88-films Reviews

Disasterous store for EU users constant IOSS problems with non-existent customer support

88 Film s online store is a complete mess with non-existent customer support They constantly mess up orders from EU customers regarding IOSS VAT matters and instead of finding solutions they proceed to ignore emails and complaints or try to come up with all sorts of excuses in order to avoid making matters right with their customers and refund undue VAT fees that are a complete result of their incompetence If you are located in the EU use their store at your own peril And be prepared to pay VAT twice once to them they are IOSS registered and collect VAT under your local rate and then again to your local customs since they then fail to properly follow through with their IOSS formalities Plus be prepared for overly inflated declared amounts and the resulting VAT that comes from it because they forget to reflect discounts during sales on their customs forms How about that On this last order alone between the VAT they collected when I placed my order and the lovely VAT bill I had to pay to my local customs over the amount they declared which is far more than what I actually paid 88 Films for the items the amount I paid of VAT in total is very close to the item s value So far 88 Films failed to take any responsibility for yet another mess with undue VAT bills nor did they try to make things right in any way and refund me for these undue fees that are a complete result of yet another failure from them In this particular case it was close to 60 of extra fees Every other UK label I know where something like this happens is quickly to take responsibility over it and fix things with their customers But not 88 Films that s not the way they do customer service It s better to just ignore people in hopes they take the loss and shut up about it Sadly this IOSS problem with EU orders isn t something that s just affecting me many EU users are reporting the same problem with their recently placed orders This order has easily turned into the worse shopping experience I ever had by shopping directly from a label Mistakes happen but then those who make them need to step forward and do things right But again not 88 Films It s easier to just ignore emails and hope people forget about it

Thankyou 88 film team

Yesterday I received my order from your team The item in question was The Young Master and you put such love into this release Keep up the excellent work Richard and James Best wishes

Excellent Customer Service

I won t get into detail about the discs themselves suffice to say that I ve always found them of excellent quality in terms of picture and extras On that front they are always to be recommended I ve recently had a couple of minor issues which have meant that I ve had to get in touch with their customer services On both occasions my problem has been dealt with promptly and on the day of my email It is an excellent service and no one should hesitate to get in touch with them if they too encounter any issues