Based on authentic user experiences
Andreas
6773 reviews
N/A
5 months ago
Really bad customer support
Really bad customer support The customer support is responding quickly but to no purpose I ordered a limited edition vinyl record and it was damaged when I received it they said that they could not replace it because it was sold out Fair enough After receiving their best offer of 35 refund of the price the item I ordered was back in stock I asked them if I could pay back the refund and get a replacement instead They replied Unfortunately this isn t possible now we ve issued a partial refund for this
Dean Ince
6773 reviews
N/A
5 months ago
Too long to dispatch item Christmas wrapping paper has not arrived in time for Christmas
I ordered some Don Broco wrapping paper on December 12th and paid extra for faster delivery and it was shipped on December 21st I still haven t received the wrapping paper Ochre did refund the postage but it s not really good enough as I ve had to buy wrapping paper elsewhere I specifically paid for faster delivery to ensure I would receive the paper before Christmas and ordered well before the last guaranteed postage day of December 16th I want to support the band but no longer need the wrapping paper so I ll be returning it Unbelievably disappointing
Mike Thurston
6773 reviews
N/A
5 months ago
Poor experience
Pre - ordered 2 copies of a signed album they advised it had been posted and i got a Royal Mail tracking Nothing arrived after 13 days contacted support and they take a week to reply they say wait 14 days Contacted support after 14 days and still waiting for a reply This is poor really poor I will avoid these joked in future sorry to all the bands that cheap out and use them to fulfil orders
HJ
6773 reviews
N/A
5 months ago
horrible customer service avoid like the plague
Order never showed up Said I had to wait 28 days before they could help me resolve It s now been more than 28 days and they re ignoring my emails
MacEanruig
6773 reviews
N/A
5 months ago
Buyer beware
Like it seems many other people I have purchased a vinyl record directly from a bands website who appear to have a relationship with Ochre The record never arrived and the Royal Mail tracking number provided by Ochre wasn t recognised by Royal Mail As others have noted customer service is appalling They have taken almost 1 week to reply to my email requesting an update and have sent a vey unhelpful reply I responded to them immediately but it looks like every email will just go to the bottom of their pile I am now going to have my bank refund the money spent Warning to prospecting customers looking to use Ochre to provide their merchandise services the actual experience is nothing like what their website claims I always like to buy direct from bands but won t if they are backed by Ochre
Name
6773 reviews
N/A
5 months ago
Record arrived with the sleeve damaged
Record arrived with the sleeve damaged was promised a replacement sleeve but they were just running the clock down until I could no longer raise a payment dispute trash company - avoid