4pawsins Reviews

Avoid

Avoid They do not pay out for genuine claims We have been waiting since August for the claim we put in they stalled it for months then said they needed to speak to the vet the spoke to the vet then they said they needed more paperwork they had it all and it was signed by the vet and everything filled in correctly They have since just ignored us They are not a genuine company I would never recommend them to anyone and would avoid them at all costs I wish I would have looked at the reviews now before choosing them for pet insurance last year

Cancelled my policy one year in

Cancelled my policy one year in right when I needed the insurance for an illness my dog was experiencing and had 0 claims in Best bet is not get a policy started with them and if you have one consider changing Very unreliable

Don t use this company

Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour

Impossible to get through to the right

Impossible to get through to the right department I appreciate that their numbers may be reduced but it is absolutely pointless having an overflow team who cant deal with calls Ive been trying to cancel my policy for the past 4 days I press the button to route my call to the cancellation team to wait for 5 minutes to speak to someone who tells me the cancellation team are all busy and that they will arrange a call back which will take 3 days I wait 3 days with no call back so I call again to have the same thing happen I would rather you keep me on hold for however long so I get to speak to the right department and get my policies cancelled False promises of call backs that dont happen dont improve someone s opinion of you

STILL WAITING FOR A CLAIM

STILL WAITING FOR A CLAIM We submitted a claim 4 weeks ago and still waiting for the claim with little communication They stated 2 weeks inc fast settlements- we have submitted 3 claims and I can tell you this is not the case Me and my wife have 2000 sitting on our credit card and are going to miss payments and incur cards so this is why we are deeply annoyed Avoid

Shockingly bad service and really disappointed

Really disappointed so far I d recommend paying the premium for a better company We waited 4 weeks after making a claim apparently the wait time was meant to be 2 weeks all whilst chasing them up not once did we recieve any form of communication from them Being that we had to pay for our vets bills up front we struggled with our bills that month and when we were 1 day late paying our monthly payment we were told they wouldn t even tell us if the claim had been approved until we paid our monthly premium Sorry folks but this is the first bad review I ve written in my life and I m 36 years of age I genuinely hope people get a chance to read this prior to deciding to take an insurance with them Very doubtful they ll even cover the cost judging from our experience this far

Avoid at all costs

Avoid at all costs They are not interested in keeping customers I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by 240 for one of my dogs despite never making a claim I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs They were happy to do this but insisted I take out a new policy despite being with them for 2 years meaning that for 14 days my dog wouldn t have been covered Absolutely disgraceful Needless to say I cancelled my policy and have gone elsewhere

Whoops why did I get insurance with these

Whoops Now I ve done it I got pet insurance through 4Paws and didn t spend enough time reading reviews Here s the true story After waiting 5 weeks sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job but always seem to work in an office where nobody is actually in charge there are no managers in today we finally -after 5 weeks - had our claim settled Awful service I dread to think what they will do to my premiums now I have claimed Avoid this company like the plague