When it comes to shipping a vehicle across the country, choosing a reliable auto transport company is critical. RoadRunner Auto Transport is a well-known name in the industry, offering nationwide door-to-door car shipping services. But how does it stack up in terms of customer satisfaction, pricing, and reliability? In this article, we dive into RoadRunner Auto Transport reviews from multiple platforms to provide a balanced, trustworthy overview of the company’s performance.
Overview of RoadRunner Auto Transport
RoadRunner Auto Transport, based in Bethpage, New York, has been in business since 2012 and operates as a car shipping broker. They connect customers with a network of vetted carriers to transport vehicles across all 50 states, including Alaska, Hawaii, Puerto Rico, and select Caribbean locations. Key features include:
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Door-to-door shipping: Convenient pickup and delivery at your specified locations.
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24/7 tracking: Real-time updates on your vehicle’s status (though some customers report issues with tracking reliability).
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No upfront deposit: Payment is typically collected only after a carrier is assigned.
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Variety of vehicles: From sedans and SUVs to classic cars, motorcycles, and heavy equipment.
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Insurance coverage: All shipments are insured, with options for additional coverage.
With a TrustScore of 4.5 out of 5 on Trustpilot based on over 2,000 reviews, RoadRunner has a strong reputation, but not all feedback is glowing. Let’s explore what customers are saying across various platforms.
Positive RoadRunner Auto Transport Reviews
Many customers praise RoadRunner for its efficiency, professionalism, and competitive pricing. Here’s a breakdown of the positive feedback:
1. Efficient and Timely Delivery
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On Trustpilot, reviewers frequently highlight RoadRunner’s reliable delivery service. For example, a customer on August 5, 2025, noted, “Very timely pickup and delivery, excellent communication by driver, and very professional in loading and unloading of your vehicles” .
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A ConsumerAffairs review from Scottsdale, AZ, stated, “Within minutes of finding Road Runner, I already had my appointment. A day later they picked up the car, the next day it was delivered all without missing a beat” .
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On Sitejabber, a reviewer from California shared, “They picked up my car in Scottsdale and delivered it to Illinois in 3 days. No issues with delivery. Met the promised time frame” .
2. Professional Drivers and Excellent Communication
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Customers often commend the professionalism of RoadRunner’s drivers. A Trustpilot review from August 1, 2025, stated, “Great communication & price! Roadrunner & Diesel Auto Express were fast, professional and my car arrived on time and safely” .
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Another reviewer on Yelp mentioned, “The driver was on time & very courteous” .
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The Holmes Family from Providence, RI, shared on RoadRunner’s website, “Vlad the driver treated [our car] with care when loading her on and off the enclosed truck, as if it was his own” .
3. Competitive Pricing
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Many customers find RoadRunner’s pricing fair and transparent. A ConsumerAffairs review noted, “Positive reviewers frequently described the price as affordable, sometimes even the least-expensive option of multiple auto transporters they compared” .
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A Sitejabber review from August 1, 2025, echoed this sentiment: “Good communications with Roadrunner and the transport provider from the initial estimate to final delivery. Seems like a fair value for cross country transport” .
4. Ease of Booking and Flexibility
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Customers appreciate the seamless booking process. A Trustpilot review from August 26, 2025, said, “The process was easy, and we were able to get the vehicle picked up two days earlier which was extremely helpful” .
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RoadRunner’s ability to accommodate schedule changes was highlighted by the Holmes Family, who rescheduled their delivery with no issues .
Negative RoadRunner Auto Transport Reviews
While RoadRunner has many satisfied customers, some reviews highlight issues with communication, delays, and pricing discrepancies. Here’s a look at the challenges reported:
1. Poor Communication and Tracking Issues
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A recurring complaint is the lack of reliable tracking and communication. A Reddit post from April 4, 2024, detailed a frustrating experience: “Poor communication, poor customer service, delays they don’t inform you of, NO TRACKING (even though they said that was one of the features)” .
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On Sitejabber, a reviewer from Texas on June 25, 2025, complained, “Their ‘tracking’ is a joke. No online support or email. Only phone numbers; all of which will take 20+ mins to get an answer” .
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A ConsumerAffairs review mentioned, “Some said their drivers were difficult or impossible to reach by phone, leaving them in the dark about their delivery timeline” .
2. Delays in Pickup and Delivery
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Delays are a common grievance. A Sitejabber review from June 25, 2025, described a pickup scheduled for Tuesday that was repeatedly delayed, causing the customer to lose a day of pay .
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A BBB review from Gail A. stated, “I recently paid for roadrunner to ship my jeep… four times they canceled, but continued to increase the price every time I called” .
3. Pricing Discrepancies
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Some customers report being charged more than the initial quote. A ConsumerAffairs review from August 20, 2025, noted, “I was quoted a price of $799 and when Roadrunner called with a driver the price went up to $1050. That was very upsetting!” .
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A Sitejabber review from March 31, 2025, complained, “They switch the price of the service all the time… all the time charge me 300 dollars more” .
4. Customer Service Issues
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Negative reviews often cite unresponsive customer service. A Reddit commenter (JudgeMeOinternet) described a “bait and switch” experience where the price doubled, and RoadRunner was unresponsive after long hold times .
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A BBB review from Officer M. stated, “Abhorred by the level of professionalism of their employees… miss-leading information, up to calling back and mocking a potential client is unacceptable” .
5. Serious Allegations
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Some reviews raise serious concerns. A Trustpilot review from August 19, 2025, claimed, “My Porsche was delivered to the WRONG address and handed over to a random stranger… RoadRunner took zero responsibility” .
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Another Trustpilot review from October 11, 2025, alleged that requesting a quote led to their information being shared, resulting in harassment from multiple businesses . RoadRunner clarified that this occurs only when quotes are requested through third-party sites, not their official website.
RoadRunner Auto Transport’s Response to Criticism
RoadRunner demonstrates a commitment to addressing negative feedback, responding to 100% of negative reviews on Trustpilot within 24 hours. For example, in response to the Porsche delivery issue, they provided detailed documentation to clarify the situation . However, some customers remain dissatisfied, citing a lack of accountability or resolution for issues like delays or pricing disputes.
How RoadRunner Compares to Competitors
According to industry analyses, RoadRunner ranks among the top car shipping companies but isn’t at the top of the list. For example:
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TLI Magazine lists RoadRunner among notable auto transport providers but ranks competitors like Montway Auto Transport and Navi Auto Transport higher for nationwide coverage and tracking reliability .
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Cars.com highlights RoadRunner’s door-to-door service and 24/7 tracking but notes that competitors like Sherpa Auto Transport offer better price transparency .
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Automoblog praises RoadRunner’s customer service but advises caution due to inconsistent tracking and communication issues reported by some customers .
Tips for Using RoadRunner Auto Transport
Based on RoadRunner Auto Transport reviews, here are some tips to ensure a smooth experience:
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Request Quotes Directly: Use RoadRunner’s official website to avoid third-party sites that may share your information.
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Clarify Pricing: Confirm whether your quote is locked in or an estimate to avoid unexpected price increases.
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Stay Proactive: Regularly contact RoadRunner for updates, as tracking and communication may not always be reliable.
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Inspect Your Vehicle: Conduct a thorough inspection with the driver at pickup and delivery to document any pre-existing or new damage.
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Consider Alternatives: If tracking or communication is a priority, explore competitors like Navi Auto Transport for real-time updates or Sherpa Auto Transport for price transparency.
Conclusion: Is RoadRunner Auto Transport Right for You
RoadRunner Auto Transport reviews paint a mixed but largely positive picture. With a 4.5 TrustScore on Trustpilot and thousands of 5-star reviews, many customers appreciate RoadRunner’s efficient delivery, professional drivers, and competitive pricing. However, issues like communication lapses, delays, and pricing discrepancies highlight areas for improvement. If you value door-to-door convenience and are willing to stay proactive with communication, RoadRunner could be a solid choice. However, those prioritizing flawless tracking or guaranteed pricing may want to compare options.
For more information or to get a quote, visit RoadRunner’s official website or contact their team at (888) 777-2123 . Always research and compare multiple providers to find the best fit for your auto transport needs.
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