23andme Reviews

Terrible graphics

Terrible graphics in the family tree - virtually unreadable DNA estimates are ok but not as accurate as Ancestry com or Myheritage which match my extensive family tree going back 400 years I was looking for further confirmation on one or two branches so tried 23andme Completely useless They didn t pick up my first cousin who is a member of this site and I had to add her manually You also can t upload a previously constructed tree - so have to add people one by one - so time consuming Also very fiddly because of the poor design My advice Don t bother with this site and use one of the others

Bought the middle product for around

Bought the middle product for around 120 Sample kit arrived and I felt quit excited Followed the instructions which were quite straightforward and put the kit into the postbox 2 hours before collection in Edinburgh It took 8 days to reach Bedford England Then the following day it was handed to FedEx Another day later it arrived in Indianapolis USA with insufficient description where it was impounded by US Customs 10 days later it is still there This is a biological sample Totally incompetent Just an update to say it finally reached the lab in Los Angeles on the 14th of July Customer services ignored all my complaints which is what prompted me to write the review here that and the fact that there Google reviews are being managed by a 3rd party company

Having the exact same issue as the

Having the exact same issue as the other reviewers My parcel has now been in US customers for more than 2 weeks and there is no update on it Do NOT waste your money on this

Terrible customer service

Terrible customer service sample wasn t able to be delivered and they refused to help me stick with ancestry

don t waste you money and time

don t waste you money and time Very disappointed in the whole experience Think they just want your dna possibly for other purposes

Don t bother

If you want to know how well any company is go to the end and work back The end is usually something s gone wrong so start by trying to contact them Well let me save you the time DON T bother because you will not get a reply My kit never arrived and I m trying to get a 182 refund

DIRE customer service

DIRE customer service They ve completely ignored my repeated requests to STOP all processing of my sample following the recent data breaches Refund being sought AVOID AVOID AVOID

The rating should be minus 100 SCAMMERS

The rating should be minus 100 I did a DNA test and 23 me have now lost the results but they dont care You would have thought that they would offer a new one Their customer service is completely useless and hides behind excuses They are no better than scammers

23and Me dont care about customers or

23and Me dont care about customers or your data Don t buy from them