Aami Reviews

was to get a new quote as a new

was to get a new quote as a new customer to compare one property and perhaps if competitive review 800 others but on hold for 25mins 5 different options lot of messages playing to suggest not to call they really don t want you on the phone and sign to up for an app transfer to the Philippines and finally through to someone in Australia who was offish and phone line dropped out image if i had to claim for something not being a customer of any sort with this company and already send out an internal email to over 1500 clients not to use this company its that bad don t bother now i remember why i dropped them 8 years ago shame cant give them 0 stars

After over 30 years with AAMI we re out

After over 30 years with AAMI and now with over 10 policies with them we will sadly be taking our business elsewhere We can no longer pay more for a business that no longer cares Difficult to speak to a real person who understands your claim Automated responses No personal customer care anymore

Never AMMI

Never under any circumstances should you consider insuring your car with AAMI Their repair services are shockingly subpar relying on cheap and unreliable repair shops They deliberately set completion dates far into the future seemingly to evade any questions or concerns you might have You could be left waiting for up to four months for even the most minor of damages to be fixed The way they treat their customers is nothing short of outrageous they act as though you owe them rather than the other way around

My building and home and content was

My building and home and content was increased almost 800 my husband rang and said it was rolled over financial year Ridiculous 30 increase in a year I am reporting you

AAMI DO NOT HONOUR THEIR POLICIES - BUYER BEWARE

This company does not honour its insurance policies - buyer beware do not get caught out Hit by a driver who had been drinking our policy is with AAMI and they don t want to know about it Called everyday for over a week and have been advised no one has been assigned to our case My car is 6 months old and is not drivable what a disgrace

15 year and home insurance goes up 61

15 year and home insurance goes up 61 then 31 2 years renewals Saying we are now higher risk in riverine flood - not near any body of water Council say we are not in flood area Planning says we are not on land that inundates Took it to AFCA - still ongoing AAMI say we were given option to opt out and reduce cost We weren t and have tried since hearing this twice and told we cant do this I wonder if AFCA will do anything about this AAMI seem to be confident that AFCA cannot oversee this sort of complaint I wonder what is the point of an overseerer if AAMI can and will do what they want when they want without any accountibility

Was a home contents insurance customer

Was a home contents insurance customer of AAMI for over 20 years along with another 10 policies for cars etc Always had accidental damage cover or so I thought In 2016 they introduced accidental coverage as an addition to their policies instead of included in their policies and ours apparently dropped off We had only ever claimed one small claim in over 20 years Our TV fell off the wall in the middle of the night No idea why but it could have been due to thunder shaking the house as their was a storm I called to claim it and was told sorry this is an accident and not a storm issue and you don t have accidental cover I could have lied like alot of people do but was honest Honesty and Insurance companies do not work well together Got screwed and now am up for 6k to replace the TV Goodbye and good riddence AAMI so much for paying back customer loyalty

DO NOT INSURE WITH AAMI

No customer service and do everything possible to make a claim difficult Over a week in and no closer to having our car fixed Definitely do not deliver what they advertise DO NOT insure with AAMI they DO NOT approve claims Have reported them to AFCA so helpfully this will help They charge a premium for zero in return

22 Years Loyalty

I insured my small office building with AAMI for 22 continuous years since its construction Made one tiny claim 5 years ago They just refused to renew my policy citing flood risk yet the risk is unchanged When I suggested they charge a higher premium AAMI sought shelter in business confidentiality So after 22 years of being a loyal customer I am told to get stuffed Incredible Thanks AAMI make that zero stars