Based on authentic user experiences
Stuart Wintle
6731 reviews
N/A
8 months ago
Disgusting customer service
Disgusting customer service Ordered 12th November giving plenty of time for it to be delivered from Germany to UK before Christmas Email received same day saying dispatched but no tracking number No replies to messages on Instagram tiktok or email asking when I can expect to receive order - but they are frequently posting new videos and pictures Have now received another automated email saying it is dispatched - not holding my breath and not impressed that they charge 15 for postage and don t bother to send or reply to customers Shocking UPDATE - the tracking number is just because they have notified DHL electronically - the parcel has not been collected is not ready for delivery and still not sent Great Christmas present
Jake Brammall
6731 reviews
N/A
8 months ago
Ordered in start of December no replies
Ordered in start of December no replies no contact no delivery info no hope the CEO has set the address of 45keys on order as asterweg 35 polheim germany Legal action may be required soon
Matt Brook
6731 reviews
N/A
8 months ago
They don t deliver
Daughter ordered something from their site It never arrivedThey never responded to emailThey don t pick up the phoneYou can t request a refund
Eadaoin Collins
6731 reviews
N/A
8 months ago
Still awaiting order 5 weeks later
Like many others I ordered mid November for delivery in time for Christmas The order has not even been dispatched and the company refuses to respond to emails I have since had to purchase alternative Christmas gifts I have tried to cancel my order but as the company did not respond I will have to complete this with my credit card company
Lara Baroni
6731 reviews
N/A
8 months ago
My order is not arrived i have been
My order is not arrived i have been waiting for 1 month and it seems i am not the only one who as this problem the castomers service doesn t work and i want my money back
Roberta
6731 reviews
N/A
8 months ago
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM I have not received my parcel 3 weeks after ordering and I get no reply at all from the customer center
Corrine
6731 reviews
N/A
8 months ago
My son ordered a sweatshirt on PayPal
My son ordered a sweatshirt on PayPal almost 2 weeks ago and I realized he input our shipping address incorrectly I also didn t receive a conformation number or email I then proceeded to contact them on the company website many times and have yet to receive a response Poor customer service I would really just like to clarify shipping
Rory O Sullivan
6731 reviews
N/A
8 months ago
45 Keys - Gone Dark
It seems I am not the only customer with issues Product ordered on September 10th paid no delivery no response from customer service via Email their site or Instagram AVOID
Mr Philip Pugh
6731 reviews
N/A
8 months ago
Poor Customer Service
I ordered a tracksuit for my grandson on 11th November order 8579 I received an acknowledgment but then nothing As it s a birthday present I sent two polite emails asking for updates but received no replies When Amazon and other companies provide such a good service 45KEYS stick out for poor service I m just hoping I will hear something soon
maran salami
6731 reviews
N/A
8 months ago
I bought a hoodie and some pants from
I bought a hoodie and some pants from 45keys and they didn t put my phone number on the order the shipping company couldn t contact me and the order was sent back I paid for the order online the order is almost 2 months old and I didn t receive any response from them Maybe they will see this and contact me