Yankeecandle Reviews

What a RIP OFF

What a RIP OFF first of all they made the new shape glass smaller so basically we are getting less burning time and they ve increased the price to some ridiculous amount and another thing is the scent is not even there I had yankee candle collection but now I don t give a crap about it I ve discovered another company that s way cheaper and better fragrance

The Yankee Candle website is impossible

The Yankee Candle website is just impossible Multiple attempts with two different browsers on multiple dates over a very long period of time and have decided to never try again Nothing happens when you click on many different places to click such as the sign in area Or you scroll down below a page and surprise - the page you want is kind of lurking down below Garbage website Attractive - just would be nice if it actually worked

Opened and damaged when delivered

My wife ordered an advent calendar for our daughter When it arrived the box looked a little damaged used but inside the box the calendar had all been opened up and the inner packaging was actually ripped open Phoned for a new one and all they did was offer 30 off We said forget it - refund please Shockingly poor customer service Selling used damaged items as new is criminally incompetent Judging by all of the one star reviews they deserve to fail as a business

After years of Yankee Candle I am

After years of Yankee Candle I am through I bought 4 candles complained was told to send photos etc and still not a word from them I followed up no response The only thing worse than their product is their customer service which does not exist K Pullen an x customer

Never received item

I ordered a fairly expensive plug-in during my last order of about 125 When the package arrived it was missing the 15 plug in I contacted them and heard back a few days later that I needed to send a picture of the box it arrived in and get the order slip from the delivery driver Why either of these things is needed in order to even discuss them shipping out the missing plug in is beyond me It had been several days and I had already recycled the box and had no idea how to contact the ups driver for a copy of this I had been a loyal customer for many years and never again I ve never made any claim in previous shipments or returns Typically a company would ship the item if it was missing from the order not make me jump through hoops to prove I didn t receive the item

Candles are very much below standards

Candles are very much below standards in regards to fragrance and burn capabilities Will not use this site again for purchases No or little fragrance along with wick does and can not keep candle burning Total waste of time and money

Ripped off approx 85 00 they have 3rd

Ripped off approx 85 00 they have 3rd party sellers not directly from Yankee box arrived with 4 candles 1 candle shattered- box too big other 2 candles shipping separately 6 candles 3 shipments-must need too run too store Fudged dollar amounts between order and shipping How sad Want to return no valid in service phone numbers have to wait 90 days even sadder WILL NEVER PURCHASE AGAIN knowing these parasites work for Yankee Candle

Abysmal Online Inventory Management

I have been a YC customer for many years I recently ordered some pumpkin spice diffuser refills along with a few other scents from their website After two days I get an email that the pumpkin spice scent was not available and they cancelled them from my order refunding the difference and sent the other items I looked at their website and they were still selling the pumpkin spice refills I called customer service line and after many holds transfers I get an overseas agent at third party call center The agent confirmed that they are in fact now available so I ordered them again through her After a day I get another email that they are not available and they cancelled refunded the order Their online inventory management is abysmal at best buyer beware I will NOT be shopping at YC again