123wonen Reviews

Were not able to help with renting at

Were not able to help with renting at apartment even though I have provided money and guarantor

Disappointing services

We have contacted 123wonen in order to receive their private services We are in a desperate situation and we thought they were going to save us Thus when we got a response from them they out-right refused to help us with the expat services they offer They gave us no clear reason why we were refused they did not ask us to send them proof of income and ignored our requests for an appointment Nothing on their brochure is true moreover they were also rude to us when responding by email Later on we decided to call in hopes that someone else would answer and help us but upon mentioning the first person s name we were refused again Please do not trust them with the services they provide you would probably just loose your money for nothing

A horrible experience

I recently rented out my apartment through 123wonen nl expecting a professional and efficient service Unfortunately the reality was far from that Below I outline in detail why I cannot recommend this service Communication IssuesThe issues began with serious communication problems Not only was the company difficult to reach but my tenants also complained about being unable to get in touch for queries or issues This led to unnecessary stress and frustration for all parties involved Errors and InaccuraciesThroughout the rental period there were constant mistakes that I had to correct myself This ranged from contractual errors to incorrect invoicing and misinformation given to both myself and the tenants It was a continuous drain on my time and energy that could have been better spent elsewhere End-of-Tenancy Inspection DebacleThe final straw was the end-of-tenancy inspection Numerous defects were overlooked which eventually led to a conflict with the outgoing tenant This could have easily been avoided had there been more meticulous attention to detail Handling and ProfessionalismThe most disappointing aspect was their lack of professionalism when terminating our partnership Rather than appreciating constructive feedback I received a petty and unprofessional email stating they no longer wished to work with us This was the final nail in the coffin proving this company lacks the professionalism and customer service one would expect ConclusionAfter this disheartening experience I cannot recommend 123wonen nl If you re in search of a reliable and professional rental service I strongly advise looking elsewhere

If it would be possable I would rate as minus 5

If it would be possable I would rate as minus 5 Never met before so rude aggressive unprofessional staff Never go there

Already rented properties are

Already rented properties are advertised Why not update They don t respond to the message They are unreliable Big disappointment I don t recommend it

Vieze spelletjes met waarborgsom

Jammer dat een makelaar die over het algemeen niet slecht is vergeleken met de lelijke jungle van makelaars in Amsterdam zich met zulke zielige trucs bemoeit Ik heb iets meer dan 1 jaar door hen gehuurd 123Wonen trad op als beheerder voor mijn contract Het appartement waarin geen onderhoud was ooit gedaan en tijdens mijn huurperiode ook niet werd gedaan werd volledig vies aan mij opgeleverd wat ook werd bevestigd in hun leveringsrapport Bij het uitchecken heb ik het huis helemaal schoon opgeleverd met uitzondering van de douche waar wat vochtplekken zaten gemakkelijk te verwijderen met schimmelschuim in 5-10 minuten Dat alles schoon was weird in het check-out rapport vermeld Over het algemeen werd het huis aan de verhuurder geleverd schoner dan wat ik kreeg Eerst probeerden ze de termijn van 14 dagen voor het terugbetalen van de borg uit te stellen waarbij ze een niet-bestaande voorwaarde claimden waardoor de eigenaar 4 weken tijd had om te verrekenen Bij het terugbetalen van de borg hielden ze 145 20 in voor een veronderstelde schoonmaakservice van 4 UUR D gerechtvaardigd door een Excel factuur Dat was duidelijk oneerlijk en ongegrond maar ze hielden vol dat het huis erg vies was en wilden heel graag 145 euro van mij beroven Typische Amsterdamse zielige bedelaars Nadat ik duidelijk maakte dat ik mijn jurist erbij zou betrekken om mijn rechten te beschermen stemden ze ermee in om mij het bedrag dat ze probeerden vast te houden zonder enige reden terug te betalen wat bevestigt dat ze ongelijk hadden Huur hier niet---It s a shame that an agency that is generally not bad compared to the ugly jungle of agencies in Amsterdam is involved in such pathetic tricks I rented for a bit more than 1 year with them 123Wonen acted as managers for my contract The apartment in which zero maintenance had been done and was done during my tenancy was delivered to me completely dirt which was also confirmed in their check-in report Upon check-out I delivered the house completely clean with the exception of the shower where there was some humidity spots easily removable with mold foam in 5-10 minutes That everything was clean was reported in the check-out report Overall the house was delivered cleaner to them than what was delivered to me When returning the deposit they withheld 145 20 for supposed 4 HOURS D cleaning service justified by an Excel invoice Also they tried to delay the term of 14 days to return the deposit claiming a non-existing rule of 4 weeks for the owner to do compensations That was clearly unfair and without basis but they insisted that the house was very dirty and really wanted to rob 145 Euros from me Typical Amsterdam cheap beggars After threatening to involve my jurist to have my rights protected they agreed to pay me back the amount they were trying to hold for no reason which confirms that they were wrong Don t rent here

Unfair practices with 123wonen

I rented an apartment from this agency for 2 years When I checked in the owner left the apartment in a filthy condition without cleaning anything A representative from the real estate agency took pictures of the problems such as the unusable oven and stains on the bed headboard I have all these pictures To clean the house on the first day I hired a professional cleaner even though it was not my responsibility When I checked out I cleaned the house because I had heard they might try to deduct from my deposit Despite my efforts I received an email claiming that the stains on the bed headboard and the unusable oven were caused by me although I had provided evidence to the contrary They still haven t returned my deposit citing the owner s decision I don t understand why they are playing this game or who benefits from it the real estate agency the owner or both

They don t give the deposit back

They take advantage of expat s lack of legal knowledge They put a minimum term in our short-term rental contract which is void by the law And now they are charging us one month of rent for cancellation and don t give the deposit back Even though cancellation is explicitly mentioned as tenants legal right for short-term contracts Dutch civil law explicitly mentions that overruling in favor of the landlord is void They put illegal terms in contracts in favor of their client to use your lack of legal knowledge They are forcing me to accept this 1-month charge and keep insisting that I have accepted it Why should I accept to pay 2200 Euros for my legal right I asked my lawyer to sue them to receive my money back and hold them responsible for the legal expenses and interest but you be aware of your rights and avoid trusting them They even haven t refunded the part that they agreed to after 28 days of leaving the house If they don t pay me the full amount within the next 14 days I will take them to court and will tell this story in the expat groups so that everyone would be aware of their horrible service

You are going to have a very hard time

You are going to have a very hard time if you try to get your safety deposit back They will try to find excuses to not return your money even if you leave the apartment in even better condition than you had found it I know that they are going to comment on this review trying to claim the opposite but they scam non-Dutch people Be aware