If you're in the market for affordable, lightweight luggage that promises durability and style, IT Luggage often comes up in discussions. Founded in 1985, this UK-based brand focuses on innovative designs with over 150 new ranges released annually, emphasizing value without compromising on features like spinner wheels and expandable compartments. But does it live up to the hype? In this comprehensive IT Luggage review, we'll dive into real user experiences, expert opinions, pros, cons, and key factors to consider before buying. We've aggregated insights from thousands of reviews across platforms like Trustpilot, Reddit, Walmart, ProductReview.com.au, and travel blogs to give you a balanced view.
Whether you're a frequent flyer seeking carry-on options or a budget-conscious traveler eyeing a full set, these IT Luggage reviews highlight what makes the brand stand out—and where it falls short.
Overview of IT Luggage: What Sets It Apart
IT Luggage specializes in both hard-shell and soft-side suitcases, known for their lightweight construction (often under 5 lbs for carry-ons) and features like 10-year warranties, TSA locks, and expandable designs. Popular collections include the World's Lightest, The Lite, and Oasis series, available in sizes from cabin carry-ons to extra-large checked bags. Prices typically range from $50 for smaller pieces to $300 for sets, making it accessible for casual travelers.
From expert sources like Good Housekeeping's luggage tests (which evaluate durability, maneuverability, and packing capacity), brands like IT Luggage are often compared to value options such as American Tourister. While not always topping premium lists alongside Samsonite or Away, IT Luggage earns praise for affordability and ease of use in real-world scenarios.
Pros of IT Luggage: What Users Love
Based on over 5,000 aggregated reviews from sites like Trustpilot (4.3/5 stars) and Walmart (4.2/5 stars), here's what stands out positively:
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Lightweight Design: Many reviewers highlight the "World's Lightest" line, with carry-ons weighing as little as 4 lbs. A Reddit user noted, "It's lightweight and can compare to much more expensive brands," ideal for avoiding airline fees.
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Excellent Maneuverability: The 360-degree spinner wheels and telescopic handles receive high marks for smooth rolling. Walmart reviewers called the Oasis 21" Carry-On "easy to maneuver" and "perfect for airports."
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Spacious and Expandable: Users appreciate the 25% expansion feature, allowing extra packing room. One Trustpilot review raved, "Roomy and a lovely design—excellent quality."
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Affordable Value: At under $150 for many pieces, it's a budget win. A travel blog like Luxury Check-In praised the 21" Hardside Spinner for looking "like a more expensive bag" while being durable on trips.
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Responsive Customer Service: Positive stories abound on ProductReview.com.au and Trustpilot, where users like one who said, "Brett from warranty was really helpful," got quick replacements for damaged wheels—even outside warranty terms.
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Stylish Options: Available in trendy colors and patterns, reviewers on AstridTravel.com loved the white sets for their chic appeal during international travel.
Cons of IT Luggage: Common Complaints
Not all IT Luggage reviews are glowing. Negative feedback, especially on Reddit's r/BuyItForLife and ProductReview.com.au (3.9/5 stars), points to durability issues for heavy use:
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Durability Concerns: Several users reported broken wheels, zippers, or handles after minimal trips. A Reddit commenter shared, "The wheel broke after one trip," while another on ProductReview.com.au called the warranty "a joke" due to exclusions for wear and tear.
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Warranty Limitations: The 10-year guarantee is often criticized for requiring proof of purchase and excluding airline damage. One reviewer noted, "They blamed baggage handlers—not covered."
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Material Quality: Soft-side bags may fray, and hard-shells scuff easily. A Walmart review mentioned, "The zipper doesn't glide well," and Reddit threads warn it's "not BIFL (Buy It For Life)" for frequent travelers.
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Limited Pockets and Organization: Some models lack internal compartments. Luxury Check-In's review of the 21" Hardside noted, "No pockets—use packing cubes."
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Customer Service Inconsistencies: While many praise it, others on Trustpilot and ProductReview.com.au reported delays or unhelpful responses, like "Emails bounced back" or "Blocked IP addresses."
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Size Misrepresentations: A few complaints on Reddit about measurements including wheels, leading to airline fit issues.
Specific Product Reviews: Top IT Luggage Models
1. World's Lightest Softside Carry-On Spinner
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Price: Around $119
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Average Rating: 4.2/5 (from Walmart and Trustpilot)
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Key Feedback: Praised for flat interior maximizing space and durable fabric. Cons: Handle sticks occasionally. A blog reviewer on AstridTravel.com said it survived a 50-day world trip with minor scratches.
2. Oasis 21" Hardside Carry-On
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Price: About $50–$70
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Average Rating: 4.2/5 (Walmart)
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Key Feedback: "Sturdy and lightweight," per users, with smooth wheels. Drawbacks: Limited pockets and potential zipper issues. One reviewer called it "elegant and classy."
3. 3-Piece Luggage Sets
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Price: $129–$250
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Average Rating: 4.0/5 (Reddit and blogs)
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Key Feedback: Great for value, but not for heavy-duty use. Reddit users recommend for occasional travel: "6 years of use for a cheap suitcase is decent."
For comparisons, IT Luggage stacks up against American Tourister for budget options but lags behind Samsonite in long-term durability, per Good Housekeeping tests.
Who Should Buy IT Luggage?
From our analysis of IT Luggage reviews, this brand is ideal for:
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Budget travelers or infrequent flyers who prioritize lightness and affordability.
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Those needing expandable, stylish carry-ons for short trips.
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Shoppers okay with potential warranty hurdles, as service can be hit-or-miss.
If you're a heavy traveler, consider premium brands like Samsonite (top-rated for durability) or Away (sleek and scuff-resistant), as suggested in Good Housekeeping's 2025 best luggage roundup.
Final Verdict: Is IT Luggage Worth It?
Overall, IT Luggage reviews paint a picture of a solid value brand with lightweight, user-friendly designs that shine for casual use. With an average rating of 4.0–4.3 across platforms, it's a smart pick if you're not rough on your bags. However, for rigorous travel, durability concerns might steer you elsewhere. Always check airline size restrictions and keep receipts for warranties.
If you've used IT Luggage, share your experience in the comments! For more travel gear insights, explore reviews on Trustpilot or Reddit. This article is based on aggregated user data as of September 2025—always verify current prices and specs.
Disclaimer: Opinions are summarized from public reviews; individual experiences vary. We recommend purchasing from reputable retailers like Walmart or the official IT Luggage site for authenticity.
Sources
Trustpilot IT Luggage Reviews - Aggregated user reviews and ratings for IT Luggage, providing insights into customer service and product quality.
Good Housekeeping Best Luggage Brands - Expert evaluations of luggage brands, including comparisons relevant to IT Luggage's market position.
Reddit r/BuyItForLife IT Luggage Thread - Community-driven feedback on IT Luggage durability and warranty experiences.
Luxury Check-In IT Luggage Review - Detailed review of IT Luggage's World's Lightest and Hardside Carry-On models, focusing on real-world testing.
IT Luggage Official Customer Reviews - Direct customer testimonials hosted on the brand’s official U.S. website.
Walmart IT Luggage Oasis 21" Hardside Reviews - User reviews specific to the Oasis 21" Hardside Carry-On, highlighting design and functionality.
ProductReview.com.au IT Luggage Reviews - Australian user reviews detailing product quality and customer service experiences.
Reviews.co.uk IT Luggage Company Reviews - Additional user reviews focusing on recent purchases and delivery feedback.
Walmart IT Luggage Oasis 27" Spinner Reviews - Customer reviews for the larger Oasis 27" Upright Spinner, emphasizing capacity and durability.
AstridTravel IT Luggage Set Review - A travel blogger’s review of a 3-piece IT Luggage set used on a 50-day global trip, offering practical insights.
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