PetLab Co. is a well-known brand offering a range of pet supplements, chews, and dental products designed to support the health and well-being of dogs and cats. With products like Probiotic Chews, Joint Care Chews, and Dental Formula, the company has garnered significant attention from pet owners seeking high-quality, vet-formulated solutions. But what do customers really think about PetLab Co.? In this article, we dive into PetLab Co reviews from multiple platforms, including Amazon, Trustpilot, ConsumerAffairs, Walmart, and the company’s official websites, to provide a balanced and authoritative overview of customer experiences.
Overview of PetLab Co
PetLab Co. specializes in pet care products, primarily for dogs, with a focus on addressing common health issues such as joint discomfort, digestive problems, dental health, and allergies. Their products are formulated with high-quality, natural ingredients and are often backed by veterinary expertise, including input from professionals like Dr. Roxana Bordbar, DVM, a vet consultant for PetLab Co. The company emphasizes science-driven formulations, free shipping, and a convenient subscription model that offers discounts for regular customers.
With over 100,000 five-star reviews claimed on their website and a strong presence on platforms like Amazon and Trustpilot, PetLab Co. has built a reputation for quality and customer service. However, as with any brand, experiences vary, and we’ll explore both the positive and negative feedback to give you a clear picture.
Positive PetLab Co Reviews: What Customers Love
High-Quality Products and Positive Results
Many customers praise PetLab Co. for delivering noticeable improvements in their pets’ health. On Trustpilot, PetLab Co. holds a 4-star rating based on over 11,900 reviews, with customers highlighting the effectiveness of products like the Probiotic Chews, Joint Care Chews, and Dental Formula. For example:
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A customer named Ellie shared, “Great products and even better customer service! Started with the allergy chews for our dog with seasonal allergies. Helped a lot! Now we are obsessed with the treats. Both dogs love them!”
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Another reviewer, Juan, noted, “I have seen a change within 30 days. Great product.”
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On Amazon, the PetLab Co. Probiotic Chews have a 4.3-star rating from thousands of reviews, with users reporting improved digestion, reduced scratching, and better overall health for their dogs. One reviewer stated, “My Shih Tzu has stopped biting and scratching!!! These pills do work and an added bonus he likes the taste!!!!”
These reviews suggest that PetLab Co.’s products, particularly the Probiotic and Joint Care Chews, are effective for many pets, especially when used consistently for 1–3 months, as the company recommends.
Exceptional Customer Service
PetLab Co.’s customer service receives frequent praise across platforms. On Trustpilot, customers highlight the company’s responsiveness and willingness to address issues. For instance:
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A UK customer, Betj, wrote, “My girls didn’t like the taste of these. I wish they had, but PetLab’s customer service was amazing. They gave me suggestions to try and get my dogs to take the chews, plus refunded me and told me to donate any unwanted product to my local rescue centre. Definitely a company for dogs, not profit.”
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On ConsumerAffairs, a reviewer named Joanne from Port St. Lucie, FL, appreciated the responsive customer care team and the user-friendly website, noting their long-term satisfaction with PetLab Co.’s products.
The company’s commitment to customer satisfaction is further evidenced by their 24/7 online portal, which allows users to manage subscriptions, update pet profiles, and contact support at [email protected].
Convenient Subscription Model
PetLab Co.’s subscription service is a hit among customers who value convenience and savings. The subscription offers up to 25% off and free shipping, making it cost-effective for long-term use. A reviewer on Honest Brand Reviews noted, “I would definitely recommend opting for the subscription option because of the discount and the fact you can cancel the subscription at any time easily.”
Negative PetLab Co Reviews: Common Complaints
While PetLab Co. enjoys a strong reputation, some customers have reported issues. Below are the most common concerns found in reviews across platforms.
Inconsistent Results
Some pet owners report that PetLab Co. products didn’t work as expected for their pets. Since every pet is unique, results can vary, and the company often advises using supplements for up to 3 months to see optimal benefits. For example:
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On Trustpilot, a customer named April shared, “I haven’t seen the results I was hoping for,” though they appreciated the customer service team’s offer to explore alternative products.
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A reviewer on Amazon mentioned, “Received this yesterday and put it on my dog’s food. She has had terrible diarrhea, poor animal. I wish I had read all the reviews before purchasing it.”
PetLab Co. responds to such feedback by emphasizing the variability in pet responses and offering alternatives or refunds, which aligns with their customer-centric approach.
Subscription and Billing Issues
A recurring complaint involves the subscription model, particularly unauthorized charges or difficulty canceling. On BBB, one customer reported, “I did NOT enroll in a subscription yet they send the same product every month and keep billing my credit card. I cant log in to their website with my email because they say I dont have an account.”
PetLab Co. typically responds by clarifying that subscriptions are optional and can be managed through their customer account portal, but these issues highlight the importance of double-checking order settings during checkout.
Product Quality Concerns
Some customers have raised concerns about product quality, such as inconsistent chew textures or adverse reactions. A Trustpilot reviewer noted, “I opened a sealed bottle of multivitamins and there are white dots on each and every multivitamin.” Another customer on Reddit warned about potential side effects, claiming their dog became ill after using a dental powder product, though such severe reactions appear rare.
PetLab Co. advises consulting a veterinarian before starting supplements and emphasizes their rigorous quality control measures, with products manufactured in GMP-certified, FDA-registered facilities in the U.S.
PetLab Co.’s Response to Feedback
PetLab Co. actively engages with customer feedback, particularly on Trustpilot and ConsumerAffairs, where they respond to both positive and negative reviews. Common responses include:
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Offering alternative products for pets that don’t respond well to initial purchases.
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Providing refunds or donation options for unsatisfactory products.
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Clarifying subscription policies and assisting with account management.
For example, in response to a negative review about product efficacy, PetLab Co. wrote, “Supplements can take up to 3 months of consistent use to see their potential benefits truly. However, we also understand that every dog has unique needs, and what suits one may not suit all. We’d be more than happy to help you explore another option.”
Are PetLab Co. Products Worth It?
Based on thousands of PetLab Co reviews, the brand offers high-quality, vet-formulated products that work well for many pets, particularly for joint health, digestive issues, and dental care. The company’s subscription model and excellent customer service add to its appeal, though potential buyers should:
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Consult a Veterinarian: Especially for pets with pre-existing conditions, to ensure product suitability.
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Monitor Results: Allow 1–3 months for noticeable effects, as individual responses vary.
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Double-Check Subscriptions: Confirm order settings to avoid unexpected charges.
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Read Labels: Ensure your pet tolerates the ingredients, as some dogs may be sensitive to certain components.
Where to Buy PetLab Co. Products
PetLab Co. products are available on:
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ThePetLabCo.com and PetLabCo.co.uk for direct purchases and subscriptions.
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Amazon for individual products like Probiotic Chews and Dental Formula.
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Walmart for select items, with customer reviews available for reference.
Final Verdict
PetLab Co. has earned a solid 4-star average across platforms, with over 11,900 reviews on Trustpilot and thousands on Amazon and Walmart. While most customers report positive experiences, particularly with Probiotic and Joint Care Chews, some face challenges with efficacy or subscriptions. The company’s responsive customer service and commitment to quality make it a trustworthy choice for pet owners, but results depend on your pet’s unique needs.
For more information, visit thepetlabco.com or contact their support team at [email protected]. Always consult your veterinarian before introducing new supplements to your pet’s routine.
Disclaimer: This article is for informational purposes only and does not constitute veterinary advice. Always consult a licensed veterinarian for guidance on your pet’s health.
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