7or9 Reviews

I haven t received my package yet

I haven t received my package yet the delivery man marked delivered on May 22 order 3065 so I keep to contact you get help for the the package all the responses that I got contact the carrier it s very bad experience for me normally the issue happens your people should contact them instead now I get letter from UniUni carrier company about the package as missing which I sent email to support but your support people didn t respond me anything yet I decided refund money back

Shoe sizing not accurate

Shoe sizing not accurate Needed a size or two up

I am trying to return some shoes and

I am trying to return some shoes and paid for the return I have yet to receive a return mailing label after repeated email requests Update I received my return label Finally

The shipment takes too long

The shipment takes too long You just mentioned standard shipping when customers make a order You should instead give an estimation time length before customers decide whether order or not

I ordered size 8 shoes but I received size 9

I ordered size 8 shoes but I received size 9 Size 9 is too long for me to wear I emailed the customer service but nobody respond It is very bad service

No response to return requests sent three times 9 days past

I sent email three times in the past 9 days regarding to a return application request But no reply so far

Disappointing in every way

The shoes I ordered from this brand were not true to size I am a size 8 5 and they fit my foot more like a 9 5 quite large This company does not encourage an exchange because the customer is expected to pay for your own return delivery and will not provide return label Will never order from this brand again Do not recommend

I would give zero star if I could

I would give zero star if I could Poor delivery and customer service Delivery took too long more than what they mentioned in the website more than half month And when I track the order number at the delivery site it never works and the customer service keep putting the responsibility back to the customer At the end I found out it s the delivery company put down a completely wrong address When I got the shoes it charge me hkd 20 for free standard delivery The greatest part is the customer service I have to return by myself Keep saying that as we mentioned before and gave me new and confusing information I had never saw and seems like it s the customer did not pay attention to their instruction It is the worst online shopping experience ever have