Zedbikewheels Reviews

Poor warranty experience

Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing I thought nothing of it given ZED are a local business and thought the customer would be great Although it was much the opposite I had to work out how to return the wheels as although there was a returns label no instructions were provided After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel Over 3 weeks and later I had my wheel returned and on the first ride of 5 5km it was buckled Obviously this is not what you would expect from a high end wheel Currently I m having to file a case American Express as this has caused damage to my equally as new frame set EDIT I have had the wheels back 12 days and only had chance to do 100ish km Yesterday evening I turned into my street after a short ride home from work and the wheel exploded Yet to hear what ZED have to say but now I m left with a 1300 wind chime Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again

Faulty Wheels Awful Customer Service

7 months ago I ordered AERO ULTRA SL5 STRING SPOKE Rim Brake String Spoke Was very excited after reading lots of positive reviews Unfortunately the wheels were faulty Initially I thought these things happen and will be sorted quickly After inspection by Zed the issues were said to not exist and wheels returned My bike shop confirmed issues still present and wheels unsafe to ride After video footage taken by bike shop the problems were acknowledged by Zed but blamed on my bike shop me Eventually the warranty was said to be invalid due to unauthorised works being carried out on the wheels which was completely untrue There were no grounds for suggesting this at all Thankfully the bike shop in question had predicted Zed would go down this route and had taken measures to prove what they had had not done with the wheels Customer service was extremely poor and essentially amounted to being told that lots of people love our wheels so there can t possibly be an issue with your wheels If you are thinking of buying through this company I would certainly advise caution Perhaps I have been unlucky with the wheels but the manner in which the issue has been dealt with has been awful from start to finish 31 01 2024Just in follow up to the response by Zed Indeed always two sides to a story but I can honestly say that in 20 years of cycling and enjoying this sport I have not had a worse purchase experience It all started out great and all very friendly and good communication while selling As soon as money was received and issues with wheels became apparent it was a totally different story I was keen to try give as many chances as possible to resolve the issues Ultimately it was only the threat of legal action supported by my local bike shop after 7 months that resulted in a reluctant refund

Had to use the chargeback feature on my credit card to get my money back

I found out today that my case to recover my money from Zed was finally closed after buying a wheelset from them a long time ago The whole experience was dreadful from beginning to end Poor order process blamed on website issues that i later found out to be because a disgruntled ex-supplier partner hadn t been paid The order took 3 months to arrive not the 3 weeks promised with no apology or real explanation Then months of faults started Despite giving Zed several opportunities to resolve them they became less and less responsive Their general attitude was unprofessional and deliberately awkward and eventually after 9 months of not having any wheels and being refused a refund I started the charge back process with my credit card company Reading other reviews on Trustpilot and other websites and speaking to other people in the local area it sounds like this isn t an isolated incident I would strongly advise anyone considering using them to look elsewhere It s not worth the worry or hassle

Avoid at all costs

I don t often write reviews but I feel compelled to do so on this occasion I would not be exaggerating to say this has been one of my worst experiences of a high ticket purchases Basically 700 worth of wheels Approx 1 000 miles on the wheelset and rear free hub started to come loose I thought not a problem with a 3 year warranty and duly sent off for repair No contact for several weeks and eventually receive a bill for the repair with the claim it was wear and tear so not covered under warranty I paid as I was concerned my rear wheel wouldn t be seen again Inference either the components are cheap rubbish from China or the assembly was poor as a 1 000 miles does not constitute any sort of distance to wear a hub out Reading other reviews here there is obviously a common theme where this business likes the sales but not interested in looking after the customer Sad thing is the husband and wife team don t realise that these poor reviews cost them much more than the warranty repair would have done

AVOID AT ALL COSTS

AVOID AT ALL COSTSThese guy s are an absolute waste of time If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them I ve returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I ve been blocked on social media Now left with one wheel and having to sort it through trading standards If you read some of the other reviews left on hear you will see I m not alone in this

No after sales customer support

I purchased wheels from Zed Bike Wheels late last year Since then I had a bearing failure on the freehub and both hubs run rough having had around 2 500km on them I sent a query in October by their online form asking what the bearings are so that I may replace them No reply tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact I also found no recent activity on their social media pages or facebook I gave up on the assumption that they had ceased trading Update 17 02 2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues These were provided but have not received any contact since from ZED I suspect they can just about cope with producing wheelsets and that s their limit You have been warned

Disgraceful company

Ordered my wheels 17 10 23 Took money immediately Said they would deliver 6 11 23 They failed to deliver and I cancelled my order I must have sent over 10 email chasing my order Another 10 to confirm my cancellation Follwed by another 30 emails asking for my refund They have no contact telephone number Two Directors who are the worst culprits I have ever come across They said refunds take 28 days Nearly 60 days after threatening to take them to the Financial Ombudsman Don t touch them with a bargepole Absolutely the worst bike people ever

Awful Company Using Low Quality Components

I ordered a wheelset from zedbikewheels in Jul 23 as with many of the experiences listed on here the initial engagement was great which makes what happened later all the more frustrating they turned up around a month later The wheels were sent with an incorrect freehub which took a few weeks to sort owing to them not responding to emails but it was eventually sorted In all fairness to Zed the original wheels looked pretty smart Because of the freehub issue and being away with work I didn t get chance to set these up for over a month importantly outside the 30 day guaranteed returns period On setting up the wheel tubeless seating the tyre and leaving it for about a minute at 50psi the carbon rim cracked in half obviously this sent the tyre off and sealant everywhere The wheel rim had cracked around its entire circumference- clearly an issue with the carbon layup of the wheel Zedbikewheels ignored all emails website messages and calls for around a month to the point I was in the process of reclaiming the money on my credit card Eventually they had me send the wheels back on the understanding I would be issued a refund however on chasing said refund they then said as it was outside of 30 days I d get a replacement wheelset instead frustrating and terrible service but within the law After 3 months and 5 months since the first set failed some new wheels turned up at the house with no warning I d chased them repeatedly in this time but got no reply Wheels were completely different from the set I ordered and looked significantly lower in quality to the first set I received I immediately sent them back Again I had to raise a claim through my credit card which was upheld All the time Zedbikewheels were unco-operative suggested I should only get half the money back as it was only 1 wheel of the 2 that failed from my credit card not them and it culminated in a report that was written by them suggesting I was at fault and actually I wasn t entitled to anything it contained a number of photos of a wheel that had clearly been tampered with from the defective wheels I sent back Ultimately just buy a pair of Hunts Vels Primes etc they re cheaper and no doubt use components knocked up in the same factory The difference is if something goes wrong you won t have to deal with a disingenuous setup such as these I d been keen to support a small wheel builder local to me as I m sure you are if you re thinking of buying from them but the owners Lee and Susannah simply do not deserve your support on Zedbikewheels reply As stated above this is no longer under review by my bank the claim has been upheld in my favour I posted this following receiving the money back Part of this decision was the length of time you took to reply and the fact they waited 2 months to receive your feedback

Absolute disgrace

Absolute disgrace I chose them over other brands to support a UK local family-owned business I got a set of 50mm deep section road wheels with an additional 67 crash replacement thinking my warranty would be bulletproof However after a year and a half and about 5000 km of use the rear wheel s carbon exploded while my bike was hanging on the wall The tire pressure was at the recommended 80 psi which was nothing crazy at all I contacted them about this situation and they never got back to me