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Banfield

2.9 /5 - based on 69 reviews

www.banfield.com

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Veterinarians and quality petcare | Banfield Pet Hospital®

Banfield Pet Hospital veterinarians provide the best preventive healthcare for your pets. We are open late and on weekends, and conveniently located.

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banfield.com

5/5 Published Dec 28 , 2023

"Banfield of Shawnee Mission Kansas - A Diamond in the Rough"

Banfield has a reputation of being sort of a McDonalds of Veterinary Hospitals -- they exist everywhere and they ll do in a pinch if nothing else is available Some of them are good some of them are lousy I ve been to both The said there are those occasional treasures that rise above the mixed-bag brand name to deliver a service that is nothing short of exceptional Shawnee Mission Banfield is such an institution These vets will go above and beyond to take care of your furry family member If something is wrong they will turn over every stone and search every obscure possibility to figure out what needs to be done and in the off-chance they don t have the solution they will get you in contact with the specialist who does They will celebrate the milestones and they will hold your hand through the hurt They have been our vet for 6 years now and it is so important to have a team that knows your animals prioritizes their needs listens to your observations and will stick it out with you till the bitter end Granted that many of the negative reviews pertaining to Banfield as a whole are probably not wrong However if there s even a chance that your local Banfield is staffed with the quality of veterinary excellence that can be found at Shawnee Mission Kansas than it is well worth the look

5/5 Published Dec 28 , 2023

"Somethings to think about"

Oh come on Banfield has a great wellness program the dental cleanings A lone are worth the monthly payments the wellness program is for prevention they check my dog twice a year for all kinds of Diseases vaccines and a over all look at her eyes ears and coat and Behavior included in the wellness program Benfield has always done right by me I was going to Banfield in Washington state now I m in California Banfield is everywhere all over the country That s a big reason why I chose their program also To me it s the best value for my dog and I my dog is in great health wonderful teeth due to Banfields wellness program and experienced veterinarians and their staff even those people behind the computers they all have titles they ve all been through school they re all very knowledgeable and they care about my dog Just look into it ask questions I get to take some of the Credit for my dogs beautiful teeth and wellness Yes it s true I feed her good food and brush her teeth every single night and a cleaning once a year at banfield I give her lots of love fresh water with ice cubs she has beautiful white teeth and yummy doggie breath LOL at 6 years old with lot of energy and love to give Banfield veterinarians and their wellness program They get 5 star rating from my dog and I Sincerely Julie Jazzy bug doing well in Sky Valley

1/5 Published Dec 28 , 2023

"My dog of 16 years had to be euthanized "

My dog of 16 years had to be euthanized on Dec 22nd Despite the circumstances Banfield charged me the monthly Wellness Plan fee on Dec 26th insisting I owed it for the entire year 65 94 totaling 629 48 For everyone s background I didn t authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat As a first responder and nearly 16-year loyal Banfield member it s disheartening that Banfield prioritizes profit over doing the right thing especially after the loss of my pet just before Christmas This treatment raises concerns about how other customers and the public perceive their practices How can you charge a customer for a plan when they don t have a pet anymore

1/5 Published Dec 28 , 2023

"By far the worst experience"

By far the worst experience One expects a decent bedside manner from medical providers be it for humans or animals and Banfield was a horrid disappointment The vet tech had the audacity to accuse me the paying client of laughing at her when discussing my dog s cancer Because cancer is so hilarious Never in my life have I been so disgusted by a clinic and insulted and I assured her I was doing no such thing nor would I EVER laugh about cancer as I do not find anything funny about it She then proceeded to threaten me and stated she would send me to collections Well- we were still in the middle of the appointment so in no way was I delinquent It was an absurd baseless statement made to a never delinquent client as I ve always paid every vet bill for every pet ever Then the vet was unable to tell me what the x-rays showed so we waited for nothing only to be further insulted by the office manager for not seeing a cancer specialist We were in the appointment still waiting on the prognosis and to possibly be referred to a dog oncologist This insult came after the veterinarian herself told us to come back this was one week after our first appt to do x-rays and blood work to get answers about surgery options I was simply following the vet s instructions So given that I am paying on this date and paid in full the week prior there was NO basis for threats or insults I would not laugh at anyone having cancer certainly not my beloved dog These people are vile I chose them originally because they have Saturday hours and only after this horrible experience do I now see other terrible reviews from patients and former staff Please STAY AWAY from Banfield unless you wish to pay to be insulted

1/5 Published Dec 28 , 2023

"I have no idea where to begin with this "

I have no idea where to begin with this nightmare other than to say RUN DON T WALK away from Banfield if you love your pet Your pet will get zero medical attention but yet you will wait 90 minutes and never lay eyes on a veterinarian and that s only one example of the nightmare If you even try to contact or write an email no one will ever get back to you

1/5 Published Dec 28 , 2023

"Every single time I call to make an "

Every single time I call to make an appointment nobody ever answers the phone I ve transferred my other dog to a different practice for this reason I m about ready to transfer my other dog out too They need more competent CSR help

1/5 Published Dec 28 , 2023

"BANFIELD PET HOSPITAL ALMOST KILLED MY DOG "

BEWARE OF BANFIELD PET HOSPITALS NATIONWIDE IN THE USA TRULY A NIGHTMARE EXPERIENCE I feel compelled to share my harrowing experience with Banfield Pet Hospital int eh hopes of preventing other pet owners from going through the same TRAUMATIC ordeal My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should i say lack of including lack of proper care My nightmare began when i took my pet to Banfield for a routine dental cleaning his first one and most likely last one No dental issues just a routine cleaning Little did i know that this seemingly simple procedure would turn into a life threatening situation My dog was overdosed with excessive anesthesia as prescribed by their protocols which lead to complications after and a prolonged recovery process of 3 days He almost didn t make it What shocked me even more was the hospital and corporate blatant disregard for my pet s well being It became so evident that their protocols were driven by FINANCIAL GAIN rather than the health and safety of the animals in their care It is DISHEARTENING to witness a facility like this prioritize PROFIT over the LIVES OF INNOCENT PETS Despite my attempts to seek resolution and accountability from Banfield CORPORATE team and office i have been met with silence and indifference for days The lack of communication and empathy from their end only ads insult to injury and it is clear that they DO NOT VALUE THEIR CUSTOMERS or the WELL BEING of THE ANIMALS entrusted to their care Yesterday i finally got a call from chief vet for Banfield stating they have made a mistake and are aware of bad reputation bad reviews issues with customer service and are working on it and will try to resolve this situation Furthermore my experience is not an isolated incident COUNTLESS NEGATIVE reviews form MANY other pet owners echo my sentiments highlighting a pattern of subpar practices and service that are questionable at Banfield NATIONWIDE IT IS ALARMING TO SEE SO MANY PET OWNERS SHARE SIMILAR STORIES OF MISTREATMENT NEGLIGENCE AND UNETHICAL AND UNPROFESSIONAL SERVICE ONLY CONCERNED FOR THEIR OWN PROFITS AND MORE I implore ALL PET OWNERS to THINK TWICE before entrusting their furry companions to ANY BANFIELD PET HOSPITAL The risks and potential hard OUTWEIGH ANY CONVENIENCE or COST SAVINGS they may offer with their insurance plans OUR PET S SAFETY AND WELL BEING SHOULD ALWAYS BE THE TOP PRIORITY AND IT IS CRUCIAL TO CHOOSE A FACILITY THAT UPHOLDS THOSE VALUES WHICH BANFIELD PET HOSPITALS DO NOT In conclusion my experience has been nothing short of a NIGHTMARE I urge you to consider alternative options and do your research on any of their facilities before making a decision Your pet s health and happiness are to precious to be compromised by a HOSPITAL THAT PRIORITIZES PROFIT OVER THE PET S WELL BEING

1/5 Published Dec 28 , 2023

"Banfield misdiagnosed my dog"

Banfield misdiagnosed my dog telling me she needed knee surgery to the cost of over 6000 They also said she had severe arthritis and spinal damage My dog was 2 years old I took her back to the original vet - drive from Florida back to Georgia and was told she was misdiagnosed I even thought and spoke to Banfield about putting her to sleep I had signed up for their optimum wellness care and still was charged Emergency visit rates and higher than normal rates I ve asked to be let out if the contract- spoken with the store the vet billing and written to corporate Even though I ve already paid a lot they won t release me from my contract now they are threatening collections Don t take your pet to Banfield

1/5 Published Dec 28 , 2023

"Great staff bad health plan"

Great staff I have been paying for my Wellness plan for 10 years they have taken care of Maintenance 5 years ago he hurt his back was all covered by plan This month torn ACL cost 617 for Visit XRAY and meds local hospital charged me 250 for same minus meds What have I been paying for plus when I tried to cancel they want me to pay till march this is just crazy to me AVOID wellness plan

1/5 Published Dec 28 , 2023

"Money hungry"

This is a review after several years of terrible service at Banfield From 2009-2023 You might wonder why we stayed with Banfield if we ve had such bad experiences but due to traveling and not having any other options with another chain we stayed with Banfield They have always been about business and very salesy rather than actually caring about the animals I feel like it s important to note that I m generally an agreeable person and I ve never written a bad review before My dog Roo recently passed away We spent 8k on top of the monthly payments to try to get him the help he needed We ve given them 10k for pet insurance throughout the years I ve had experiences where they did blood testing and told me his liver enzyme counts were too high and pushing medicine on us Then finding out 2 weeks later that they compared his enzyme count to a puppy rather than an adult dog and he shouldn t have been taking the medicine to begin with They pushed the Pro-Heart 6 heart worm vaccine without looking at his history which lead to a life threatening reaction They tried to tell me it wasn t due to the vaccine so they charged me 1 000 s to take a skin biopsy resulting in no answers and Roo having to heal from the stitching Generally when we went for a check-up services not covered in our plan were constantly pushed on me and if I turned down services it was met with pretty unpleasant responses I never knew when Roo truly needed something which is the last thing a vet should make an owner feel We ve taken Roo to several Banfields across the state of Ohio and PA and the experiences were about the same in terms of a very salesy mentality I ve agreed to procedures and medicines that I m not even certain he needed Fast forward to today I tried to cancel his plan after 14 years I spoke to about 8 different people from the call center No one really caring that my pet passed away just concerned about me paying insurance through April of 2024 even though Roo passed in November 2023 Each person became aggressive and wouldn t back down to me continuing to pay them I ve never dealt with such a heartless and money hungry company I will never take another pet to a Banfield and I will forever recommend to everyone I know to never send their animals there

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