360dialog Reviews

I wish there is zero stars

I wish there is zero stars they deducted 18 payments wrongly and its not the first time

Worst experience ever

WTF this is by far the worst service provider we have ever worked with This borders on fraud Call center in Poland no fixed contact person communication in English different skills German would be more customer-friendly for a German company a ticket system that you never get an answer to emails are always answered by different people who have no idea there are no reasonable reports e g on a monthly basis only completely useless daily Excel tables and these only on multiple requests and for which company they should be - I have received reports from two companies with which we have nothing to do sic - so much for data protection - who probably all got our data Changes are a pain in the ass and clearly illustrate that this company has no idea who we are and what we do When asked someone else always answers there is no phone number to quickly explain something within 3 minutes instead 1 sentence mails are sent back and forth Just fubar

Extremely frustrating customer service

You never get response with emergencies They cut your service instantly when you have a payment issue The moment and invoice is created if they can t charge your card system shuts down causing extreme repercussions for your business Lets say this is understandable but when you pay to get the service up again you have to reach contact for them to manually open the service which takes ages since they have no emergency line Extremely frustrating

An issue

Best in measuring WhatsApp performance and great customer support

This is by far the best BSP on the

Great customer support Thank you for your service

Excellent support and for helping me

Great support Fastest first response time of all WhatsApp BSPs on the market 30 mins with 3 levels of support

Stable service

I had an issue with onboarding a number - reached out to the support and received a response quite fast They helped me and the number was connected in several minutes Good service

Definitely the best BSP on the market

This is by far the best BSP on the market The support team is amazing and will support you with many issues that other BSPs will not I strongly recommend 360dialog if you have the required developer resources to configure everything but in case you don t there are many ready out of the box solutions that are provided by their partners

Software Development Manager

Excellent support and for helping me resolve the problems