Wanelo Reviews

Zero stars is not an option

Zero stars is not an option so I waited on my item a week past it s longest expected arrival date I emailed customer service and received a automated response After doing this several times I asked them to cancel my order I finally got a response saying it hadn t even been shipped yet but they cannot cancel the order Everyone needs to understand that items are coming from overseas and nothing can be returned I will never buy from again and this item is going in the garbage

DISGRACEFUL

if you had minus stars on here that s what I would give them ordered a Mercedes watch it did arrive but was nothing like the pictures shown it was a total piece of crap emailed customer service several times asking for a refund but so far have had no reply so much for their 60 day full refund policy BE WARNED DO NOT BUY FROM THIS COMPANY

Never received merchandise

I have ordered from Wanelo several times in the past and when I don t receive my merchandise I usually get resolution refunded back money although it may take a long time to resolve my latest order has been a horrible experience I will never order from this company again I placed 2 orders back in November and December The orders state they re still processing I have sent about 10 emails to their customer service department because you can only contact them by email My issue has not been resolved they stopped replying and I have not received the merchandise or a refund They supposedly have a 100 guarantee and full refund for their policy but that s all but true because I still don t have either I feel robed

terrible website no customer service

i put in my credit card number and it said oof information incorrect it wasn t tried another debit card said the 3 didget security number was wrong it wasn t called the customer service number they would get back in 24 hours great called the san francisco store no answer terrible website no help my correct information was deemed incorrect which is frustrating and NO customer service to help out big pain ridiculously inefficient zero help forget it if i can t even get it ordered how bad will it be GETTING the item NO terrible site

FEDERAL GOVERNMENT EMPLOYEE- YOU DON T WANT TO OVERLOOK THIS REVIEW

Purchased my item 2 10 to be delivered 3 15 As of today 3 27 still no item and Wanelo has no idea when it will be delivered What they fail to realize it that I m a federal government employee who will have their asses thoroughly investigated and shut down permanently if I determine any form of fraudulent correspondence They have truly ran up the wrong tree with me Stay tuned

Placed order on 3 21 23 said 7 day

Placed order on 3 21 23 said 7 day delivery Its now been a month nothing No tracking information or expected shipping date Justin a customer service representative has given me the run around flat out refusal to refund cancel order I was offered a 5 00 credit on my next purchase Really insulting

Purchasing Eye boost serum x 2 on the

Purchasing Eye boost serum x 2 on the 10th December 2019 nothing was ever received Constantly chasing it up by email a couple of replies were received informing me that my product s were on the way Writing the above on the 18th January 2020 I received nothing My intentions of seeking a reimbursement through PayPal were initiated today AVOID THE COMPANY

I order pair of sunglasses in November

I order pair of sunglasses in November 2022 and it is May and I have not received anything says it is still processing and Wanelo says they can t issue a refund because they have not heard from the seller I think we should get togther and sue for breach of contract