2nd2nonedrivingschool Reviews

It took only 2 weeks to get my first

It took only 2 weeks to get my first driving lesson despite 6 month waits elsewhere My instructor was amazing and helped support me throughout my lessons A big thank you to him for all his help Would absolutely recommend using

I have had two male driving instructors

I have had two male driving instructors with second2none and they were both brilliant and respectful Lessons were always professional and their main aim is that the students have fun and are comfortable

Disappointing

I want to start this review by saying my driving instructors themselves were fabulous and great in lessons definitely worth the money I paid However the driving school themselves are disappointing to say the least I waited 6 months to finally get lessons which for the first few months went smoothly However my first driving instructor out of the blue advised he could no longer teach me and the driving school would be in touch to arrange another instructor A week went by and heard nothing I called them to ask what was going on they said that they knew nothing about this and would contact the instructor to find out and get back to me Two weeks go by radio silence I struggle with phone calls especially when it comes to confrontation so my mum began chasing them on my behalf It took about 5 6 weeks in all for them to find a new instructor and get this all sorted bearing in mind they already had quite a lot of money from me and I was a current student this wasn t acceptable I got my new instructor at the end of last year and the first month month and a half was good no real issues The instructor advised me that some weekends he couldn t do but he could do most weekends which was fine December came and there were a few weekends we couldn t do due to commitments again fine as there was communication Come start of January I messaged the instructor to find out when I would have a lesson No response until 2 3 weeks later when I would have a lesson Start of February I message the instructor to ask when my next lesson would be no response Chased a few days later with a text with a response that advised that they could not do lessons for a few weeks At this point I was quite upset as I was getting it in the neck from my mum and honestly due to all of the issues it did affect my mental health and made me not want to drive after spending well over 2k on lessons After the last message my mum has been chasing 2nd2none over the phone they say they will do something and come back they never do They never call you back despite you spending money with them To top this off they tell my mum that my second driving instructor doesn t do weekends which we were never told even when they told us they had found a new driving instructor I am based in Dorchester and the instructor in Weymouth apparently they have plenty of instructors in Dorchester so why could they not pair me with a Dorchester based instructor Another thing I find interesting is that they are not on Trustpilot and there is only 1 review on Google Reviews Most companies are on these sites I have given 2nd2none the benefit of the doubt however they have not given me a 2nd2none experience My experience with them has been poor stressful and disappointing You are supposed to be providing customers a service so they can get on the road however you were not efficient in communicating or resolving issues I felt like I didn t matter and that you only cared about taking my money I have also had to cancel multiple driving tests due to this I hope this review is helpful to people and whilst I am sure there are people out there that have had a great experience with this school sadly I have not I would not recommend 2nd2none to anyone

Impossible to contact this company

Impossible to contact this company I have just spent 55 minutes holding on to speak to an advisor Even when I get to the front of the queue after ages it puts you back to the end of the queue Their head office number puts you back into the same queue My partner has just returned from a driving lesson in tears Her instructor used extremey inappropriate language and lack of patience which destroyed her confidence certainly not the standard of instructor that I would expect Be careful if you use this company as I have now read a very similar reviewYour response is not at all helpful I emailed my complaint as you requested but have never received a reply I emailed you again in response to your reply but again I have Ot received a reply It would appear tgat you are calling my partner a liar which indeed she is not We were told in our initial phone conversation that tgere was camera footage of the lesson that you would review Was this done If so a d tgere was a voice recording this would prove my partner s experience with your instructor She was extremely upset by his comments and innuendos and used the eye drops bas an excuse to hide her embarrassment Please note that we do not intend to let this matter drop You have my partner s email address and phone number but you have never contacted her This is unacceptable and your lack of response has only added to our frustration You have still not responded to the fact that I have now emailed you twice as you requested but have at no time received s reply why are you ignoring this

Avoid this company

Avoid this company Professional level zero Firstly online price different like they really charged Secondly instructor take a photo many times cancel appointments and once I cancel two days before he text me that I m losing my hours because of short notice What a joke company

Good company but poor instructor

I ve read a mixture of reviews with the lower rated ones referring to the company itself being the problem I found it to be the opposite with my experience My driving instructor Laura who to begin with made everything sound brilliant and very appealing However quickly realised I was wasting my time and money- I would be paying for 2 hour lessons but only be driving for 1 hour max as she would take roughly an hour to drive me to a different town for the lesson which made absolutely no sense when as a beginner there was a quiet safe driving area 5 minutes down the road With other students I know she would take them to the closer town so she clearly thought I was an easy target to take money from as I am a nervous person who hates confrontation Not only this she would be carrying out personal tasks during my driving lesson time and discussing previous students which is incredibly unprofessional Also asking for money months in advance moving my lessons on the app without consulting me first became another problem The only positive I found was that her teaching skills when I had the chance to drive were great so there was no issue with that just everything else surrounding the lessons When deciding to cancel with her it took me a month and contacting the company directly to eventually get MOST of my money back The owners of the company however were very cooperative listened to the issues I had and dealt with them quickly without them I wouldn t of gotten my money back so I would give 5 to them personally It s a shame that a few instructors seem to be letting the company down as I ve heard brilliant things about some of their other instructors so wish I d done more research into who I chose to go with first Considering how long she s been with the company I expected an awful lot better

Really disappointing experience

Really disappointing experience The company hire people who are incompetent of being a driving instructor My partner went with Laura who was demanding almost 1000 before she d even had 2 lessons The instructor would show up eating on lessons cancelled a couple of times for ridiculous reasons and overall my partner was messed around My partner had expressed she was a nervous driver and very quiet so Laura obviously found her an easy target to take advantage of Could go into further detail about certain things but feel it s unfair to post all of it publicly as its not the whole company just one instructor The company helped get most of the refund back

Poor Customer Service

Perhaps they were having an off day or were overworked but the customer service over whatsapp was fairly useless Getting information from them was like getting blood from a stone I ve never seen someone try so hard not to take my money Overworked Lack of training Lazy Seems clear to me it s not a scam just poorly run Too many red flags I ll be taking my business elsewhere

Absolutely disgusting and poor

Absolutely disgusting and poor instructor Name is Laura i spent nearly 2 years in lessons just taking my money booking tests then saying I wasn t ready ended up cancelling my tests 4 in total kept cancelling lessons at the last minute kept arriving late very unprofessional talking about other pupils just a money taker that takes advantage of vulnerable people with no confidence Even 1 star is one star too many for this instructor luckily I managed to get the rest of my money back i paid upfront for the lessons I didn t end up having Though I had to mention courts to get my money back I 100 recommend staying away from this instructor