If you're searching for EZContacts reviews, you're likely weighing whether this online eyewear retailer is the right choice for your next pair of glasses, sunglasses, or contact lenses. With over 19 years in business, EZContacts.com specializes in affordable designer brands like Gucci, Ray-Ban, and Prada, promising authentic products at up to 50% below retail prices. As an established player in the optical goods market, the company emphasizes direct manufacturer relationships, bulk purchasing, and an online-only model to keep costs low. But like any e-commerce site, customer experiences vary. In this comprehensive roundup, we'll dive into real user feedback from trusted review platforms, highlighting pros, cons, and legitimacy concerns to help you decide.
Company Overview
Founded in 2005 and based in Brooklyn, New York, EZContacts.com operates as a limited liability company (LLC) focused on retail optical goods. They offer a massive inventory of over 250,000 items, including prescription glasses, non-prescription sunglasses, and contact lenses from more than 300 brands. Key perks include free U.S. shipping (5-7 days via USPS), a 105% price match guarantee, and a 30-day return policy for most items—though contact lenses must be unopened. The site also features tools like virtual try-ons and a loyalty program (EZ Points) for future discounts. While the company claims over 450,000 third-party reviews with strong average ratings, independent sources reveal a more nuanced picture.
Overall Ratings Across Review Platforms
EZContacts garners a mix of praise for value and criticism for service, with ratings fluctuating by site. Here's a breakdown based on recent data:
These scores reflect a company that's popular for budget shoppers but challenged by operational hiccups, especially in 2024-2025 reviews.
Pros of Shopping at EZContacts
Many customers rave about the savings and simplicity, making it a go-to for everyday eyewear needs. Based on aggregated feedback:
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Unbeatable Prices and Deals: Users frequently highlight deals like 35% off local prices or bulk contact lens subscriptions saving 10%. One reviewer noted, "The price was amazing—35% lower than local eyewear company."
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Wide Selection of Authentic Brands: Over 50,000 designer items, with many verifying authenticity via brand stores or optometrists (e.g., Ray-Bans matching Sunglass Hut quality). Positive Reddit users confirmed Prada and Oakley items arrived in original packaging.
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Easy Ordering and Fast Shipping for Stock Items: Simple website with reordering options; many receive frames in 3-5 days. "Easy and quick—price was the best online, no hidden fees," shared a Trustpilot user.
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Helpful Perks Like Free Shipping and Returns: No minimum for U.S. delivery, plus a hassle-free 30-day policy for exchanges. Some got quick refunds or upgrades after issues.
Cons and Common Complaints
Not all experiences are smooth—service and logistics issues crop up often, leading to frustration.
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Shipping Delays and Backorders: Orders marked "in stock" can take 2-6 weeks or more, with poor tracking updates. BBB logs 146 complaints in the last year, mostly on delivery. A Sitejabber reviewer waited nearly two months.
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Customer Service Challenges: Busy phone lines, delayed emails, and generic responses are frequent gripes. Reddit threads echo this: "They won't email me back or answer the phone."
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Promo Code and Refund Hurdles: Codes like "FREEEXPEDITE" often fail, leading to unexpected fees; returns require printing labels, sometimes costing more than the item.
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Occasional Quality or Authenticity Doubts: Some report defective prescriptions or suspect fakes (e.g., missing engravings), though many verify as real.
Is EZContacts Legit?
Yes, EZContacts is a legitimate business with a physical address in Brooklyn and partnerships with major brands, but it's not without risks. It's not BBB-accredited, and complaints suggest operational strains like supply chain delays. Reddit discussions are split: Some hail it as a "Luxottica reseller" for authentic deals, while others call it a "scam" due to non-delivery. For peace of mind, stick to in-stock items, use secure payments like PayPal, and check recent reviews before ordering.
Final Thoughts on EZContacts Reviews
EZContacts reviews paint a picture of a value-driven retailer that's ideal for savvy shoppers seeking designer eyewear on a budget, but it may frustrate those needing quick turnaround or robust support. With strong ratings on high-volume sites like Trustpilot (4.0/5 from 42K+ reviews) and common praises for affordability, it's worth considering if you're patient. However, the volume of delay complaints (e.g., 319 BBB cases) signals caution—opt for alternatives like 1-800 Contacts if reliability is key. Always verify your prescription and track your order closely.
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