Zenz Reviews

ZENZ Organic Hairdressing - Danmarks st rste gr nne fris rk de

zenz.dk
3.83
12 reviews
Great Rating
Based on 12 user experiences

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Rated 3.83 out of 5 by 12 Happy Customers

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8.3%
16.7%
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AI Review Summary Based on 12 reviews

Overall customer experiences at Zenz salons are mixed, with many positive reviews highlighting professional hairdressers and excellent results, but several negative reviews cite poor service and unmet expectations. Positive reviews frequently praise the expertise and professionalism of specific stylists such as Anna, Simone, Julie, Mille, Cecilie, and Ayoe. Customers appreciate the personalized advice and treatment they receive, often noting that the service goes beyond a simple haircut. The use of organic products is a valued aspect, with many customers reporting softer, healthier hair after treatment. The salon atmosphere is described as relaxing and pleasant, contributing to an overall positive experience. However, negative reviews report significant issues, including failure to achieve the requested hair color or style. Some customers experienced poor customer service, such as a bad attitude from staff or feeling rushed and unwelcome. In one case, a stylist disappeared during the service, leaving the customer under a hair dryer for an extended period. Appointment scheduling problems, such as lack of confirmation and difficulty reaching the salon by phone, led to lateness and frustration. Overall satisfaction varies widely, with loyal customers returning for specific stylists while others vow never to return due to disappointing experiences.

What customers love
  • Professional and skilled hairdressers who listen
  • Personalized advice and treatment beyond a
  • Use of organic products that improve
  • Great results and high satisfaction among
  • Relaxing and pleasant salon atmosphere
Common concerns
  • Failure to deliver requested hair color
  • Poor customer service and bad attitude
  • Unprofessional behavior such as stylist disappearing
  • Lack of appointment confirmation causing lateness
  • Damaged clothing during service (e.g., ruined

Last updated 4 months ago

S

Unfortunately one of the worst

Unfortunately one of the worst experiences I tried zenz company for the first time and I can for sure say it was my last To start with I didn t get the colour I wanted and neither the style I asked for which was ombre I got my shirt ruined on top of that The hairdresser offered to fix the colour few days later I came back and the one positive thing was that she did colour it light like I wanted but nothing like ombre style once again it looks more like highlights going all the way to the roots of the hair especially close to the face So when I close my hair in a ponytail it looks highlights and not ombre When looking through the whole head it is very unevenly coloured so unprofessionally done Came home I found the back of my t-shirt bleached so now two pieces of clothing ruined None of the times I got feet spa offered My hair is so dried after two times of bleach that they look very unnatural I didn t either get offered to buy any products that would be nutritional after the bleach It is worth mentioning that it was the top paid hairdresser and not a trainee who did my hair Definitely not recommending the company
M

Bad attitude with customer

I booked an appointment for colouring hair at Islandsbrygge salon and I was 10 min late The reason that I was late because I didn t get any confirmation for my appointment and I tried to call them before going to double check My appointment was at 08 00 since nobody answered I showed up anyway because I don t live far but I was 10 min late And oh yeah I got scolded that I am late and they cannot attend my hair I asked her to look at my hair first before making the decesion She gave me attitude the whole time and after looking my hair she said she cannot gaurantee that she can cover my grey hairs She was having attitude the whole time and I left
V

Curly haircut N rrebrogade

I had the coldest haircut experience ever and I didn t get the style I wanted I explained what style I was aiming for got my hair washed cut and I was left under a hair drying thing My stylist disappeared and after 15 mins I was done My hair was very flat at the end she tried to voluminise it with a diffuser and some powder but it didn t help I looked like a cow licked my hair down My fringe looked awful too I couldn t wait to get out of the salon But maybe the worst was the attitude of the stylist Definitely not going back
K

Super styling

I have enjoyed my visit at Zenz it wasn t just a hair cut but more advice and treatment all in one package
A

Very nice experience and great results

I was at Zenz salon in Gr nnegade I was taking care of by a very professional hairdresser who gave me some good advice about my hair and the right way to color it The product they used made my hair very soft as it was a bit dry The whole atmosphere at the place was good and relaxing I will certainly recommend this hairdresser
M

im very satisfied

im very satisfied
Z

Great hairdresser

I always see Anna at Gr nnegade I always leave the salon with amazing hair Anna is super professional Always listens to what you would like to have done to your hair and performs 100 If uncertain one day she will come up with great suggestions After having been to many fantastic hair dressers in New York City where I lived previously I was afraid I wouldn t find the same expertise here in CPH But I did
C

super god behandling

I was taken care of by Simone and I am always a little bit worried about my hair the first time I go to a hairdresser but here I must say that after 5 min I understood that she is a very competent hairdresser and knew exactly what needed to be done to give my hair that new energy On top all products are organic and smells heavenly good
S

Cured my hangover with a great experience and haircut

Booked an appointment with Julie at Zenz Frederiksberg for the first time to get rid of my roots I chose them as they value organic products and had great recommendations albeit being rather expensive I was unfortunately 5 min late but they were down one hairdresser that day so they were also running a bit late Luckily that didn t bother me at all as I was hungover and had no hard deadline and didn t mind waiting in between Julie doing another client The service was impeccable nice atmosphere don t have to be too chatty if you don t want to overload of drinks a little foot bath for your feet during waiting time massage chairs when they wash your hair and a little gift as I had to wait some time But most importantly the dye and cut was exactly what I wanted which is rare and I had full confidence in Julie I originally chose her as I could see she was experienced and had a similar hair type to mine I would recommend Zenz Frederiksberg to anyone who would pay for a good haircut and relaxing experience and to be without the fear of dye disasters
A

Great experience with Mille at Gr nnegade

I got a haircut from Mille at Zenz Gr nnegade and I m very happy with everything She has a good eye for what works is very sweet when cutting the hair and it feels like an overall great experience Thank you Mille

About Zenz

kologisk fris rsalon Svanem rket h rpleje Allergivenlig h rfarve En sk nhedsbehandling hos ZENZ er ren fork lelse Vores dygtige stylister s rger for at dit h r bliver smukt og sundt mens du kan nyde friskbrygget kologisk kaffe eller te hovedbundsmassage og et afslappende fodbad

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Frequently Asked Questions

ZENZ is a certified organic hairdressing chain based in Denmark, offering a responsible approach to beauty with an exclusive series of Svanemærkede hair and skin care products. The brand combines natural, certified organic ingredients with luxurious care, avoiding unwanted chemicals, and focuses on personal health and environmental sustainability.

ZENZ products are certified organic, made with natural and certified organic ingredients, and developed with attention to personal health and the environment. They use recycled plastic packaging where possible and are free from unwanted chemicals.

ZENZ offers personalized hair and scalp analysis, both in-salon and online, a soothing multi-sensory salon experience including organic coffee or tea, head and scalp massages, and calming foot baths. Services are provided by skilled stylists and include at-home options for special occasions.

ZENZ operates a chain of salons across Denmark. You can find your nearest ZENZ salon on their website or by using the 'Find your nearest ZENZ seller' link provided on their site.

You can book professional appointments through the ZENZ website by selecting the 'Book appointment' option.

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About Zenz

ZENZ Organic Hairdressing – Danmarks største grønne frisørkæde

ZENZ is a certified organic hairdressing chain based in Denmark, offering a responsible approach to beauty with an exclusive series of Svanemærkede hair and skin care products. The brand combines natural, certified organic ingredients with luxurious care, avoiding unwanted chemicals. Each product is developed with attention to both personal health and the environment, using recycled plastic packaging where possible.

At ZENZ, a visit to the salon is designed to be a soothing, multi-sensory experience. Guests can enjoy a freshly brewed organic coffee or tea, a relaxing head and scalp massage, and a calming foot bath while receiving professional treatment from skilled stylists. Services include personalized hair and scalp analysis, both in-salon and online, to support healthier hair and scalp with tailored routines.

Certified Organic and Sustainability Focused

ZENZ holds recognized certification marks that confirm compliance with strict independent requirements, emphasizing safety, quality, and environmental responsibility. The brand’s philosophy centers on organic, nature-based ingredients and mindful production. This focus on certified organic ingredients and sustainable packaging reflects the company’s commitment to reducing environmental impact while delivering effective, gentle care.

Customer Experiences and Professional Recognition

Customer feedback highlights improvements in hair health and satisfaction with ZENZ treatments. Many note the softness and manageability of their hair after using the products, while others appreciate the personalized, luxury experience provided by ZENZ stylists, including at-home services for special occasions such as weddings. The brand also collaborates with brand ambassadors and professionals who share their values around organic beauty and well-being.

Access and Additional Services

ZENZ operates a chain of salons across Denmark, offering quick 1–3 day delivery for online orders and the option to book professional appointments through their website. In addition to haircare, the brand provides guidance on organic beauty through content such as the ZENZ Gaveguide. For B2B and trade inquiries, a separate professional portal is available at www.zenzpro.dk.