24genetics Reviews

Very poor service

Very poor service I paid 280 for a dna genetic test and after nearly 3 weeks my sample was returned with no explanation as to why they had returned my sample back from spain without any results the envelope was not even opened I called 3 times and was told to email with my concerns i then emailed but had no response so as it currently stands I am 280Down with no test results and no way of contacting anybody to find a solution and when I do call the people at the other end have very little English so it end s with please email of which they then ignore you

This experience has been a disaster

This experience has been a disaster from start to finish First the testing kit took weeks to arrive then after paying 12 for tracked postage to return the completed kit to the company for testing it was somehow posted back through my own front door three weeks later Impossible to get any communication from the company No phone service and customer service email address given seems to serve no purpose whatsoever After everything will need to go through my bank in an attempt to get a refund SCAM DO NOTPURCHASE

Don t take the microbiota test

I didn t receive the microbiota test results after 6 months and they didn t reply to my last mail I just received an automatic email that the test is done by an external partner and it takes longer after 6 months it s not even relevant Don t waste your money on it

Waste of money

To be honest this was a complete waste of money The customer service was a disaster and the results never came The company is a bit of a scam It advertises falsely and I highly recommend you get you testing elsewhere

Deceptive Delays and Poor Communication - Considering Legal Action Against 24Genetics

Many people here have faced similar delays and issues with 24Genetics I too have received repeated emails with the same excuses which seem to be a stalling tactic This lack of communication and failure to deliver on promised services suggests something is wrong I m considering filing a class action lawsuit against them to hold them accountable If you ve experienced similar issues please join me Together we can push for fair treatment and a resolution for all customers Let s make our voices heard

Absolutely horrible experience

Absolutely horrible experience I ve sent my samples and they haven t been picked up and sent back to me Lame and irresponsible Please do not buy their kits You ll regret it

I had a recent 24 Genetics update re

I had a recent 24 Genetics update re Ancestry on a test I did 3 years ago This time I felt my original Ancestry test results were more accurate as the recent update is quite a but different this time I feel

Very complete results

According to 23andMe my main region is Moscow Oblast while 24Genetics correctly identified Warsaw Poland Not everything is perfect but they seem to be the most accurate on regional level and compare your DNA to 1000 regional populations