Aaservice Reviews

London Appliance Repair Services AA Service 020 8503 8216

aaservice.co.uk
1.80
10 reviews
Poor Rating
Based on 10 user experiences

Rated 1.80 out of 5 by 10 Happy Customers

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80%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 10 reviews

Customer sentiment towards Aaservice is highly polarized. Negative reviews cite significant issues with reliability, communication, and billing practices, leading to strong dissatisfaction. Conversely, positive reviews praise clear pricing, competent engineers, and efficient fixes. The overall experience is defined by a stark contrast between excellent and terrible service encounters.

What customers love
  • Helpful engineer
  • Fast repair
  • null
Common concerns
  • Unreliable attendance
  • Overcharging fees
  • Wrong parts

Last updated 2 months ago

J

Slow rude and a waste of money

I called to arrange repair waste disposal - and was told they would visit and fix it or quote to repair or replace - they failed to show up to first appointment then at rearranged appointment charged 48 to confirm it was broken I am still waiting for a quote to repair replace - and have phone twice to ask - terrible customer service on the phone don t seem to care that customers are having to wait - definitely would not recommend Update - AA Service have since sent a quote and have apologised said this is not their normal service
B

AWFUL service

AWFUL service They came home as agreed but left with my coffee machine telling me it would take max 48 hours to repair and return It took 3 weeks and only because we called every day to enquire about status They charged extra fees I ended up paying my coffee machine a second time But I had no choice they had my machine On the appointment to return the machine someone showed up to collect a machine I had to reschedule delivery to another day Machine was eventually delivered but not working They now want to charge me again to repair the piece they broke AVOID AA SERVICE UK LIMITED
L

The worst service I have ever had

The worst service I have ever had Don t know where to start with this - every interaction was of the lowest quality We were charged 500 in parts as we were told they were required to fix our fridge freezer by the first engineer only to be told by a second engineer that it was unfixable - this after a one week delay in the parts coming due to further incompetence I then called to try and get some sort of compensation for the parts which have been completely unused one of which the engineer even took back brand new but was refused any kind of compromise even when they are covered by a 1 year guarantee No attempt at a compromise was made I would recommend anyone steer clear of this company
T

AVOID

AVOID I agree with all the other reviews This company is totally incompetent I have never quite experienced anything like it They misdiagnosed made us pay for wrong parts sent the wrong engineer we are exactly where we started after seven visits from them They wont give us our money back and have stolen 644 pounds from us They are trying to get us to pay for buttons they ordered that didn t work We have email evidence of everything so if they try to deny this or continue their pattern of denial and lying please reach out and we will show you all the proof We are now having to take legal action against them We learnt this is a non regulated industry so they are allowed to carry on with their incompetent scaming ways with no consequences and you will end up having to take legal action yourself DO NOT PUT YOURSELF THROUGH THIS We are a brand new business and this company has made everything so difficult for us we really don t want the same to happen to you
C

Director Iva Stoyanova should intervene

I hope Director Iva Stoyanova sees this as I have not yet received a response from her I have concerns about the reliability of the repair company s associates We were charged 259 for a machine part but only after making the payment were we informed it would take four weeks to arrive We decided to cancel our order right away but now we are having difficulty getting our money back and have not received any responses to our calls or emails 07 09 issue has been going on since mid-August Still not refunded
S

I reached the team for repairing my

I reached the team for repairing my dishwasher The technician didn t give the exact part number which was required and also couldn t source the part as their store man mentioned it will take 4-6 weeks to source the part I contact the manufacturer directly and could source the required part However the technician couldn t fix the part And for the revisit again wanted to charge for the call out fee Very very poor service Domex came in and fixed the entire issue seamlessly
M

Dishonest

Dishonest I book service they send e mail with the price including congestion charge even if i am not in congestion charge and on the day of booking they send new price When i called they told me cogeston price was not included yes it was and justification to increase price again with sam excuse is just plain dishonest
R

Do Not Use

This is a firm to be avoided Having mis-diagnosed the problem with our fridge they undertook two repairs which did not resolve the fault at all When I challenged the charge of 150 they eventually offered me a refund of 55 which I reluctantly accepted I have never received the refund despite having chased them for weeks
M

I was impressed with this company

I was impressed with this company - so I am surprised to read the negative reviews as that was not my experience From my first phone call to enquire I thought AA service was clear about the costs and the timescale for a visit The engineer was v helpful He diagnosed the fault and when the price for the parts was available a couple of days later AA contacted me to agree whether I wanted to proceed and told me what the price would be The engineer revisited and fitted the parts The timescale was very quick
N

Can t fault this company at all

Can t fault this company at all to be honest Called them yesterday organised a home appointment for tomorrow they called this morning to ask if I wanted someone to come this afternoon instead Very friendly and competent guy turned up assessed the issue and fixed it within 45 minutes Now we have a working mixer Good price Recommended

About Aaservice

Need appliance repair in London AA Service offers efficient reliable and competitively priced services Our experienced engineers provide same next day appointments and carry spare parts for quick repairs

United States

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Frequently Asked Questions

AA Service repairs washing machines, dishwashers, electric ovens, cookers, fridges, freezers, tumble dryers, washer dryers, selected small appliances, and commercial appliances such as commercial dishwashers, fridges, freezers, ovens, and coffee machines.

Yes, AA Service offers same-day or next-day appointments where available. Availability depends on engineer schedules, appliance type, and parts.

AA Service covers Central London, North London, South London, East London, West London, and areas within the M25.

Many repairs are covered by a 12-month guarantee on fitted parts and labour where applicable. The engineer can confirm the applicable guarantee before or after the repair.

You can book by calling 020 8503 8216 or using the online booking form on the AA Service website.

About Aaservice

AA Service: Professional Appliance Repair in London

AA Service provides domestic and commercial appliance repair services across London and within the M25. The company specializes in repairing washing machines, dishwashers, electric ovens, cookers, fridges, freezers, tumble dryers, washer dryers, and selected commercial and small appliances. Clients include landlords, letting agents, retailers, the hospitality sector, and insurance companies. Services are available with a high chance of first visit repair, and same-day or next-day appointments are offered where available.

Key Repair Services

  • Domestic appliance repair:Washing machine repair, dishwasher repair, electric oven and cooker repair, fridge freezer repair, tumble dryer repair, and washer dryer repair.
  • Commercial appliance repair:Services for restaurants, cafes, bars, hotels, offices, and rented properties, including commercial dishwasher, fridge, freezer, oven, and coffee machine repair.
  • Specialist support:Assistance with faults such as appliances not heating, not draining, leaking, tripping electrics, making unusual noises, poor cooling, and error codes.
  • Small appliance and air conditioning repair:Support for selected small appliances and air conditioning systems for domestic and commercial customers.

Service Areas and Availability

AA Service covers Central London, North London, South London, East London, and West London, as well as areas within the M25. Same-day or next-day appointments are arranged based on engineer availability, location, and parts. The company provides clear repair advice, transparent costs, and a 12-month guarantee on fitted parts and labour where applicable.

Customer Support and Booking

Customers can book appointments by calling 020 8503 8216 or using the online booking form. Engineers carry commonly used parts, and repair quotes are provided before major work proceeds. If a repair is not cost-effective, AA Service can advise on replacement options and may assist with appliance supply, installation, and disposal where suitable. The company operates Monday to Saturday, 8am to 6pm, with emergency support available through its customer service team.