this point I just wanted to get some money back so I shipped the tables back using their provided return labels and they were delivered back to Walker Edison over 5 weeks ago Almost weekly I have emailed customer service asking for an update on my refund and received no response at all other than automated replies I finally was able to talk to someone at the company today who still insisted that they were keeping 50 of my money and who had no explanation at all for why I was still waiting for my refund after they had received my return over a month ago This company sells cheaply made products that they try to sell as higher quality and their customer service is basically non-existent

Hope you don t mind paying for products you don t actually receive

I placed an order for two Spencer nightstands on 10 5 23 The money was collected by Walker Edison as soon as I placed the order They kept pushing back the shipping date The last shipping date I received was 12 28 23 That is today I called to inquire and now the shipping date has been pushed back to mid January I cancelled the order They had my money for almost three months and I never received any goods Buyer beware

Walker Edison doesn t stand behind their ProductsI bought 6 stools and the veneer

I bought 6 stools and the veneer delaminated in the first 6 weeks where there was almost no use It took 6 weeks after I contacted the company and 8 email and numerous calls just to get a response They said they would send me new seats parts but then they back out because they didn t have the color that I had and asked me if I would choose a different color - I reluctantly did but they said they didn t have 6 so I would have to have miss match chairs I asked them to come up with a better solution and they refused and said that is what we can offer

AWFUL experience

AWFUL experience They will not help me with a dresser I purchased from Walmart that was made by them I spent a good bit of money on it and needed not one two or three but FOUR separate parts requests as it has been broken after less than a year It was impossible to build and most of the part requests were due to it coming without proper pieces or drilled holes The worst customer support After I complained they told me to contact Walmart but Walmart told me to contact them as it was past return window Their response Give me a 15 off coupon which isn t even helpful considering they have a 30 off one on their site

I purchased a Walker Edison bunk bed

I purchased a Walker Edison bunk bed from Lowe s recently I hired a handyman to assemble it and a support board broke when my grandchild laid on the bed for the first time The board literally broke So I had to have the handyman come back to fix the broken board for an additional 50 I contacted Walker Edison sent them a photo plus purchase documentation and they told me to contact Lowe s instead Apparently Walker Edison does NOT stand behind their poor quality items By this time the bunk bed has been repaired in an unsightly fashion so their offer to replace the broken board falls short DO NOT purchase Walker Edison furniture unless you are fine with faulty items and poor customer service Give other companies your business

Fraudulent company with an agenda

I placed an order on Walker Edison s website Sunday 8 4 2024 and cancelled the order 2 1 2 hours later I called Monday morning to make sure the order was cancelled and was not able to get anyone on the phone I received an email 5 hours later saying your order has already shipped I replied to the email and told them that I do not want their product based on their bad reviews I was told that I would need to pay a 10 restocking fee because the order had already shipped and they would only stop FedEx from delivering the order if I agreed to the 10 restocking fee In addition the customer service is terrible and they do not care about their customers Whatever you do make sure you do not buy anything from this company They are an absolute FRAUD Buyers beware

Disappointing

I will have to agree with the reviews below and say I have experienced the same I purchased a desk from this website through my job and within 2 1 2 months of moving it the piece of junk fell apart What a shame It says a lot too they haven t even claimed their profile on this site so they really don t care about their customers I hope I keep in mind to read TP reviews on stuff before I continue to be a consumer in this economy moving forward

No shipment of merchandise

It has been 8 days since I ordered a few items and have not received any info regarding shipment I emailed and call the customer service I was told they are waiting for the order processing team to provide information and that could take up to 48 hours I will never order from them again Not sure if this company is legit or a scam

Incorrect Photos

I bought a nightstand and picked the color based on the first photo Apparently the first photo isn t actually the right color and to return it I can only get about 30 of what I paid back Really a bad business with bad customer service