1800baskets Reviews

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A 1 star is too much

A 1 star is too much Ordered 2 boxes in a 30 day period and neither one got delivered Save yourself the hassle buy the item anywhere else and deliver it yourself Horrible

We ordered a Sympathy Basket for a

We ordered a Sympathy Basket for a professional colleague who lost his mom We paid 141 including shipping The basket that arrived looked nothing like the basket pictured online The quality and presentation deserve negative stars We were very embarrassed as an organization I called Harry and David s customer service number as we ordered through their website and all email confirmations were sent to us by them It took them 40 minutes to determine that we had to call 1 800 Gift Baskets with our concerns I just got off the phone with 1 800 Gift Basket and there isn t a dose of Xanax high enough or a bottle of vodka large enough to recalibrate my nerves It was a 20 minute circular conversation that involved me repeatedly explaining the issue as the rep responded offering different discount amounts they would offer us on a future order to express their apologies to us It was absurd Do NOT order from them This isn t the first time we ve had issues We ordered a 1800 Flowers arrangement last year to be sent in sympathy to another colleague and it looked like a bouquet of weeds

Worst Experience Ever

I paid 80 to send my friend a basket as she was battling COVID and felt isolated When I ordered it didn t tell me that the basket would arrive almost six days later That wasn t disclosed until later that evening I attempted to cancel THE SAME DAY but the website had a glitch The glitch wasn t fixed until after 12 00 AM which meant I couldn t cancel it I reached out via chat and email and the customer service was just horrible They told me they couldn t cancel even though it was their system issue and the basket hadn t even shipped yet I continued emailing and they just stopped responding By the time the basket arrived my friend already tested negative and was already on the mend A waste of money and energy I genuinely would have ordered something completely different had they accommodated my request to cancel an item that they couldn t deliver within a day or two WHICH IS WHAT MOST SICK PEOPLE NEED Don t waste your time if you value your money

Will never order from them again

I purchased an order from them for 29 99 and my hubbys card was charged 106 90 and they kept saying on their end the charge was 55 00 with delivery included and her english was horrible we kept going back and forth over the discrepancy and I asked if my husbands card would be refunded and she kept going back to ON OUR END IT IS ONLY 55 00 so I got pissed off and hung up

Mother s Day Gift Incorrect

Mother s Day gift incorrect Ordered a Mother s Day gift for my MIL She received it and there was a name missing I distinctly remember seeing the name on the preview I contacted 1-800-Baskets and was told I would have to order it again I was told that I needed to contact them again when the correct order was received I contacted them and was told to call the Personalization Mall I did but was told that since they didn t receive the payment they couldn t refund it I would have to contact 1-800-Baskets again I did and all I get is the runaround Call this number and it is the same number No remedy I sight The last of the conversation stated they it would be reviewed so that they can better their customer service I will NOT be ordering from them ever again

Stupid people work here

The most stupidest people on the planet earth A woman calls tells me they can t read the delivery address they keyed printed off asks me to provide the address to be found Then asks me if they can change the delivery date you do not have a choice so why ask then they ask if Friday the next day they can deliver is okay Dope No just hold it till next year or Valentines crap is delivered that s why you bumped my barivement gift to the side What a crock of crap Florist deliveries yielded more than any other package What type of company needs your permission to make the delivery on the next time and your left out in the cold Do not use this company What a crock of horse poop

Hate i had to choose one star

Hate i had to choose one star this business deserve 0 stars Very disappointed Ordered Valentines Day order two items Paid for shipping to ensure it would be delivered on time However it wasn t was told one package would be delivered by February 21 2023 Placed the order on February 9th to ensure it would be delivered on time One item from the order was delivered the day before the delivery date so that ruined the surprise So i called customer service and had to changr the deliverydate as they wanted to ship it a day no one would be at the business Very Very disappointed First and last time ordering from this site

I have given one star

I have given one star Only because i have to We received a sympathy basket My daughter s job sent it Beautiful packaging but horrible fruit They were bruised with holes it them Do not order from them Especially if it is to go to someone you care about

I am LIVID

I am LIVID My friends and I purchased a sympathy basket for another friend whose parent passed I specified a specific date for delivery and that was NEVER communicated to fedex I have called customer service repeatedly and I have reps on the line who either can t communicate effectively or are sitting there and are giggling on the other end of the line When I ask for a supervisor they tell me none are available They tell me that they have miraculously gotten through to fedex inside of 5 minutes while I have been stuck on a Neverending automated loop Then they tell me that the basket is going to sit on a truck for 3 days but not be delivered EXCUSE ME THERE S FOOD IN THE BASKET I would have given ZERO stars to this company if I could

received a gift basket of poor

received a gift basket of poor quality stale product called to let them know The person was going to send a replacement but the system would not let her so she processed a refund to the buyer Makes no sense refund to the buyer and the recipient is out of luck Lesson learned do not sent out gifts from this company