Zoomalia Reviews

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zoomalia.es
3.85
20 reviews
Great Rating
Based on 20 user experiences

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Animal Health Horses & Riding

Rated 3.85 out of 5 by 20 Happy Customers

65%
5%
5%
0%
25%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 20 reviews

Customer experiences with Zoomalia are highly polarized, with many praising the service while others report severe issues. Positive reviews frequently highlight very fast delivery, with multiple customers noting orders arriving quickly and on time. Product quality is consistently commended, especially for pet toys, cat food, and birdseed, with pets reportedly enjoying the items. The online ordering process is described as easy, simple, and well-communicated, contributing to a smooth purchase experience. Competitive pricing and special offers are also appreciated by several satisfied customers. However, a significant number of negative reviews describe delayed or non-delivery of orders, with one customer waiting over two weeks without receiving a package. Poor packaging is a recurring complaint, leading to crushed or broken items such as a bag of cat litter damaged by a sharp-edged box. Customer service is criticized for being unresponsive, with emails and calls going unanswered, leaving buyers frustrated. One customer paid extra for faster delivery but found the service no faster than standard, calling it deceptive. Overall satisfaction is mixed, with loyal fans praising the company while others warn of unreliable delivery and inadequate packaging.

What customers love
  • Product quality is consistently rated highly,
  • The online ordering process is described
  • Competitive pricing and special offers are
  • Convenient pickup options at the post
Common concerns
  • Poor packaging leads to crushed or
  • Customer service is unresponsive, with emails
  • Paying extra for faster delivery does
  • Some customers report receiving damaged or

Last updated 4 months ago

D

Horrible horrible horrible servicio

Horrible horrible horrible servicio Me vendieron la paz rota Este es el primer mensaje general del primer sitio web
C

Worst company ever

Worst company ever I placed an order the 1th of January It was supposed to be delivered latest the 12th of January Today the 18th of January i still haven t received any package I have email and called No one answers I also have one more order placed the 12th of January That one was also supposed to be delivered But hasen tDONT ORDER No one answers and they don t deliver
K

I paid extra money to deliver faster

I paid extra money to deliver faster but this 3 99EUR not making the delivery fast as you described it is slow as normal Cheating service
J

Poor packaging

I received my package and the contents were crushed due to packing a 20kg bin of salt with a small electric dog collar Better packaging next time guys
K

Not recieved the package

Not recieved the package Where are the money
K

Lovely products

Good products tight packing I m really pleased with the products prices and timing of shipment The box I received however was SO tightly packed that one item with a sharp edge a cardboard box broke a bag of cat litter so that was a bit of a mess
K

Very good

Very good service Fast delivery good products and my dog is very happy with his new toys I am a Zoomalia fan
A

Very fast to deliver items are great

Great My cats adore their products
D

Excellent service fast delivery thank

Very pleased with my purchase Good quality and arrived on time
C

Easy to order online

Very fast to deliver items are great you can t ask for better

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About Zoomalia

Zoomalia: Tu Tienda de Animales Online de Confianza

Zoomaliaes una tienda de animales online reconocida por su amplia selección y precios competitivos. Con más de 826.100 valoraciones y una calificación de 4.8, Zoomalia se ha consolidado como una opción de confianza para dueños de mascotas en España. Su catálogo en línea, accesible a través de zoomalia.es, ofrece más de 400.000 referencias en alimentación y accesorios para una variedad de animales.

Amplia Selección para Todas las Mascotas

Zoomalia cubre las necesidades de una amplia gama de animales, ofreciendo productos específicos para perros, gatos, roedores, peces, reptiles, pájaros, animales de granja y caballos. Su extensa gama de productos incluye:

  • Comida para mascotas:Disponen de varios tipos de pienso para perros y gatos, adaptados a diferentes edades y necesidades nutricionales, incluyendo opciones para gatos seniors.
  • Accesorios y Juguetes:Ofrecen productos como comederos, casetas para perros, rascadores, parques para roedores y juguetes interactivos como el KONG Classic.
  • Higiene y Salud:Productos como arena para gatos, desparasitantes, productos de cuidado dental y soluciones para el confort digestivo.
  • Equipamiento:Incluye opciones como arneses, correas, transportines y equipamiento para el hogar como jaulas y acuarios.

Promociones y Beneficios Exclusivos

La tienda destaca por sus ofertas y promociones durante todo el año. Los clientes pueden beneficiarse de:

  • Envío gratuito:Disponible para pedidos superiores a 49€.
  • Descuentos por registro:Ofrece un bono de 30€ equivalente en puntos de fidelidad por el primer pedido.
  • Programa de fidelización:Conocido como "Buenos Planes", permite acumular puntos y obtener descuentos adicionales.
  • Códigos promocionales:Amplia variedad de descuentos porcentuales (del 5% ahorro hasta 50% de descuento) y ofertas específicas en productos selectos.

Recursos y Comunidad

Zoomalia va más allá de la venta online al ofrecer recursos educativos y de soporte:

  • Blog especializado:Publica artículos con consejos de expertos sobre nutrición, salud y cuidados para diferentes tipos de mascotas.
  • Foros de discusión:Espacio donde los usuarios pueden hacer preguntas y compartir experiencias sobre diversos temas relacionados con las mascotas.
  • Canal de vídeo:Disponible en YouTube y Dailymotion, ofrece tutoriales sobre productos y consejos prácticos para el cuidado de las mascotas.

Compromiso con la Comunidad Animal

La empresa se presenta como un referente en el sector, comprometido con la comunidad de amantes de las mascotas. A través de su programa "Parrainazgo", fomenta la recomendación entre usuarios, y mantiene una presencia activa mediante actualizaciones constantes en sus canales de comunicación. Su objetivo es proporcionar una experiencia completa que combine productos de calidad, servicio especializado y contenido de valor para los cuidadores de mascotas.