Wrates Reviews

I paid 11 for a 7x5 blurry picture

I paid 11 for a 7x5 blurry picture which seems to be printed on regular office paper and badly chopped down to size

Spent a huge amount on a engraved oak

Spent a huge amount on a engraved oak frame with photos it cost 50 of entire order photos arrived but no frame they have been really unhelpful not helping at all Now they have my money they don t care Edit 17 12 21 I had to open a PayPal claim to finally get help Two weeks later I received my frame they sent a cheap balsa wood frame with a oak stain on front and sides but left the back original light balsa wood I ve been in timber industry for 30 years I work in a sawmill making all these wood products I know what oak weighs and looks like They could have at least used pine but It isn t even pine as it s so light it s like paper I can t believe this company

No communication when things go wrong - awful

Did not receive order costing 33 Marked on website as being dispatched on 23rd March - Never Received and no update on tracking on website that it was ever delivered Contacted Wrates on their contact form - no response after 4 business days Contacted them by email - no response after 3 business days Tried contacting by phone number is not actually on their website but was found on yell com - just kept ringing and no reply The only alternative I have is to raise a dispute with the bank Not nice as these are the last photos of my son before he leaves compulsory education They are happy to take the money but ignore requests for support when things go wrong USE TEMPEST IF POSSIBLE THEY ARE FAR BETTER FOR CUSTOMER SERVICE

Shocking service poor quality overpriced

Poor service poor quality overpriced and postage is hiked no option to deliver to nursery this company is a joke

Awful school photograph two years

Awful school photograph two years running Poor colour quality and looks rushed I think the photographer needs to rethink their career path Will not be purchasing just appalling

Terrible Quality Severely Overpriced

I have 3 pictures from school all really bad quality They are so bright in all 3 photos they look terrible I was then horrified to go to their website to reluctantly order only to find the cheapest option is 11 99 per picture Sorry kids you re going without this year I m not spending 36 on these poor poor pictures Not happy

awfully awfully priced

awfully awfully priced I adore the photos and couldn t even try to afford any its ridiculous the amount they charge even for a download 15 99 absolutely awful I have never ever been able to afford my daughters school photos since she was born with the price they charge

Absolutely extortionate pricing

Absolutely extortionate pricing I feel it s ethically and morally wrong to be charged 41 58 for 3 digital download images of my children A picture of each of them and a picture together I have 2 children Also might I add this was the cheapest option Some people will simply not be able to afford the images of their children which they want to treasure Appalling

The prices are obscene

The prices are obscene I hate you have to buy them in expensive packages too Price for a single photo or for downloads are ridiculous My two sons had photos done to buy their individual photos and the one of them together is just so expensive And why not allow you to buy a package with a mix of the three