Abellio Reviews

Avoid this company if you can

Avoid this company if you can Take Flixtrain The first time I travelled with them last year I asked the female ticket inspector for help regarding two boys in their 20s who were not wearing masks and were purposely coughing on people as they passed by They were verbally aggressive to me as well after I had politely asked them to stop coughing on people but even more so once I came back to my seat without help I had told them I was going to alert the ticket inspector if they didn t stop which made them angry but I wanted to give them an incentive to stop before involving the train s staff They should have been thrown off the train but no quite the opposite The ticket inspector whom I requested help from immediately stopped checking tickets and literally ran away ok power walked at top speed but almost at the same speed as if she had been running to the other end of the train and locked herself in the staff cabin No joke It was farcical All the passengers who witnessed her bizaare reaction were shaking their heads in disbelief I wrote an email to the company to explain the situation and they didn t care They said they would speak to her I gave them all the necessary details but that due to employee privacy reasons they couldn t discuss anything with me I don t think they even followed it up Sadly they do not appear to give a s t about passenger safety Unfortunately I had to use their services again just this weekend -- even though I didn t want to -- due to lack of any other alternative Flix train doesn t yet operate on the route I was taking I observed a young woman who needed help She was being harassed by a group of teenagers Of course no staff were to be seen anywhere Luckily passengers were willing to help her initiated by myself Much later on a male staff member walked past and completely ignored everyone even though he clearly noticed that an altercation had taken place If someone was getting murdered I honestly don t think they would do anything to intervene The staff clearly hate their jobs and don t give two hoots about anyone Probably just turning up to collect their wages until they can find a better job Sad and frankly dangerous Call the police or ambulance if you have a problem as the staff will simply turn a blind eye