A1carriages Reviews

AVOID THIS CAR DEALER

If I could give no stars I would My advice is to avoid this garage like the plague We purchased an ex-motability Vauxhall Mokka from here in January 2020 with the useless 3 month warranty Within weeks it was in for repair of a glow lamp nothing too terrible However after less than 3000 miles and only being used for 7 months a major mechanical fault occurred meaning the entire EGR unit needed repacing at a cost of 1500 This was on a vehicle with only 31000 miles supposedly on the clock Had this been within 6 months we would have legally been able to hand the vehicle back for a full refund under the Consumer Rights Act 2015 Even if we had purchased the equally useless one year warranty this mechanical fault would not have been covered The garage didn t want to know but last week finally paid 500 towards the cost of repairs Today the vehicle is again in the garage for replacement of the front wheel bearing at a cost of 245 47 Basically the garage sold a vehicle that was a heap of rubbish and not fit for purpose We are now pursuing through the small claims court and Trading Standards Hopefully this review will prevent someone else wasting their money There are plenty of reputable garages I suggest you use any one of them instead of this garage

Awful experience

Awful experience Drove all the way there after ringing them 3 times to make sure car would be ready car not ready or available to drive no room to look around it as cars too crammed in scratches and dents on car and drivers side mirror completely broken Left after about 5 minutes surprised it took us that long to leave complete waste of time

Bought a car from this dodgy dealer

Bought a car from this dodgy dealer back in October 2021 BMW 1-Series Rear differential and axle needed to be either replaced or repaired After over a MONTH of driving there and back trying to speak to the useless need to retire garage manager it finally was booked in to be rectified by a very professional and reliable transmission specialist garage Meanwhile during this time the thermostat housing unit broke and was told by ALAN it would be sorted alongside the issue with the rear differential problem The transmission garage weren t specialised In this repair and fell on the responsibility of A1 carriages to repair replace Still under warranty at the time ALAN DENIED I EVER spoke to him about it told me my warranty of 3 months has now expired and it s my word AGAINST HIS apparently Disgusting customer service constantly being told he is so busy he has a lot of vehicles on his books and it s terrible trying to get through on the phone constantly engaged The man needs to retire He obviously cannot deal with the work load and I ve been sold a dodgy motor I m sure trading standards will be interested to hear of this case as the repair replacement work for the thermostat housing I ve been quoted by another garage local to me 300 DO NOT BUT FROM THIS DEALER It s apparent they are NOT a reliable competent dealer but a back street Del Boy

Scam

I wish I could give zero stars to this car sales company Bought a overly priced car which is having serious issues from Day 1 but they don t even listen to Never trust the these people and beware

Stay away

I bought a car in good faith from these people and a day after I bought it I could hear a worrying noise coming from the engine so I took it back to A1 but was told that it was normal and the car was fine Two days later the car broke down The car had to be towed to a dealership which took 2 weeks for them to arrange and a further week for the car to be repaired In the meantime I had to hire a car to get to and from work which cost me just under 1000 for the 3 weeks A1 carriages did not want to know and refused to help me with the cost even though I had just bought it from them and it was clearly defective when I purchased it I sent emails and left numerous messages but did not get one response back Be warned

Worst car dealership I have ever come

Worst car dealership I have ever come across I got a car from here Only two months into having the car a warning light came on saying pressure stop the vehicle After being advised not to drive the car they said they would fix it The could only fit the car in on the 4th July I communicated this issue on the 19th of June The car still hasn t been fixed and I ve been without a car with a baby under the age of one No courtesy offered at all as they do not do them Now to be told the car will take another week to fix and they need to strip it down I am so angry

Stay aware - The worst experience of buying a

We had the worst experience of buying a car from A1 Carriages Car Sales Ltd We chose a car through Autotrader and contacted them for delivering the car to our address The car was for sale at a price lower than the market average for the model However owing to a higher than average mileage for the car s age we thought it to be the reason of the lower price The car wouldn t accelerate as it should on first driving it Having completely trusted the dealer to inform us of any negatives which they didn t and saying it was a matter of getting used to the car which I know very well having driven both manual and automatic cars for 20 years now We got the car checked during our 14 days return window to find out that it had a broken clutch and would cost 2500 or even more To cut it short never trust a dealer unless you drive the car yourself or know them for years We learnt our lesson after having to loose the delivery cost to and from our house Wish we had relied on the negative comments about them posted already on trustpilot

Awful dealer

I bought a car from here for 5000 Initially I thought they were genuine and they fixed a minor fault with the car however the car began showing issues with the clutch and dmf Car vibrated badly at idle and shock when at 60 mph 5 returns to the dealer and each time they denied any issues even when fords inspected the car and said there was Then to be told by the dealer what do you expect for a 5000 car Typical dealer not interested once they have your money

The sales persons fakes everything

The sales persons fakes everything for you to buy your car I brought Nissan quashqai from them during September 2022 and the sales person told that with additional warranty we can even claim everything if anything goes wrong including all rubber parts like tyres brakes wiper blades etc Now within the warranty period when I wanted to change tyres and checked with them about claim they told me that they aren t covered So don t believe the sales person always ask for documentation for all his fake promises