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Carpetstorexl
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Modern & Contemporary Rugs with Best Price Guarantee | Carpetstore XL
Find the Perfect Rug for your Home at the Best Price. Discover the Quality Rugs by Louis De Poortere, Romo, Villa Nova, Luxmi Rugs, Angelo & Andessi
Website
carpetstorexl.com
Julianne
"Fantastic customer service and happy "
Fantastic customer service and happy with the price Brilliant quality rugs
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Yvonne Leadbetter
"Brilliant service from Frederick and an "
Brilliant service from Frederick and an absolutely beautiful rug
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ka
"Rug not as described "
The rug was described as yellow and bronze But was actually green red and blue There was absolutely no yellow in it This was confirmed by a few people I asked to take a look at it When I tried to return it I was told the shipping charge would be 129 Since this was not a change of mind but a case of goods not as described I was very shocked by the charge The seller would not negotiate on this at all and was very slow to reply to my emails Finally after a very protracted length of time due to ongoing negotiations via my bank I discovered that it was being shipped to a warehouse just 10 miles from me I should have been given this information sooner as I was able to drop it off myself very easily and it was certainly extortionate to charge 129 The other concerning thing about this company is that it trades under a few different names The carpetstorexl luxuryrugshop co uk and Cited
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Empress
"Stay away - return for free is a fake"
Carefully read the terms and conditions of the promoted return for free This is fake You cannot return for free just choose another model or pay for shipping 99 Euro which I did because the quality of the carpet did not match the price level Very unprofessional conversation regarding the return and trying to threaten me with European law Ridiculous - forget this shop
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Ursel Kilian
"highly unprofessional"
highly unprofessional I ordered two carpets and made a clear written arrangement to give one back without paying for the retour service if I ll take another and change - I changed one and he let me pay 129 Euro extra for the retour service we had all written down and after all he invents a new story never had such a bad situation in the online business
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Esther Cotterill
"No Rug No Contact No Refund Is this company even real or just a scam "
I have never left a review on any site before but I feel I cannot ignore the fact my item was never delivered and the complete lack of customer service I bought a 100 rug over 6 weeks ago with a 2-4 day delivery time I received an email saying it wasn t in stock for 2 weeks but that I could wait or ask for a refund I still haven t received it having contacted them multiple times via email and phone The phone just rings and no one picks up I ve tried at least 10 times now so I m starting to wonder if it s a scam and I need to phone the bank The rug is definitely in stock on their website and it s been over six weeks since they took my money Totally dissatisfied and I would never risk using this company again
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Ms O Reilly
"Great find for a huge selection of rugs"
Delighted I came across Carpetstore XL as I couldn t find a rug to suit the space from any other store No issues with a prompt delivery and there was great response from their customer services when I had a query The rug was way better than anticipated in both quality and aesthetics I d recommend if you are looking for any type of rug
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Fiona Blair
"Excellent customer service"
Frederic was so helpful from immediately replying to my initial inquiry to keeping me updated regularly pre delivery Rug plus free pouf arrived within 2 weeks of order being placed and we are delighted Can t wait until our house build is finished so we can see the rug in situ
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CLIONA
"Top marks"
Top marks Excellent quality rugs and beautiful styles Very reasonably priced The team also worked hard to source me a specific rug amd ensured it was delivered a lot earlier than expected - brilliant service Would recommend
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Jasmin Stevens
"Carpetstore have been brilliant"
Carpetstore have been brilliant Frederic s communication the whole way through was fast friendly and so helpful He made the process very easy I am delighted with the rug it arrived quickly and the price was fantastic Definitely the first place I will go to for any future rug needs
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