Aaservice Reviews

AWFUL service

AWFUL service They came home as agreed but left with my coffee machine telling me it would take max 48 hours to repair and return It took 3 weeks and only because we called every day to enquire about status They charged extra fees I ended up paying my coffee machine a second time But I had no choice they had my machine On the appointment to return the machine someone showed up to collect a machine I had to reschedule delivery to another day Machine was eventually delivered but not working They now want to charge me again to repair the piece they broke AVOID AA SERVICE UK LIMITED

The worst service I have ever had

The worst service I have ever had Don t know where to start with this - every interaction was of the lowest quality We were charged 500 in parts as we were told they were required to fix our fridge freezer by the first engineer only to be told by a second engineer that it was unfixable - this after a one week delay in the parts coming due to further incompetence I then called to try and get some sort of compensation for the parts which have been completely unused one of which the engineer even took back brand new but was refused any kind of compromise even when they are covered by a 1 year guarantee No attempt at a compromise was made I would recommend anyone steer clear of this company

AVOID

AVOID I agree with all the other reviews This company is totally incompetent I have never quite experienced anything like it They misdiagnosed made us pay for wrong parts sent the wrong engineer we are exactly where we started after seven visits from them They wont give us our money back and have stolen 644 pounds from us They are trying to get us to pay for buttons they ordered that didn t work We have email evidence of everything so if they try to deny this or continue their pattern of denial and lying please reach out and we will show you all the proof We are now having to take legal action against them We learnt this is a non regulated industry so they are allowed to carry on with their incompetent scaming ways with no consequences and you will end up having to take legal action yourself DO NOT PUT YOURSELF THROUGH THIS We are a brand new business and this company has made everything so difficult for us we really don t want the same to happen to you

Director Iva Stoyanova should intervene

I hope Director Iva Stoyanova sees this as I have not yet received a response from her I have concerns about the reliability of the repair company s associates We were charged 259 for a machine part but only after making the payment were we informed it would take four weeks to arrive We decided to cancel our order right away but now we are having difficulty getting our money back and have not received any responses to our calls or emails 07 09 issue has been going on since mid-August Still not refunded

I reached the team for repairing my

I reached the team for repairing my dishwasher The technician didn t give the exact part number which was required and also couldn t source the part as their store man mentioned it will take 4-6 weeks to source the part I contact the manufacturer directly and could source the required part However the technician couldn t fix the part And for the revisit again wanted to charge for the call out fee Very very poor service Domex came in and fixed the entire issue seamlessly

Dishonest

Dishonest I book service they send e mail with the price including congestion charge even if i am not in congestion charge and on the day of booking they send new price When i called they told me cogeston price was not included yes it was and justification to increase price again with sam excuse is just plain dishonest

Do Not Use

This is a firm to be avoided Having mis-diagnosed the problem with our fridge they undertook two repairs which did not resolve the fault at all When I challenged the charge of 150 they eventually offered me a refund of 55 which I reluctantly accepted I have never received the refund despite having chased them for weeks

I was impressed with this company

I was impressed with this company - so I am surprised to read the negative reviews as that was not my experience From my first phone call to enquire I thought AA service was clear about the costs and the timescale for a visit The engineer was v helpful He diagnosed the fault and when the price for the parts was available a couple of days later AA contacted me to agree whether I wanted to proceed and told me what the price would be The engineer revisited and fitted the parts The timescale was very quick

Can t fault this company at all

Can t fault this company at all to be honest Called them yesterday organised a home appointment for tomorrow they called this morning to ask if I wanted someone to come this afternoon instead Very friendly and competent guy turned up assessed the issue and fixed it within 45 minutes Now we have a working mixer Good price Recommended