Deferit is a bill budgeting and payment platform designed to help users manage their finances by paying bills upfront or in four interest-free installments. With over 550,000 users and $400 million in bills paid, Deferit has garnered significant attention for its no-interest, no-late-fee model. But what do real users say about their experiences?
In this article, we dive into Deferit reviews from trusted platforms like Trustpilot, ProductReview.com.au, and Glassdoor to provide a balanced.
Deferit has been gaining popularity as a bill budgeting and payment tool that promises to help users avoid late fees and manage their finances more effectively. But how does it actually perform in real-world use? In this comprehensive Deferit review, we analyze user feedback from platforms like Trustpilot, ProductReview, and Glassdoor, and offer an expert take on its pros, cons, and whether it’s worth your trust.
What is Deferit
Deferit is a Buy Now, Pay Later (BNPL) service focused on bill payments. Users can upload a bill (e.g., utilities, car insurance, or phone bills), and Deferit pays it upfront, allowing repayment in four biweekly installments for a flat subscription fee. The platform emphasizes flexibility, no interest, and credit-building opportunities, making it a popular choice for individuals managing tight budgets. But does it live up to its promises? Let’s explore user feedback.
Deferit Reviews: What Users Are Saying
Positive Feedback
Many users praise Deferit for its ease of use and financial flexibility. Here’s what stands out:
-
Lifesaver for Budgeting: Single parents and individuals on fixed incomes frequently highlight Deferit’s ability to ease financial stress. One Trustpilot reviewer noted, “As a recently divorced single mother of three, this app has been a lifesaver when it comes to being able to pay my XCEL and internet bill in full and on time each month”.
-
Responsive Customer Service: Users often commend Deferit’s customer support. A review on ProductReview.com.au stated, “The help desk operator (Neha) was extremely helpful and knowledgeable and had a very pleasant manner”. Another user mentioned quick resolution of payment issues, with funds refunded promptly after an error.
-
No Interest or Late Fees: The absence of interest and late fees is a major draw. A user on Trustpilot shared, “In less than 5 minutes, my bill was paid on time and I could breathe again. No credit check, no interest, and no judgment”.
-
Credit Building: Some users appreciate Deferit’s feature of reporting bill payments to credit bureaus, helping improve credit scores. A reviewer on Trustpilot said, “It has also helped my credit score and I have been increased amount”.
Statistics: Deferit has a 4.4/5 rating on ProductReview.com.au based on 249 reviews, a 4-star rating on Trustpilot from 59 reviews, and a 4.5/5 employee rating on Glassdoor from 15 reviews.
Common Criticisms
While many reviews are positive, some users have reported challenges:
-
Misleading Pay-in-4 Requirements: Several users were frustrated by Deferit’s requirement to make multiple full bill payments before unlocking the pay-in-4 feature. A ProductReview.com.au user complained, “Not once does it say on their front page that you have to make 4 full payments first. Pretty misleading”.
-
Unexpected Full Payments: Some users experienced Deferit withdrawing the full bill amount instead of splitting it into installments. One reviewer noted, “I selected to pay my bill in 4 payments twice only to have the full amount withdrawn from my nominated bank account”.
-
Customer Service Issues: A few users reported slow or automated responses. A Trustpilot reviewer mentioned, “I have been trying to get someone to email me back for the last 48 hours and have only received an automated response”.
-
Hard Credit Checks: Some users were surprised by hard credit checks, which can impact credit scores for up to 5 years. A ProductReview.com.au reviewer cautioned, “They do a hard credit check which stays on your file for 5 years”.
Employee Perspectives
Glassdoor reviews provide insight into Deferit as a workplace. Employees rate it 4.5/5, with 92% recommending it to a friend. Pros include a positive company culture, opportunities for growth, and a “small startup” energy despite its growth. One employee noted, “Everyone is open to ideas, and even the C-level team are very accessible”. However, some mentioned challenges with remote work and keeping up with rapid company growth.
Deferit’s Features and Benefits
Based on user reviews and official sources, Deferit offers:
-
Flexible Payments: Pay bills upfront or in four installments with no interest or late fees.
-
Credit Building: Payments can be reported to credit bureaus, potentially boosting credit scores.
-
Wide Compatibility: Supports various bill types (e.g., utilities, insurance) and payment methods (ACH, check, credit card).
-
Mobile App: Available on Android and iOS for easy bill uploads and management.
-
Customer Support: Offers phone and online support, with many users praising quick responses.
Pricing: Starts at $14.99/month, with a $5 account-keeping fee for active bills in some regions.
How Deferit Compares to Alternatives
Compared to other BNPL tools like Paythen or i2c, Deferit stands out for its focus on bill payments rather than retail purchases. However, competitors may offer lower fees or more transparent terms. For example, some users on SoftwareSuggest wished for higher spending limits or lower membership fees.
Is Deferit Right for You
Deferit is ideal for:
-
Individuals needing short-term financial relief for bill payments.
-
Those looking to build credit through regular bill payments.
-
Users who value interest-free, flexible payment plans.
However, it may not suit:
-
Those who can pay bills in full without third-party fees.
-
Users concerned about hard credit checks or unclear terms.
Tips for Using Deferit Effectively
-
Read Terms Carefully: Ensure you understand the pay-in-4 eligibility requirements to avoid unexpected full payments.
-
Contact Support Early: If issues arise, reach out via email ([email protected]) or phone for prompt assistance.
-
Monitor Payments: Double-check bill amounts and payment schedules to avoid errors.
-
Leverage Credit Building: Opt-in for credit bureau reporting to improve your credit score.
Conclusion
Deferit reviews paint a picture of a valuable service for those needing help managing bills, with strong praise for its ease of use, responsive customer service, and credit-building potential. However, some users highlight issues with transparency and unexpected payments, suggesting caution. With a 4.4/5 rating on ProductReview.com.au and a 4-star Trustpilot score, Deferit is a solid option for budget-conscious individuals, but reading the fine print is key.
Sources:
-
Trustpilot: deferit.com and deferit.com.au reviews
-
ProductReview.com.au: Deferit reviews
-
Glassdoor: Deferit employee reviews
-
SoftwareSuggest: Deferit features and pricing
Disclaimer: This article is based on user reviews and publicly available information as of July 29, 2025. Always verify terms and conditions directly with Deferit before signing up.
Also Read