4411 Reviews

Worst customer service ever

Reached out to their customer service because I was charged for a parking session that was not initiated by me I had a rental car and had set on the app for the licence plate of that car to be removed automatically after a couple of days which was not done Understandably concerned and frustrated I immediately contacted 4411 s customer service for help in resolving this issue Not only did they fail to assist me with a legitimate issue but they also displayed a shocking level of indifference and apathy towards their customers Little did I know that reaching out to their customer service would be an exercise in futility The representatives I encountered seemed utterly disinterested in my problem and were shockingly unhelpful They demonstrated a complete lack of empathy and a total disregard for resolving my problem Instead of offering a solution or even a hint of sympathy they coldly brushed me off leaving me to deal with the unjust charges on my own What truly astounds me is the sheer audacity of a company that claims to offer a service but fails so spectacularly at basic customer support It is evident that 4411 prioritizes profits over customer satisfaction as they demonstrated zero willingness to rectify a situation that was clearly caused by their flawed system I implore anyone considering using 4411 in Belgium to think twice before entrusting them with your business The complete lack of accountability empathy and assistance is a glaring red flag that should deter anyone from engaging with this company Save yourself the stress frustration and financial loss by avoiding 4411 at all costs There are plenty of other reputable options available that actually value their customers and strive for a satisfactory customer experience Moving to Seety

Do not use this app

Do not use this app It charges when you have not parked and refuses to compensate or own up to its mistakes

There is no possibility to set a timer

There is no possibility to set a timer For example to parked for an hour Other apps do have this possibility yellow brick Got charged for a full day parking

Horrible service and non-existing

Horrible service and non-existing responsiveness The 4411 meter is still running for six days despite contacting and informing them More busy than usual I can imagine if your technology and reactivity fail

I was charged for another car

I was charged for a car that I rented months ago and for which I deleted the plate from the app directly after renting it I used the option in the app to add a plate for a temporary time which clearly does not work because I was charged long after that I was charged for this other car several times even though this plate had been removed from my user so it s a clear bug in the app and not a mistake on the user end I called customer service to explain twice first time was a more than a month ago and to this day I have not been paid back and now I m not even able to use the app This seems to be a bug that happened to several users and I cannot understand that they haven t fixed it yet Avoid at all cost

4411 Bugs and Poor Customer Service

The customer service provided by 4411 is extremely poor and their app is filled with numerous bugs As a result of these app errors leading to disconnections from the parking service I ve received two fines from the Brussels Police Additionally they have billed me for 8 hours of parking despite my providing evidence to the contrary They continue to insist that their database is correct I am lying I have been proactively contacting you because I find this unfair that I am charged for a service which I haven t used Why would I spend so much time in writing mails and contacting you when I know I have been charged wrongly This experience with your service has left me profoundly disappointed forced me to encourage my entire family to transition to a different parking app It s disgraceful how 4411 deceive and show a lack of empathy towards their clients Shame on you 4411

The worst parking app ever

The worst parking app ever They overcharge and send threatening mails and texts I was threatened with legal action for a late payment of 6 85 despite having paid The payment system is not in sync with the mail and text reminders

Parking fine in spite of 4411

I parked at Waagnatie parking in Antwerp I opened 4411 to pay and got a message that the camera had registered my entry Which made me believe everything was fine When I left I got same message I assumed parking was OK To my surprise I got a 44 fine a couple of weeks later It should be more clear from the message when opening 4411 that this parking area is not covered by 4411 and one should go and pay separately for the parking