247homeprotect Reviews

Avoid for boiler cover

Avoid this company for boiler cover We took out cover a couple of years ago all covered annual service included etc etc 12 month contract which after the 12 months we never received any documentation renewal letters post or emails so figured it was just a rolling contract as they continued to bill us We had 1 service completed by a subcontracted company from the other end of the country which was a bit odd Last year we contacted them asking for another boiler service to be told this was not included in the plan the entire reason we had cover with them and we would have to pay another 50 So we switched to a local company and once they had completely set up our account we contacted 24 7 in January and told them to cancel our account with them They decided to just continue billing us and not bother cancelling it taking another 40 over 2 months So I cancelled my direct debit and the next day they phoned my wife and told her we had to pay 30 to cancel as we were outside our 14 day period cooling off period of our current 12 month contract - that they had never informed us we were in After informing them of this they replied saying they had sent my wife emails they never and that she had read them how she read emails that were never sent to us remains a mystery Absolute scam