4pawsboutiquespa Reviews

I am absolutely disappointed with the

I am absolutely disappointed with the attitude of two different ladies today I called up seeing if it was possible to have the groomer come either earlier or later as I have a funeral to be present tomorrow The First Lady on the phone was rude when I had explained to her the time I was booked and I needed to ensure that punctuality was being meet for tomorrow because my first session that my cat had her hair cut the lady was late the lady on the phone then rudely and raised her voice by explained to me that there is no fix time and that in that hour I was to be home waiting for my cat and I was not allowed to leave the premises I explained that was okay and I agreed to the conditions I then get a call from one of the managers a lady being rudely and very aggressive on the telephone explaining that if I am not home which I said I would be that they would throw my cat on the road I was only asking when I called to see if I could had move the appointment either earlier or later I then agreed to the terms on the phone However the two ladies became aggressive on the phone raised their voice at me and threatens to put my cat on the road if I attempt to leave in that hour a lot which I had confirmed that I would be home This is not a professional business to speak very aggressive to clients and threaten their pet I will be taking further measures on how I was treated on the telephone

Dreadful mobile grooming service

We were extremely disappointed upset by the severe nature of the look our cat came back with when we used the mobile spa service in August I specifically asked that his coat be trimmed and cleaned and that I did not want a bald cat Unfortunately a bald cat is what we got styled in what can only be described as a poor attempt to resemble a lion He also did not appear to have been cleaned Our cat was a beautiful long haired Persian who had rolled in some foul smelling dirt and had some knots which required removing by a professional He is an elderly cat who has lost muscle mass and weight because of his age and arthritis He is not a show cat to be styled with a certain look as the groomer saw fit 5 weeks on and though his coat is slowly growing back the tail fur is not It simply looks hideous and he does not resemble the cat we have known for the past 12 years I politely expressed our dissatisfaction and received a reply in defence of the groomer claiming it was for his welfare However it feels more like the groomer accidentally trimmed too close to the skin then had to do the whole body to compensate We would not recommend

Very unhappy with the way my dog was

Very unhappy with the way my dog was cut He looks like he has had chunks taken of his fur in places Charged me 54 for a tiny dog and did not provide a good service Called to explain and was offered for the lady to come back but declined as she had already messed up his cut Will no be using or recommending this service

If you re a responsible pet owner avoid at all costs

We arranged to have our two Maine Coons groomed today by 4Paws as one had bad matting around his tail and back legs and one had some smaller knots in his mane that just needed clipping One cat has come back with an absolutely butchered cut the second has come back with a small shaven patch 5x5cm on his back and his belly 3x3cm where the groomer has attempted to shave him before stopping as he was too stressed although apparently they still managed to film him rather than come and get me like I had asked them to do I was charged 145 for this service The complete lack of care shown to these two cats is absolutely disgraceful and the attitude shown by one of the ladies working in the office was also disgusting I imagine given the responses to other negative reviews that 4 Paws will have their own narrative but all I can say is if you are a responsible pet owner and care for your animals please do not leave them in the care of this company for ANY length of time

Awful and unprofessional

Awful experience from start to finish 4 Paws arrived and took my cat into their van Only 20 minutes later they claimed that my cat was aggressive stressed and they were not able to groom her I was surprised my cat has never exhibited any aggressive tendencies or behavioural problems 4 Paws have not provided me with any proof that my cat was aggressive or stressed other than their word They do not let you enter their vans to witness the groom You are not allowed to calm your pet yourself or suggest any strategies that might help The groomer claimed that the only way that anyone would be able to groom my cat was if she was sedated by the vet Before the groomer left I asked about the price of the groom To my shock they told me that my cat that they d deemed too aggressive and stressed would incur a flat fee of between 50 and 60 The groomer was unable to tell me the exact cost of the groom and said that they would send the bill to the office I was not happy with being charged for a cat that was - according only to 4 Paws - not able to be groomed As with any service I expect to be given a bill invoice or breakdown of costs before being charged I immediately phoned the 4 Paws office and told them that I did not authorise them to take any money out of my bank account until I had received a bill and knew exactly what I was being charged The woman on the phone informed me that they didn t know the costs yet as they hadn t had the report from the groomer and that she would ring me back Half an hour later she phoned me back and told me the bill which included a 60 charge for my cat that they could not groom I told her that I was not happy to be charged this the cat in question had never been aggressive I had not been allowed to witness any of the groom that lasted only 20 minutes and I reiterated for the second time that they were not authorised to take any funds out of my bank account It was at this point that the lady on the phone told me that they had already taken the money This was despite me telling them twice in two separate phone calls that they did not have my permission I have never dealt with a company that takes money from your bank account after you have clearly told them that you do not authorise it It only got worse from there The owner Jacky is extremely unprofessional She was not apologetic nor was she interested in any of my complaints or concerns She did not answer any of my questions All she did was continually copy and paste 4 Paws T Cs and repeatedly told me that it is 4 Paws policy to charge if your cat is too aggressive or stressed At one point she replied to my email in capital letters and red writing After lots of frustrating back and forth emails it became apparent that 4 Paws have two different sets of T Cs They had sent both to me in error One set contained the clause about being charged even if your cat becomes too stressed or aggressive The second set of T Cs had no such clause When I pointed this out Jacky finally had to admit that 4 Paws had sent me the wrong T Cs by mistake but even then she wasn t forthcoming with an apology or refund In any case without actually being allowed to confirm that my cat wasn t able to be groomed or shown any proof I would not have been happy with this charge You can see evidence of this unprofessionalism yourself in Jacky s responses to other negative reviews Less than a week later I contacted a different cat specific groomer I took my cat that 4 Paws had claimed was aggressive and would need sedation She was able to be successfully groomed I am very glad that I did not believe 4 Paws otherwise my cat would have been cruelly and unnecessarily sedated I do not believe that 4 Paws groomers have the expertise or training to groom cats Once 4 Paws has your bank details it seems that they feel they have the freedom to treat you and your pet however appallingly that they see fit as well as take money from your bank account even if you withdraw permission Avoid at all costs

Absolutely appalling service Avoid at all costs if you love your pet

4paws have a total disregard for professionalism and customer communication One of the worst companies I ve ever used in Brighton Before taking my cat I expressly said I did not want him shaved I d read their t and cs and I d asked questions done my homework I told the groomer I understood matts could be a problem clipping combing them out was fine but he was not to be shaved I was told the groomer would call from the van if any issues Half an hour later she gave back my cat absolutely butchered no phone call no comms just shaved ridiculous patches was taken from my account I complained and got back a really aggressive and frankly pathetic reply quoting said t and cs ignoring my complaint that I had not given them permission to shave him and nor had I had a phone call asking informing me of any issues despite the promise of one from the van and no apology for fact my cat now looks frigging ridiculous I am quite capable of shaving my own cat I don t need to pay 70 for them to do it Customer service was zero professionalism zero all I can say is do it yourself and don t call them If I could give zero stars I could but I can t seem to do that sadly

Dreadful Service

Im sadly disappointed with the mobile service - i have been using them for a few years and normally they were good - this last 2 visits were terrible - the last time my dogs nails werent done and when i called to complain i was told they were had to take him elsewhere for his nails who confirmed they hadnt been cut and then on Friday i had them come to do a very short cut on one of my dogs and he doesnt look done at all - the girl on the phone wanted to argue with me when i asked for a re visit - her answer was - you got what you asked for I didnt but she doesnt want to know Im done - Goodbye 4 paws

Beware if they have got your bank

Beware if they have got your bank details they change the price without warning and they just take the money from your bank Then when you query the situation the girls attitude on the phone is appalling how can you go from being charged one price on every visit and then suddenly it changes her reason was because your dog looks bigger in the photo and we obviously undercharged on previous times well then do the decent thing and phone me to discuss it don t just help yourself to my money Really disappointing I feel like I ve been robbed

Avoid

Worst groomers ever fake prices and dreadful grooms