116117 Reviews

Sadly but truly Kongo level

The lady on the line screamt to me did not want to tell me her name and hanged up on me after being extremely disrespectful and rude

unprofessional and ridiculous

tells an Israeli who lived before at Ramat Gan and near of Sheba Medical Centre

Frustrating

unprofessional and ridiculous Don t call them

Another useless public service in Germany

It s really sad that the representatives of this hot line can hang up without any excuses as they don t understand English i have strong toothache and I need help but they decided that i don t need anything and she didn t understand me what should I do

I live in germany and i Need a

I called them and surprisingly the person who took the phone told me they will send a doctor to my home Doctor have never come to my house i called them again then another person answered and she told I am not in system and for my pain I have to go to emergency to some hospital then I said your colleague told me he will send me a doctor then she realised I am Registered in the system for a doctor visit She then said I have to wait for another hour but still the doctor never came In between i have called them multiple times sometimes they just cut the phone or just promise me doctor will come soon Apparently this service is just a joke Another useless service in Germany running on public money Still waiting for the doctor

TERRIBLE RUDE CONSULTANTS

I live in germany and i Need a certificate for work but i dont speak germany cuz im here from 2 weeks and no doctors avaible I called them and they put down when i ask if they speak english i am a patient Who Need support you cant put down the Phone call Thats so bad to do Is this what german offer

Phone number only has service in German

I called to 116117 because I had a terrible allergic reaction and it was dangerous to my life I needed consultation - if I should call an emergency or doctor And my German is not very good I asked the lady if she speaks English and asked her to redirect me to Munich consultants but I was absolutely shocked when she started screaming at me NUR DEUTSCH She didn t listen at all only screamed NUR DEUTCSH Then she just put the phone down And this situation repeated several times I WAS ABSOLUTELY SHOCKED She even didn t try to be polite She could say at least Leider kann ich English nicht sprechen konnen Sie bitte Deutsch sprechen or at least nur Deutsch BITTE But she didn t say anything like this I live and work in Germany using Blue Card as a highly qualified specialist and I have a good medical insurance I can not explain all the details in German because I only have A2 level now So if my German is not good SHOULD I DIE There are many tourists usually in Germany now it s football EURO cup - there are a lot of people in Germany from other countries who may not speak German but still may need a medical assistance SHOULD THEY ALL DIE BECAUSE OF SUCH CONSULTANTS I WAS ABSOLUTELY SHOCKED and I m not sure if what this lady does is even legal Please pay attention to this incident

Terrible customer service

Terrible customer service

This service is unacceptable

I experienced a frustrating 30-minute wait with the same grating music track on a constant 5-second loop When I finally reached someone they were incredibly rude and abruptly ended the call upon realizing I don t speak German well It s clear TK has no interest in addressing feedback and simply repeats according to the law it is what it is This level of service is disappointing and unprofessional