


Performance Messaging by 360Dialog Transform WhatsApp into a High-Performance Marketing Channel
Based on authentic user experiences
Harrisson Cruz
6731 reviews
N/A
7 months ago
Horrible customer support unreliable service
customer service responds with half-sentence e-mails If your invoice is not paid 1 day after they issue it they delete your number take your money and don t provide the service I have never seen technical customer service first respond with something went wrong then we deleted your number then we may refund if necessary Please avoid if you are looking for a reliable provider
WAforAll
6731 reviews
N/A
7 months ago
I wish there is zero stars
I wish there is zero stars they deducted 18 payments wrongly and its not the first time
Matjas Bowlak
6731 reviews
N/A
7 months ago
Worst experience ever
WTF this is by far the worst service provider we have ever worked with This borders on fraud Call center in Poland no fixed contact person communication in English different skills German would be more customer-friendly for a German company a ticket system that you never get an answer to emails are always answered by different people who have no idea there are no reasonable reports e g on a monthly basis only completely useless daily Excel tables and these only on multiple requests and for which company they should be - I have received reports from two companies with which we have nothing to do sic - so much for data protection - who probably all got our data Changes are a pain in the ass and clearly illustrate that this company has no idea who we are and what we do When asked someone else always answers there is no phone number to quickly explain something within 3 minutes instead 1 sentence mails are sent back and forth Just fubar
Walter Valentini
6731 reviews
N/A
7 months ago
Extremely frustrating customer service
You never get response with emergencies They cut your service instantly when you have a payment issue The moment and invoice is created if they can t charge your card system shuts down causing extreme repercussions for your business Lets say this is understandable but when you pay to get the service up again you have to reach contact for them to manually open the service which takes ages since they have no emergency line Extremely frustrating
Pavel
6731 reviews
N/A
7 months ago
An issue
Best in measuring WhatsApp performance and great customer support
Sengul Ar c
6731 reviews
N/A
7 months ago
This is by far the best BSP on the
Great customer support Thank you for your service
M Kemal Gokcay
6731 reviews
N/A
7 months ago
Excellent support and for helping me
Great support Fastest first response time of all WhatsApp BSPs on the market 30 mins with 3 levels of support
Paulo
6731 reviews
N/A
7 months ago
Stable service
I had an issue with onboarding a number - reached out to the support and received a response quite fast They helped me and the number was connected in several minutes Good service
Harrisson Cruz
6731 reviews
N/A
7 months ago
Definitely the best BSP on the market
This is by far the best BSP on the market The support team is amazing and will support you with many issues that other BSPs will not I strongly recommend 360dialog if you have the required developer resources to configure everything but in case you don t there are many ready out of the box solutions that are provided by their partners
Clinton van Huyssteen
6731 reviews
N/A
7 months ago
Software Development Manager
Excellent support and for helping me resolve the problems