Warnerbros Reviews

Name: Warnerbros
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 2.59

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2.59

39 reviews

Average Rating

Based on authentic user experiences

Rated 2.59 out of 5 by 39 Happy Customers

Gem

7348 reviews

N/A

6 months ago

Worst customer service ever

Well I thought I was going to be able to NAME AND SHAME Warner Bros on this site but I see I m way at the back of the queue I ll just have to look elsewhere I m a bit of a novice on Trustpilot But not a novice in life At 63 yrs old I think I can say this is the worst customer service I ve ever experienced Bought a DVD set from Warner Bros on line and received the wrong set in the post Warner Bros are being OBTUSE TO BUT IT MILDLY to my queries about their mistake 0 10 for customer service The good thing about being 63 is that you know lots of people I m actively telling everyone who will listen how bad Warner Bros are Send to all 15 12 23 So Warner Bros continue to be obtuse and stall regarding my issue However they have now stopped patronising me by telling me that they have sent me the right DVD set and I simply need to look at the product correctly They have now said they will look into the issue Big of them I think Trouble is this DVD set needed to be with me by 18 12 23 as I go abroad then The plan being to take the DVD set with me as a present All of which I ve explained to Warner Bros but which seems to have fallen on deaf and presumably incompetent ears Still 0 10 for customer service I feel I ll be updating this review for a while Watch this space 16 12 23 Sent another email to Warner Bros yesterday as my issue remains unresolved - no reply I guess big corporate just ignoring you is an easy option for them as most people will eventually just get fed up and shut up But there are some people who are called PARANOID LITAGANTS who just go on and on and on and on Bit like The Terminator is that a WB movie Watch this space 18 12 23 OMG still nothing from WB I ve emailed them again I m actually at a bit of a loss what to do next I think it will have to be a formal letter of complaint to their CEO I find that sometimes works What a waste of time especially at this v busy time of year 20 12 23 Latest update from WB - they are still looking into it 26 12 23 Still looking into it Nonsense I m going to need to think of a new strategy Watch this space 11 01 24 A new year but still an old problem WB have now come back to me The reason the DVD set I was sent did not contain digital downloads is that that product no longer exists That s despite the fact that they are advertising it and they took my money for it Oh well simples I ll get a refund - yes No I have been offered a 15 discount off A FUTURE PURCHASE Unbelievable I really must be getting old I m my day when you had fcuked up you said sorry first Then here is your money back in full and here is a discount off a future purchase as a good will gesture Then say sorry again Nope I am clearly a dinosaur Obviously I ve told WB to go where the sun don t shine - so watch this space 11 01 24 So WB have now offered me a full refund In order to take advantage of this kind offer I have to return the DVD set not unreasonable you will say To achieve this I will have to package up the set and take to a post office - seen a local one of those around these days Then wait up to 4 weeks for the return to be processed Then I might get my money back Might depending on their whims So let s see Er no I have told WB that I ll just keep on telling anyone who will listen how awful their customer service is But as I ve been offered a refund it s time to bring this review to a close Bye to anyone actually reading this

Tim Jackson

Dreadful Customer Service

I wanted to cancel an order a full MONTH before the title was due to be released That should have been sufficient notice it is for other online retailers but they advised me it was too late So I had to receive it and then send it back for a refund Well that s inconvenient inefficient and most importantly not environmentally friendly Then when I did return it they advised me it would take 2-4 weeks to process unlike the 2-4 hours that Amazon seem capable of doing once they are aware you have returned an item But WB UK couldn t even do that and I had to chase them up and threaten to pursue a refund via my credit card company before they finally refunded me I have now learnt my lesson and in future will order from proper online retailers such as HMV and Amazon etc

Appalling experience - avoid

Appalling experience - ordered Christmas gifts for colleagues at the beginning of December which didn t arrive before the holidays despite assurances that it would Asked for a refund in the new year and was told that I couldn t get this unless the suppliers allowed it Eventually given a refund The experience leaves a bad taste in the mouth Avoid edit they also closed their complaint and asked me to provide feedback but wouldn t let me leave the feedback less than 10 hours after sending the invitation to provide feedback

Sam Hosking

WORST EVER EXPERIENCE

Warner Bros UK has to be the worst Ever Website Shop that i have dealt with They lied about delivery times and dispatch Order for Xmas and told it would be there in time Still waiting for delivery Then i got email this week to say that the item must be lost somewhere STAY FAR AWAY FROM WARNER BROS UK - AVOID AVOID AVOID

Mr Daniel Wheat

If I could give Zero starts I would Absolutely Appalling Service and

Absolutely Appalling Service and Delivery Times will never be ordering again Item only dispatched nearly a month after the original estimated delivery date so I ll probably receive it over a month after I was originally told I would I emailed exactly a month ago and it took 9 days to get a reply which was in no way helpful other than to say delivery dates are only anestimate But they are in fact not even that a month late on delivery window that was roughly two weeks after ordering is not by definition an estimate Absolutely appalling service and customer support Only generic responses given and no apology for delay apparently my fault for not realising that delivery window means absolutely nothing

Ashfaqq Ayub

I assume that when I ordered the goods

I assume that when I ordered the goods they were to be delivered in 140 to 180 days rather than the 14-18 days promised Contacting them is a waste of time as the replies seen to be computer generated and of no use Still awaiting what were said to be In Stock items ordered before Christmas Have just seen The Beekeeper at the Cinema and am quite thinking about asking Jason Statham to burn this showers offices

G Owen

Utterly insulting treatment of the

Utterly insulting treatment of the customers Orders are delayed by months - MONTHS All enquires are just blocked off by generic bs messages your order will be delivered soon - bla bla They are happy to take your money up front but you won t see anything for at least 6 weeks Still haven t received orders I placed before Christmas The customer service promised to waive my shipping fee but I haven t even seen that happen yet They border on a scam shop to be honest

Kim

Do not use this company

Do not use this company Read the comments Totally disgusted with lack of service and communication My emails are being ignored Still waiting for my refund that I was due a month ago

Tim Heard

Absolutely terrible from start to

Absolutely terrible from start to finish Ordered a Seinfeld T shirt that was sent out quickly to be honest but when it arrived it was all stuck together where it had been folded straight after being printed When I tried to unfold it the print came off I spoke to a rep who asked for pictures and then offered either a replacement or a refund I asked for a replacement as it was a birthday gift Heard nothing back for nearly a week so emailed again to ask what was going on They replied saying I hadn t replied to them in the first place I sent them a screenshot of the reply I sent asking for a replacement I also said that as they had taken so long it would no longer arrive in time so I would now like a refund They have now sent a replacement Got the feeling I was either talking to an AI bot or someone who s English comprehension was poor Really bad customer experience and terrible quality product if I could leave no stars I would

John Bazinga Gee

Scam

I feel like I ve been scammed Ordered a dvd set has been mark dispatched tracking says delivered a month ago No way of contacting them il give them till next week and will be getting a chargeback from my bank