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Petsbest

3.6 /5 - based on 140 reviews

www.petsbest.com

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5 stars
14%
4 stars
14%
3 stars
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2 stars
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1 stars
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Pets Best Pet Insurance | Pet Health Insurance for Dogs & Cats

Pets Best offers pet insurance plans for dogs and cats covering up to 90% of your unexpected veterinary costs with no annual or lifetime payout limits and flexible coverage options. Start your free quote today.

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petsbest.com

4/5 Published Dec 25 , 2023

"So far I m pleased w Pets Best Ins"

So far I m pleased w Pets Best Ins The woman I spoke w in Customer Service I didn t get her name was very nice very helpful Unfortunately my wonderful cat Little Kitty got sick died Pets Best paid all her bills The reason I gave them 4 stars not 5 is because they took forever to reimburse me

4/5 Published Dec 25 , 2023

"Great Coverage"

In the past I have been so grateful for Pets Best Insurance However recently there must have been staffing changes because 2 of my 3 claims were not processed correctly While I do understand mistakes happen the daily phone calls and stress I had to endure in an attempt to get resolution was significant When a claim is completed incorrectly neither the customer nor the customer service representatives can speak to those completing or reviewing claims I m thankful for good insurance coverage but I have to say there could be improvements made in completing claims accurately and providing timely customer resolution

4/5 Published Dec 25 , 2023

"Satisfied overall some improvement opportunities"

Overall we have been very happy with pets best and our insurance policy The website is easy to use and claims are easy to submit Anytime I have had to call the support has been friendly and helpful The areas for improvement are the claim processing time It almost always takes longer than the initial quote even when they have everything from the vet We did have to do a little back and forth on one recent claim due to them not reaching out to our vet for the records they needed and not communicating with us about issues Eventually it got fixed and the person on the phone was helpful in figuring out all out

4/5 Published Dec 25 , 2023

"I think the company did well"

I think the company did well but when it came time to help my old buddy over the rainbow bridge the insurance only covers the euthanasia and not the cremation or burial That makes no sense to me What am I supposed to do with my dog otherwise It s like saying that you will pay to cut the dog open for surgery and not sew him back up again Otherwise they do pretty well

4/5 Published Dec 25 , 2023

"Good insurance but sometimes frustrating"

Submitting claims is fairly easy but sometimes am unsure if things would be wellness or regular It has been taking a while lately to get claims processed which is frustrating to say the least especially when rates go up Also its frustrating that we brought my pup in for vaccines that were expiring soon but happened to be a week or so before the full year so couldn t claim it I understand that s how insurance works but still just a frustration

4/5 Published Dec 25 , 2023

"Great site one change request"

Everything about using pets best has been great ease of initially putting claims in and reimbursement Only one thing would be useful is to put the sign up date for each pet under their picture profile so you don t have to search through document list to find it or call customer service

4/5 Published Dec 25 , 2023

"I appreciate that my recent claim was "

I appreciate that my recent claim was processed so quickly and appropriately Thank you

4/5 Published Dec 25 , 2023

"Easy and helpful"

It s easy to upload a claim and though it takes awhile for the reimbursement at times It s a great insurance and I am glad I have it since recent one of my dogs got diagnosed with diabetes It s helps having help pay the funds for all his vet bills

4/5 Published Dec 25 , 2023

"Slow processing but otherwise good"

Overall I am happy with the decisions made on my claims I ve also had a good experience with customer service agents However I do find that PetsBest takes a really long time to process claims much longer than any of the other three pet insurance companies I have had If things could be sped up so decisions are made within 1-2 weeks versus 3 that would be much more reasonable

4/5 Published Dec 25 , 2023

"Trustworthy but not Speedy Any Longer"

They have most generally covered all of my claims even when many of those were expensive and I can t fault them on that I rest assured that they will uphold the terms of their contract honorably They are however MUCH SLOWER in doing so now than they were 5 years ago Where claims were once processed in 5-10 days customers now generally wait more than 5 weeks to get refunded for the money they paid the vet During a recession when budgets are tight that extra time could cost a pet its life if bills come in one after the other and a pet is ill Five years ago when that happened Pets Best was able to expedite bill processing in such an emergency situation but it would seem that this is just no longer an option for them and that is sad

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